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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
582 Reviews

582 Reviews of AutoNation Ford Westlake - Service Center

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July 24, 2023

Detail completed same day vehicle was dropped off. Gary did a great job taking care of it ASAP More

by readingm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 27, 2023 -

AutoNation Ford Westlake responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 21, 2023

I have been a customer since 2014. Never had a poor experience. Ashley makes sure things get done right and in a timely manner. Automation Westlake rocks! More

by carriesmith167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 26, 2023 -

AutoNation Ford Westlake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 16, 2023

Very excellent professional group of people. By their behavior, they show their excellent attention to their jobs. More

by Randro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
Report | Print
Jul 21, 2023 -

AutoNation Ford Westlake responded

Hi Randro, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2023

My experience with AutoNation was very highly regarded they were able to schedule me quickly for warranty service they had the car done promptly cleaned everyone was courteous we were able to answer all q More

by chris.tabar72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea was in charge of my service
Report | Print
Jul 17, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 05, 2023

I usually deal with Ashley Langlois is the Service Dept. Without a doubt the best service rep I have ever dealt with in any location I take my cars. Ashley is ways on top of things dealing with my issues More

by Mquinn5340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Langlois
Report | Print
Jul 07, 2023 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 05, 2023

I usually deal with Ashley Langlois is the Service Dept. Without a doubt the best service rep I have ever dealt with in any location I take my cars. Ashley is ways on top of things dealing with my issues More

by Mquinn5340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Langlois
Report | Print
Jul 07, 2023 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 04, 2023

During the Covid as we were all in disarray Auto Nation pulled through and now they’re running smooth as 2.3 turbo. Thanks Ashley More

by Quard9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 06, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 02, 2023

Initially not happy when told issue was not under warranty. Very satisfied when issue resolved. More

by Vrowd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Harrison
Report | Print
Jul 05, 2023 -

AutoNation Ford Westlake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 27, 2023

I don't have fifteen words to say about the service. They did what they said they'd do. More

by jonlaurenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their names.
Report | Print
Jul 02, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 27, 2023

Ashley Ruebensaal Customer Care Assistant Manager was very Helpful. She was Outstanding as a Customer Care Assistant. More

by sacharjee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
Report | Print
Jul 02, 2023 -

AutoNation Ford Westlake responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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