Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
582 Reviews

582 Reviews of AutoNation Ford Westlake - Service Center

Sort by
December 01, 2021

Excellent service from start to finish, clean, friendly and excellent communication from service advisors. Best dealership I've ever worked with. More

by jeaniemws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa, Mike
Report | Print
Dec 04, 2021 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2021

Took My Ford escape in for start problem, cost $867 and was not solved. Took it back and was told it was a key problem. They made me two new keys, problem solved. $867 for two keys, ridiculous!! Very unhap More

by rjsteinmetz
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (440) 296-3019 -- we hope to hear from you soon.

November 30, 2021

Everyone was friendly and professional. The waiting area is very nice, clean and spacious and my car was done quicker than I expected! More

by Mrs III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Walker Jr.
Report | Print
Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 30, 2021

It was a pleasure working with them today. I needed a new tire and service. More

by rmccut1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisssa
Report | Print
Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 29, 2021

I purchased my car at this dealership. The high quality of the service has always brought me back. They instill confidence in me as a customer. More

by rwb1655m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Report | Print
Dec 02, 2021 -

AutoNation Ford Westlake responded

Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2021

Everything was great- explained everything to me. Communication was good & wait time was very short More

by bcorpus23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MELISSA GOODSON
Report | Print
Dec 02, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2021

SCHEDULED OIL CHANGE AND TIRE ROTATION. CAR WASH. I WAITED FOR THE SERVICES TO BE COMPLETED IN A TIMELY MANNER. GREAT ! More

by jeannewilburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Olecki, Hans "Pete" Wimmer , Barb Johnson, Diana Tait, Janet Zanko, Tom Terbrack, Chuck Greene, Denise Kucinich, Michael Pincura, Sydney Thorp
Report | Print
Dec 02, 2021 -

AutoNation Ford Westlake responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 22, 2021

great service. fast and prompt. good job. The service team washed the vehicle. nothing more to say More

by timothy.flick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mellisa Goodson
Report | Print
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi Timothy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 22, 2021

Had appointment for oil change. Total time at dealership was just over 2 hours. That is beyond ridiculously long. The person ahead of me complained and was not treated very well. More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No Idea.
Report | Print
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.

November 22, 2021

The dealership has been wonderful for us they have taken care of any problems that we can afford to have done. I've never visited dealership that had excellent people working for them and never a quarrel a More

by fourakia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene, Denise Kucinich, Michael Pincura
Report | Print
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

1
...
49
50
51
...
59