AutoNation Honda 104

I recently purchased a Honda Odyssey and had an excellent experience with the entire team. Brandon, my salesperson, was very friendly and took the time to explain everything in detail. He really listened experience with the entire team. Brandon, my salesperson, was very friendly and took the time to explain everything in detail. He really listened and worked with me to meet my price expectations without any pressure. Christi, the manager, was outstanding. I clearly explained my goals, and she was respectful and efficient throughout the process. Unlike many dealerships, there was no unnecessary back-and-forth—she offered a great deal right away. What really stood out was that she continued to check in on us even after we signed the deal and were heading to finance. I’ve never seen a manager stay that engaged after the sale. Chelsee in finance was also fantastic. Even though it was over an hour past closing time, she patiently walked us through all the paperwork and options. I chose not to purchase a warranty, and she fully respected that decision without any pressure. She was professional, friendly, and thorough. Overall, this was one of the best car-buying experiences I’ve had. Highly recommend this team! More

Great buying experence from Honda 104 I'd recomend all my friends to visit your dealership my friends to visit your dealership More

Kristil Gardino was very nice and very helpful as soon as I pulled in. She explained things well. as I pulled in. She explained things well. More

I spoke with the salesman over the phone and he was able to verify the vehicle color I wanted was in stock. We coordinated a time and he had the vehicle ready to test drive when I arrived. The salesman was to verify the vehicle color I wanted was in stock. We coordinated a time and he had the vehicle ready to test drive when I arrived. The salesman was excellent to work with and great communication. Competitive prices. I purchased the vehicle. I highly recommend Devin and his Supervisor. More

Fast, great costumer service. Trenton is awesome. I am going there every month for my maintenance Trenton is awesome. I am going there every month for my maintenance More

From start to finish, the purchase was seamless. Great vehicle. Personnel were all highly respectful. Great vehicle. Personnel were all highly respectful. More

Your knowledgeable people make it easy to buy a car with no stress, thank you! no stress, thank you! More

Moses and the team here really go above and beyond. My most recent visit was for my front brakes to replace pads and machine rotors. While inspecting the car, they discovered that whoever had changed m My most recent visit was for my front brakes to replace pads and machine rotors. While inspecting the car, they discovered that whoever had changed my rear differential fluid the previous week at another shop hadn’t tightened the bolt and it had leaked out. They topped me off and got me good to go with my brakes for a very reasonable price. Even though I live up in the mountains, I won’t be taking my car anywhere else anymore. Thank you autonation! More

The whole team was like a well oiled machine and received excellent customer care from greeting me and finishing up the paperwork. excellent customer care from greeting me and finishing up the paperwork. More

We purchased a vehicle at AutoNation Sterling, Virginia on February 25. Within 24 hours, the car displayed a support battery warning and we were instructed to bring it back for repair. We were told clearly on February 25. Within 24 hours, the car displayed a support battery warning and we were instructed to bring it back for repair. We were told clearly that it would take “a few hours, maximum three hours.” I returned the vehicle to service around 10:30 AM and confirmed the timeline. After three hours passed, there was no update. We called sales, service, and management multiple times and received no clear communication. Nearly five hours later, we were informed the vehicle had not even been serviced yet. This delay directly caused us to miss an important youth athletic tryout that required a one-hour drive. Had the dealership communicated honestly about the delay, we could have made alternative arrangements earlier. Instead, I had to pay for Uber transportation just to return to the dealership in person to get answers. What happened next was far more concerning. When I calmly asked where to submit Uber receipts due to the delay, an employee identified as “Moe” responded in a hostile manner, stating the dealership “does not owe you anything.” When I requested to speak with the General Manager, he falsely represented himself as “the manager,” then admitted he was not. The situation escalated when he stepped aggressively toward me, pressing his chest close to mine in an intimidating manner and telling me to “watch what you are saying.” He then loudly instructed staff not to provide the previously discussed vehicle and referenced canceling the deal. This occurred in front of multiple employees and customers. Within 36 hours of purchasing a vehicle, being met with physical intimidation and public hostility inside a dealership is unacceptable. The issue was not just a service delay — it was the complete lack of communication and the aggressive conduct when a customer asked a reasonable question. We chose this dealership expecting professionalism and basic respect. This experience fell far below that standard. I hope management takes this seriously and implements meaningful changes to ensure customers are treated appropriately. — Robert Su More