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AutoNation Honda 104
Westminster, CO
1,598 Reviews
AutoNation Honda 104 is your local source for all things Honda in the Denver area. Featuring all of the latest new Honda cars and SUVs for sale, a diverse used inventory, and an in-house Honda service center, AutoNation Honda 104 has it all. Check out our website today, then visit our showroom in Westminster, just off of W 104th and Federal Blvd. No matter what your vehicle needs are, AutoNation Honda 104 is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,598 reviews
December 01, 2022
One of the biggest issues is the lack of communication with the service advisor. She was provided with a number to call to reach my wife because I was working. She still called my number and my wife never with the service advisor. She was provided with a number to call to reach my wife because I was working. She still called my number and my wife never received the call. My wife had to try and get ahold of the service advisor for a promised update. When she did get ahold of the service advisor, the service advisor claimed that she called the number provided, yet, when I got off work, I had a message from her. In addition, the service advisor called me two days later to update me on the vehicle, and she left me a message because I was unavailable. When I returned the call no more than 30 minutes after she left a message, I left a message for her to please call me back. She never returned my call, and the service department held the vehicle for 2 more days waiting for a part. When the part came in, the technician was unable to find the part (delaying the wait time another day). When I finally picked up the vehicle, the technician had left the spare key to the vehicle on his desk. The service provider I worked with that day spent 20 minutes looking for my second key because no notation had been made as to where it was. All in all the service department had the vehicle for 6 days due to miscommunication with the technician and with me. More
by E8mjortiz
Employees Worked With
Kristil Gardino (service advisor), John Orn (technician)
November 29, 2022
The dealerships was fine. Sal welcomed us in and he was great. Gabe was not really involved. He didn’t seem to care much about what was right for us. He was on his phone and d Sal welcomed us in and he was great. Gabe was not really involved. He didn’t seem to care much about what was right for us. He was on his phone and didn’t show me much about the options on the new car. I wish we could have stayed with Sal. He took his time with us until his appointment arrived. More
by Jc
Employees Worked With
Brett, Gabe, Christie, Sal
November 26, 2022
The service manager is the best the service writer that I deal with was very good appointment was on time and car service well. I did ask for a tire rotation as I get a tire rotation on every single oil cha deal with was very good appointment was on time and car service well. I did ask for a tire rotation as I get a tire rotation on every single oil change and I did not get the tire rotation because they said I did not need a tire rotation. I believe I did not need a tire rotation because I always rotate my tires that's why they're in such good shape other than that everything was excellent. More
by raelin
Employees Worked With
Sorry I can't remember his name
November 26, 2022
Google review summary 5 4 3 2 1 4. 2 (3,502) Reviews Alloil 216 finance 162 call 154 questions 111 +6 Sort by Most relevant Newest Highest Lowest Sarah Davison 10 revi 2 (3,502) Reviews Alloil 216 finance 162 call 154 questions 111 +6 Sort by Most relevant Newest Highest Lowest Sarah Davison 10 reviews a minute ago NEW Would not recommend this company. We listed our vehicle as a private party sale on FB Marketplace and was contacted by this location's sales associate on his personal FB (Justin). He initiated conversation by giving us an offer as if he … More Rob Lanterman 4 reviews 5 months ago Very satisfied with AutoNation 104. Recently purchased a new CR-V from this location. My salesman (Leo) full filled all my requests and was able too find and deliver my vehicle in warp speed. I had an appointment with the service … More 1 AutoNation Honda 104 (Owner) 5 months ago Hello Rob, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Honda 104 and we hope to be of service again in the future. Amanda Mackey 10 reviews·26 photos a week ago NEW I bought my Honda here and also just had an oil change and inspection. The staff was super friendly and helpful. They have a waiting area that is dog friendly or plenty of restaurants across the street to go to while you wait for your car. … More AutoNation Honda 104 (Owner) a week ago Hi Amanda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road. Timothy Frank 2 reviews 4 months ago Bait & switch, then hide. On Friday evening I received an email at 6:37 pm confirming my appointment for Saturday (the next day). Setting this up I said we expected to arrive between … More 2 AutoNation Honda 104 (Owner) 4 months ago Hi Timothy, thank you for taking the time to leave us feedback. Please call our General Manager at (303) 578-6112 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Sarah Davison 10 reviews a minute ago NEW Would not recommend this company. We listed our vehicle as a private party sale on FB Marketplace and was contacted by this location's sales associate on his personal FB (Justin). He initiated conversation by giving us an offer as if he were buying it, then poorly explaining his affiliation with this dealership. We were told that it would take 15-20 minutes to evaluate and close the deal, so we made the drive to "meet" him (very much out of our way). We were there for 4 hours, were offered way under the asking price AND Justin's initial offer (a very unethical bait and switch tactic). Once we settled on a number and came to a FINAL agreement and even signed papers to issue the check, Justin started to backpedal, saying Auto Nation was giving some push back but all was well, he assured. Told us we should head home since we had a sick kid and we could pick up our check the next day. We didn't hear ANYTHING, so I contacted the GM, left a message with no response. We get a text later from Justin, telling us they could only offer us HALF of the agreed upon amount (1/3 of what KBB values) that we signed for. In text. No phone call from the GM. No phone call from Justin. I'm not sure how this business can operate like this and will be checking in with the Better Business Bureau. We will never be returning and will inform everyone we know to take their business to a more reputable and professional company. Note to the staff: if you're going to try and scalp vehicles off FB, be upfront with who you are and who you are afilliated with, that you can't guarantee any offer that you make until it's approved by Auto Nation, that your offer will be estimated as a trade-in and not a private party sale, and that the process could take upwards of 4 hours. Honestly could get this company a lot further than a message of, "bro this is legit, I swear" like we received, with the runaround and overall lack of care to communicate what the heck is going on. More
by sarahkmccormick6
Employees Worked With
Justin
