AutoNation Honda 385 - Service Center

Doug is fantastic to work with! He has taken care of every issue with my daughters car in the most timely manner! His has always ready to work her in when she comes in town. I can’ He has taken care of every issue with my daughters car in the most timely manner! His has always ready to work her in when she comes in town. I can’t say enough about how thankful I am for his help in making sure her car is safe and rest for travel!! More

I was very pleased with my car repair. My advisor, Alex was so nice and helpful. I was pleased to get a coupon. Definitely an excellent decision to come to your shop My advisor, Alex was so nice and helpful. I was pleased to get a coupon. Definitely an excellent decision to come to your shop More

Had it not been for Chase, the Service Manager, my rating would have been 0! Prior to making my recall appointment, the agent, Alex, told me it wouldn't be necessary to keep my car overnight. When I showed would have been 0! Prior to making my recall appointment, the agent, Alex, told me it wouldn't be necessary to keep my car overnight. When I showed up Wednesday morning, Alex said "We might have to keep your car overnight but I'm not sure". I told him that if I'd known that when we made the reservation over the phone, I would have chosen another day. When I called in the afternoon to see about picking my car up, Alex told me that they needed to keep it overnight. When I again expressed my displeasure that he told me differently when I made the appointment, Alex falsely accused me of "having an attitude and said if I wanted to, I could just come pick up our car, implying that he'd rather we take it somewhere else!" I then spoke with Chase and he said he'd do all he could to help me. Later, he informed me that the work had already begun so all he could promise was that it would be completed early the next morning. When I arrived the next morning at 9:30, it was done and Chase went "above and beyond" what I expected. Having bought 2 cars there in the past 3 years, I would've "never darkened the doors of Autonation 385 again, had Chase not gotten involved!" I will be back there for my next service. Thank you for the opportunity to share my issues! More

Our service advisor Chris Higgins is awesome and friendly. Keep up the great work. Yes friendly. Keep up the great work. Yes More

I have been a customer for more than 20 years. I appreciate the efficient, professional service I receive, as well as the courtesy shown to me. I appreciate the efficient, professional service I receive, as well as the courtesy shown to me. More

Great Honda Dealership! Everyone here is Friendly and very accommodating! They always do a great job! There are Honda dealerships closer to me but will always Croce out of m Everyone here is Friendly and very accommodating! They always do a great job! There are Honda dealerships closer to me but will always Croce out of my way to come here for the Excellent service I receive! More

I've Been coming back since my initial Purchase. Trust is a BIG Issue when having service work done. They also recommend future service with photos. Trust is a BIG Issue when having service work done. They also recommend future service with photos. More

This dealership was very professional and I was very empress and very satisfied with my service empress and very satisfied with my service More

I came in because my car was having trouble starting. I thought I needed a new battery. I told the service person I likely needed a new battery. I also had an oil change and 2 cabin filters replaced. I thought I needed a new battery. I told the service person I likely needed a new battery. I also had an oil change and 2 cabin filters replaced. They went ahead and placed a lifetime warranty battery. I paid and went home. The next day I had similar issues with the car not wanting to start. Eventually it did. A couple days later, I drove the car from Collierville to Germantown Methodist. When I got into the car to come, the car would not start at all. Luckily, I had access to a gentleman than understood cars well. When we popped the hood, it took him 5 seconds to diagnose that one battery cable was lose. We tightened it up and the car has been fine since. So the big question is, did I really need a battery or just have the battery cable tightened like we did? So it seems like the replacement of a battery (whether it was needed or not) would include tightening the battery cable if it was loose. So I am not at all happy with this first encounter. We just moved here and have 2 Hondas. More

The service department did a great job. Everything from making an appointment, getting my car serviced in a timely manner, and pickup went smoothly. Everything from making an appointment, getting my car serviced in a timely manner, and pickup went smoothly. More