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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
582 Reviews

582 Reviews of AutoNation Ford Westlake - Service Center

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January 26, 2022

Drop off is so easy…just pull in service department and your taken care of within minutes. More

by kathyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry in service
Report | Print
Jan 28, 2022 -

AutoNation Ford Westlake responded

Hi Kathyh, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 25, 2022

They did not fill or notify my washer fluid was low when I had my oil changed. Other than decent experience. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shank
Report | Print
Jan 29, 2022 -

AutoNation Ford Westlake responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

January 24, 2022

Service had amazing customer service. Very helpful and work was done very efficiently. Service was also on time. More

by marksaterlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Olecki, Hans "Pete" Wimmer , Barb Johnson, Diana Tait, Janet Zanko, Tom Terbrack, Chuck Greene, Denise Kucinich, Michael Pincura
Report | Print
Jan 28, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 21, 2022

fast courteous service always a great experience clean waiting room even least a new car More

by alleydog24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shank
Report | Print
Jan 25, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

January 19, 2022

Screen went blank took several days to get an appointment when I went everyone pleasant and helpful got a ride back home so didn't have to spend my day there service rep brad answered all questions and calle More

by duskywendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales
Report | Print
Jan 22, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2022

The service department gentlemen were professional and pleasant. The work was done promptly, while I waited in the lounge. I am satisfied. More

by LUCKYLARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dep't
Report | Print
Jan 21, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Have a great day!

January 18, 2022

I always feel that my patronage and continued loyalty to Ford AutoNation Westlake is very much appreciated. I continue to enjoy quick and friendly service when I bring my car in for servicing. I never hav More

by biagiobingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Olecki, Denise Kucinich
Report | Print
January 18, 2022

They always do a good job of scheduling the appointment day/time I need. If the repair is going to take all day, they give me a ride home or a loaner. I love the Service Department but the Sales Departme More

by daviddee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the people's names., Sydney Thorp
Report | Print
Jan 21, 2022 -

AutoNation Ford Westlake responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Westlake. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you. Take care!

January 17, 2022

Always a great experience. Friendly and quick service. Always keep me informed about what's going on. More

by hpw53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Tabor
Report | Print
Jan 20, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2022

Was able to get an appointment quickly for fan Turns out Was able to get an appointment quickly for fan Turns out an incorrect cabin filter from outside shop that was installed when I got an oil change Qu More

by Lou T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa in service
Report | Print
Jan 20, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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