AutoNation Honda 104

I have bought 3 brand new cars from this dealership over 2 decades and I have taken all of them for each recommended maintenance and we have done every repair they ever recommended. When my son was looking 2 decades and I have taken all of them for each recommended maintenance and we have done every repair they ever recommended. When my son was looking to buy a brand new car, we went there to buy a hybrid. After Luis walked us the car (we could not even drive their demo that was in the showroom), we asked what maintenance was required. He said he could not tell as this was a new ‘23 car, and with inflation prices would change anyway. I explained we had no experience with hybrids, so we had no concept of what maintenance was required. He said to look online. When I asked if we could inquire with their service department, he went to see his manager, Amy, who also said too you can look this up online (no mention of a specific site). I mentioned that over two decades and 3 cars, we had been through new car owner’s clinics at their location and were always given what the estimated costs were and when I asked if we could go ask their service department, she told me to wait, came back after a minute and said they were too busy to answer… Dealers charge differently for services, and when I asked again how to procure this schedule, I was met with the following rude answer: I am not going to copy a 350-page manual for you, you clearly have an issue with our service department, would you like me to escort you out the door. My jaw dropped to the floor, and when I asked her to repeat to me what she said, she said again, let me escort you out to the door now, I will even hold the door out for you. When I asked her to give me her name again, she responded: we don’t give out last names in this dealership. This is a humiliating experience, I recommend you avoid altogether taking any of your business here given how rudely they treat customers. More

This was our second car purchase from this dealership (last one was 20 years, Hondas last forever) and we are very pleased with everyone that helped us. (last one was 20 years, Hondas last forever) and we are very pleased with everyone that helped us. More

Jay was a pleasure to work with he made the process easy and was great to work with. and was great to work with. More

The dealership maintenance area was very clean. The dealership provided an oil change as requested. The dealership provided an oil change as requested. More

Great service. Quick and efficient. In and out in less than an hour, which is rare. Quick and efficient. In and out in less than an hour, which is rare. More

They did not notify me that they were keeping my car overnight. The agreement was IF the part was already in stock, they would fix it. Otherwise I would bring it back later. Instead they kept my car whi overnight. The agreement was IF the part was already in stock, they would fix it. Otherwise I would bring it back later. Instead they kept my car while waiting for the part to be delivered. I had a doctor's appt in the morning = lots of anxiety as to whether I would have a vehicle to get there. Also, I have given up trying to get this service unit to help with my non-working valet key. It does not open the doors! Yet, the service techs keep reporting it works fine. Tell that to the hospital valets who also (along with me) can't make the key open the doors. All I can figure is that the techs are not making sure the doors are locked when they try the key in the doors. I am now researching other places to get a new key from. May have to go back to Boulder where we purchased the car. More

Buyer beware! This dealership loves to waste your time. I went in looking to buy a used Subaru because my car was stolen a few weeks ago. I called in before I went This dealership loves to waste your time. I went in looking to buy a used Subaru because my car was stolen a few weeks ago. I called in before I went to the dealership to make sure the car was available and ready. A gentleman named Leo said it was, so I arranged a ride to go to the dealership and when I got there he told me the car wasn't ready and I would have to come back tomorrow and he would text me when it was ready. I was annoyed but I completely understood, things happen. The next day rolls around and I waited until about 1pm and I hadn't heard anything from Leo or the dealership. So I called in again to see if I could set up a time to come in because again I need to arrange a ride. After a few minutes I got ahold of Leo and all he said was he would message me "when it was ready". I said okay, sounds good and hung up the phone. I proceeded to wait the whole day and I haven't heard back since. I don't know why they are playing games with me. Why would they list the car online and tell me it was ready and available.....when it was not!?? Why can't they be upfront and honest with me instead of wasting my time? I'm not in a great situation right now due to my car being stolen. I have a 9 month old son and I need a car to drive him around to appointments and on top of that I have a full time job. So free time is very rare for me, and the fact that Leo and the dealership thinks it's okay to waste my time is infuriating. The lack of professionalism from such a big dealership is baffling to me. I would expect this from a small dealership but not a big one like Honda. I'm at a loss for words but all I can say is avoid this dealership like the plague, apparently they don't value customers and they don't value your time. It also makes me question the quality of cars they are selling as well. Buyer Beware! More

I wouldn't take my Honda anywhere else! With friendly, knowledgeable and professional staff who go the extra mile, this place makes Honda, Honda. With friendly, knowledgeable and professional staff who go the extra mile, this place makes Honda, Honda. More

In January 2022 I tried to order a Honda Civic Hatchback 6MT. I contacted over ten dealers from Pueblo to Cheyenne and from Greeley to Grand Junction. Some never returned my call. Some said that the woul 6MT. I contacted over ten dealers from Pueblo to Cheyenne and from Greeley to Grand Junction. Some never returned my call. Some said that the wouldn't take orders. In May 2022, John McGuinnis of AutoNation Honda 104 contacted me to ask if I were still interested in the Honda Civic Hatchback 6MT. When I said yes, he said AutonNation 104 would try to order one in their monthly allocation. It was no dice for several months, and then in August 2022, I was able to order the car wanted. I picked up the car in December 2022. John McGuinnis, kept me informed throughout the many months' process. He answered my questions. Most importantly, he was responsive. I mean customer service like in "the good old days." If all my customer service expriences were like the one I've had with John McGuinnis and AutoNation Honda 104, I would be a "happy camper." More

Great service. Jordan was friendly, helpful, and listened carefully to things I needed done to my car. When I picked it up he went over the service that had been do Jordan was friendly, helpful, and listened carefully to things I needed done to my car. When I picked it up he went over the service that had been done. Great job! More