AutoNation Honda 385 - Service Center

We recently had a serious problem with our CRV. As difficult as it was, Chase gave us awesome check ins to let us know his progress on the car. Even though we had immediate issues as we left the As difficult as it was, Chase gave us awesome check ins to let us know his progress on the car. Even though we had immediate issues as we left the dealership after the first repair, chase responded quickly, sent a tow truck and sometime to be with my daughter until the truck arrived. More

I recently purchased a 2023 Honda CR-V from AutoNation 385 in Memphis, TN. This was my first trip in for service...oil change, over all checkup, tire rotation, etc. I was pleasantly surprised by how com 385 in Memphis, TN. This was my first trip in for service...oil change, over all checkup, tire rotation, etc. I was pleasantly surprised by how comfortable, easy and enjoyable my experience was for this visit. I was met by Dorian Love, Service Advisor, who greeted me with a smile and was friendly, gracious and took excellent care of me. I was able to sit and rest for the short time my car was serviced and left happy.....in a freshly washed car! Could not ask for a better service experience! More

The service dept has always been very helpful and is a very attractive and clean facility. Tyler helped me yesterday and he was exceptionally friendly and pleasant. I would recommend AutoNation Honda. very attractive and clean facility. Tyler helped me yesterday and he was exceptionally friendly and pleasant. I would recommend AutoNation Honda. More

Honda 385 is the best Honda dealership in West Tennessee. Worth the drive to get great service Worth the drive to get great service More

I am always happy to bring my three cars to this dealership for service. They always show me professionalism and courtesy. dealership for service. They always show me professionalism and courtesy. More

Came in for a scheduled service, and they had me in and out in no time. out in no time. More

I had an excellent experience with Honda dealership on Hacks Cross Road yesterday, the day before Easter Sunday. My battery was dead in my apartment parking lot. Called AAA who started my car, but after Hacks Cross Road yesterday, the day before Easter Sunday. My battery was dead in my apartment parking lot. Called AAA who started my car, but after testing it twice told me the battery was bad. I have been buying my Lifetime Warranty batteries at Honda the past few years. When I drove immediately to Honda, without an appointment, early that afternoon, you accepted me for service and replaced the battery at no charge for the battery OR labor. All of your service reps were extremely friendly, courteous and efficient in handling my problem. Battery was replaced and I was on my way. THANK YOU SO MUCH FOR CONSISTENTLY FINE SERVICE EVERY TIME I COME TO HONDA! More

Had an appointment at 11am for a oil change and didn't leave until 4pm. Rep stating they were under staff. That's no excuse for a simple oil change. Very disappointed leave until 4pm. Rep stating they were under staff. That's no excuse for a simple oil change. Very disappointed More

Third in line at 6:45 with a 7 am appointment for basic service at 15k miles as a part of the ridiculous package that I purchased. I watch 3 full cycles of customers come and go over the next 4 hours and 1 service at 15k miles as a part of the ridiculous package that I purchased. I watch 3 full cycles of customers come and go over the next 4 hours and 15 minutes as their respective service advisor comes to get them or otherwise inform them of their status. I don't see my service advisor once during the entire period until I finally got up to check on my car 4 hours in, at which point I was informed of 5 minutes remaining. Nothing against Chris though. He's just doing his job, right? The advisors only come out when there's a new development or it's time to go, correct? I was just kind of miffed at the service time given that this was a) a scheduled waiting appointment, b) routine maintenance, and c) I was physically 3rd in line because I arrived extra early. My xxx was one of the first to be seated in the lobby after getting checked in, and of the others that were there, it was dead last to leave after other separate batches of customers came and left. Let's also consider that the last time I came there for an oil change, I had to get my car towed back from Lakeland to ANH385 because somebody didn't properly seal a crush washer, and I wound up with oil all over my garage and an undrivable car waiting to surprise me on the morning of the next work day. Though it was a major inconvenience and I wasn't even granted a courtesy rental, the cost of towing was covered, and the dealership, after some prodding on my part, ultimately returned the car back to my driveway over a week later. I was kind on my last review, but I'm gonna opt for honesty here on out. 1 star service = 1 star review. More

The worst service ever. This was the 2nd time I took my car in and no service done. I brought my care in at 9:00 am and then was told that it had to be kept. This is the 2nd This was the 2nd time I took my car in and no service done. I brought my care in at 9:00 am and then was told that it had to be kept. This is the 2nd time I have tried to get my car serviced and they tried to keep my car longer. Never again More