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AutoNation Ford Westlake - Service Center

Westlake, OH

4.4
579 Reviews

579 Reviews of AutoNation Ford Westlake - Service Center

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August 18, 2023

Overall good but service dept. did not have a good awareness of AAA free checkup. More

by mayar47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
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Aug 23, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

Very clean and professional environment. Makes you feel like family. Always get the job done. More

by Won
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison, Ashley, and Jaime
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Aug 14, 2023 -

Won responded

Great dealer. Service department is extraordinary. Im Very appreciative. Thank you

Aug 18, 2023 -

AutoNation Ford Westlake responded

Hi Won, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 05, 2023

The dealership is clean and the people are all great! Stop in and ask for Dave Solomon if you are buying. More

by jpgsellareal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley L
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Aug 08, 2023 -

AutoNation Ford Westlake responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 09, 2023 -

jpgsellareal responded

Great dealership, Dave Solomon was extremely helpful.

August 01, 2023

With simple observations you can tell the team gets along and that makes the experience a better one for the customer. They took care of us well while we were there. More

by jvincent2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dunno
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Aug 07, 2023 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

July 31, 2023

The work was completed in a timely manner and at a fair cost. My favorite part was that they used Lyft to drive me home/back. More

by carmdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Aug 07, 2023 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

July 24, 2023

Brought in for service. My wife picked up car drive home and parked in driveway. Next day I go to go to work and there is a dent in driver’s door. Contacted service and stil More

by fgkmzingale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure maybe Ashley
Report | Print
Jul 27, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 24, 2023

Detail completed same day vehicle was dropped off. Gary did a great job taking care of it ASAP More

by readingm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 27, 2023 -

AutoNation Ford Westlake responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 24, 2023

Though they didn’t have all my info, they looked into the situation and resolved the problem More

by Lora Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 27, 2023 -

AutoNation Ford Westlake responded

Hi Lora, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 21, 2023

I have been a customer since 2014. Never had a poor experience. Ashley makes sure things get done right and in a timely manner. Automation Westlake rocks! More

by carriesmith167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 26, 2023 -

AutoNation Ford Westlake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 16, 2023

Very excellent professional group of people. By their behavior, they show their excellent attention to their jobs. More

by Randro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
Report | Print
Jul 21, 2023 -

AutoNation Ford Westlake responded

Hi Randro, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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