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AutoNation Ford Westlake - Service Center

Westlake, OH

4.4
578 Reviews

578 Reviews of AutoNation Ford Westlake - Service Center

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March 03, 2022

Love how helpful the people are and the service center is so quick and efficient! More

by jspellacy90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
Mar 06, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 28, 2022

Very attentive, gave me a $20 discount after recommending new tires and searched for a deal on the tires More

by jdarnold.jda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryncarz
Mar 03, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 26, 2022

Very disapointed. No one answers the phone. Went to resolve my issue and got the run around. I have dealt with them for years, never again. I have purchased my last ve More

by Ddean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brown
Feb 28, 2022 -

AutoNation Ford Westlake responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Westlake. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 25, 2022

Very easy to set up, and very professional. It was very easy to in and out and out of the service department. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department not sales
Mar 01, 2022 -

AutoNation Ford Westlake responded

Hi Mike, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 24, 2022

From start to finish I had a great experience, everyone was very nice. I first dropped my Fusion off for an oil change, and went to the show room to discuss my lease end options. That turned into getting a More

by M.Ponstingle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugenia, Adam
Feb 26, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2022

The staff was friendly and kept me updated thru out my wait. Awesome customer service. Thank you More

by Darlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
Feb 23, 2022 -

Darlene responded

I will always use this dealership. Friendly and awesome customer service

February 22, 2022

A dealership that cares about getting job done right. Would definitely recommend to anyone needing a good place to go. More

by toddlam34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

February 22, 2022

Just an oil change? Not the feeling you get when dealing with the service staff. Three auto purchases with them, and MANY service/maintenance needs, its the personal a More

by jpdp33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa in Service
Feb 25, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 21, 2022

The staff was very nice and knowledgeable. The service took longer than anticipated, otherwise it was a great experience More

by Nickmarcuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Feb 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 19, 2022

will return to them the next time that the car is under warrantee for repairs More

by none
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bought at another dealership
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!

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