AutoNation Ford Wolfchase

I made an appointment online for an oil change. I had to call in the late afternoon to check on my car. After a few calls, I felt like they had not started working on my car. Finally, I got a ca I had to call in the late afternoon to check on my car. After a few calls, I felt like they had not started working on my car. Finally, I got a call around 5:00 that it was ready. Why did I need an appointment if it takes all day to service it? More

It was great service from Barbara Meyers. She cares for her customers. Thank you Nick She cares for her customers. Thank you Nick More

Very satisfied with the service department and Gary, the person who handled my visit there. person who handled my visit there. More

I can’t get over how helpful Barbara and Gary (maybe) were. I spoke with Barbara over the phone a few times and she was overall. When I dropped off, Gary received me but when I picked up my truck Barbara were. I spoke with Barbara over the phone a few times and she was overall. When I dropped off, Gary received me but when I picked up my truck Barbara checked me out. Again she was amazing in explaining the service provided and all that was done. Thanks so much team!! More

Fast, friendly, and proffessional service. Fixed a warranty and another issue on 1 day. Could not be more pleased. Fixed a warranty and another issue on 1 day. Could not be more pleased. More

Every time I’ve dealt with this dealer, they’ve made me feel like I’m being an inconvenience. First, I tried to test drive a car a few months ago and I had to jump through so many hoops just to get out to feel like I’m being an inconvenience. First, I tried to test drive a car a few months ago and I had to jump through so many hoops just to get out to the car to see inside it. After we finally got on the test drive, the guy was so nervous by the car and my driving (which was tame by the way) that he kept making noises and exclamations at every movement. It lessened my experience and was in part why I didn’t buy the vehicle. Most recently, I took my Focus ST in for a recall service. Originally, I had used the online scheduler to make my appointment. I showed up at the correct time and was told that they were “overbooked” and that “they’d get to it when they have time”. Now I don’t know about you but I’m not about to spend my whole day at a car dealership waiting for them to “possibly” take a look at my car. I ended up having to reschedule with the person at the desk for a time on a day that was less than convenient for me. Once I came back at the new appointment time/day, the service was done fairly fast and I was gone within an hour. My biggest complaint about the whole process though is, why have an online scheduler if it’s just going to cause problems? I shouldn’t be punished for using the system they set up! Either stop using the scheduler or make better use of it. More

My sales person, Tommy Barkley was great! He worked with me so easily. The process was quite smooth. He worked with me so easily. The process was quite smooth. More

Autonation Wolfchase is great! Extremely satisfied with my second purchase from them and they always go above and beyond to make sure I am. Extremely satisfied with my second purchase from them and they always go above and beyond to make sure I am. More

The dealership as a whole is I think above par compared to others in my area. In 2021 I purchased two new vehicles with Isaac the salesperson. He is first rate. Unfortunately, regarding service for my pla to others in my area. In 2021 I purchased two new vehicles with Isaac the salesperson. He is first rate. Unfortunately, regarding service for my platinum explorer, we had some issues. I made an appointment, left it overnight for service the next day for a vibration issue. First the initial work order was not written per my discussion with Shelby. That caused considerable confusion on the day of service and delayed return of vehicle. Late in the day after they had it all morning, I got a call that indicated they could not duplicate. I reiterated the issue particulars and after some discussion it was decided to balance the wheels. Which if the job order had been written correctly in my opinion that should have been the first thing done early in the morning. At five pm I was called and told the vehicle was ready. When I dropped it off the day before I asked if the vehicle will be done around noon. Yes, was the answer! ON that late of call I told Shelby it would be early the next morning when I could pick it up, not to go in complete detail and the reasons behind it I was delivered a vehicle with about 1100 miles with all FOUR wheels damaged by the machines they used. I used to be A SERVICE ADVISOR, so this was completely unacceptable. Why had not the tech noted it? Who inspected for delivery? I can't help to think that if I was a customer who relied on others to provide first class service; then when discovered at a later time the replacement (repair was not feasible) might be at his/her expense. Here is where on that same day of delivery I pointed out the damage to Nick. He agreed to replace all four. Ironically on the day they we replaced on the inspection for pick up I told Nick those are not the same wheels that came on vehicle. After research they were the ones that go on an ST version, i.e., machined aluminum but non painted as most on the ST are. He said he ordered by VIN. Unfortunately, two of those were damaged in the same manner. He told me he would reorder and subsequently they were replaced. After the initial appointment making, I dealt directly with Nick who in my opinion saved this disastrous experience that due to my experience as an advisor I can somewhat understand. Understand yes but not concede. Overall, this was a poor experience that could have been avoided had: -The service ticket been written correctly to reflect customer issues. -Had the technician noted the damage to supervisors. -Had the machine been maintained to standards. -Had the "system" ordered the correct replacement wheel, after discussion with Nick and although they are not the originals I am satisfied with. More

Best dealership hand down in Memphis, easy to work with and the people here are super nice and the people here are super nice More