AutoNation Honda Chandler

The people helping me were very supportive, and they continue to be even after I took my vehicle home. continue to be even after I took my vehicle home. More

This was the second time we purchased a Honda from this dealership. We were so impressed with the sales manager, Greg, that we didn’t even consider going to any other dealers. dealership. We were so impressed with the sales manager, Greg, that we didn’t even consider going to any other dealers. More

Near,Great easy recomendable good clean comfortable social recomendable honest hood and nice place to buy social recomendable honest hood and nice place to buy More

We were treated very well plus we found the perfect vehicle. Our salesman was very knowledgeable. vehicle. Our salesman was very knowledgeable. More

Went above and beyond to get me into the car I wanted to finance out finance out More

It was a really nice experience with the sales point of contact. They quickly processed everything and mada the things seamless contact. They quickly processed everything and mada the things seamless More

We had a poor experience today at AutoNation Honda of Chandler with their service department. I am hoping someone can assist us with this issue. We purchased our 2012 Honda Accord from SanTan Honda i Chandler with their service department. I am hoping someone can assist us with this issue. We purchased our 2012 Honda Accord from SanTan Honda in 2012. There was no tint on the car but we added that package and was informed there was a lifetime warranty for the tint. AutoNation later bought SanTan Honda. In 2017, the right rear window tint was wrinkling and needed to be redone. AutoNation Chandler did not charge us for that work and we were not challenged regarding the lifetime warranty nor asked to provide documentation. Recently, all of the windows on the side door windows began to wrinkle. I brought it in today around 7:30a.m. to have that fixed. I explained the situation and was assured by the service member (Morgan) that there would be no charge. The documentation I signed showed 0 charge. Almost 4 hours later she called and said she had "bad news", that the warranty would not be honored after all. She explained there had been a change in vendors and we would either have to go to another dealership who worked with that vendor or pay $170 to cover the costs. She explained the old vendor would honor the lifetime warranty but the new vendor would not. I indicated I was not in agreement and asked to speak with her Manager. She said he would call me. She later called again, stating she talked with other advisors and said we didn't do much business with them and she didn't believe the manager would change his mind. I reiterated that I wanted to speak to him. Please note that Morgan was at all times professional in her demeanor. Steve Klemeinic, the Parts/Service Director called me and stated it was not a vendor change, but the ownership change in the dealership that affected this decision. Overall he was rude and condescending, stating that AutoNation wasn't contractually obligated and, while acknowledging that it didn't sound good, stated loudly and dismissively, "I DON"T OWE YOU ANYTHING!" In the middle of the conversation he abruptly asked where I get my car serviced and noted we had not done business with them in the past three years. I indicated this was not relevant. Our impression is that our records were purged after a period of time. He claimed that AutoNation had sent a letter about 3 years ago that it would no longer honor warranties such as this. When I asked him for a copy, he started demanding I show him the warranty - even though he had acknowledged that they had honored the warranty in 2017 and overall were not disputing that a warrant existed. When I began pointing that out, he began talking over me and claiming I wasn't being "logical". I had my husband speak to him as well as I was beginning to believe that Steve had a problem working with women. I was wrong, he is simply bad at customer service. Based on our interaction with him, we believe he simply made the choice that risking the loss of our business was better than absorbing the cost of honoring the warranty. I called and left a voicemail for Phillip, the General Sales Manager but have not yet received a call back. Ultimately, we are asking for confirmation that AutoNation did indeed direct local dealerships not to honor existing warranties on cars sold by their predecessors as is being claimed by Autonation Chandler. The treatment we received today was inappropriate and beyond poor customer service. More

Quick attention, up to date estimate of cost of services needed, complete listing of services completed and list of those I postponed because of expense to follow up later. Very polite and helpful. . needed, complete listing of services completed and list of those I postponed because of expense to follow up later. Very polite and helpful. . More

We went in with a good idea of what we were looking for. Mike Menner was wonderful to work with. We are completely turned off by high energy, aggressive sales people and Mike was the perfect person for us Mike Menner was wonderful to work with. We are completely turned off by high energy, aggressive sales people and Mike was the perfect person for us to work with. He communicated regularly about the status of the build of our car, but was in no way intrusive or overbearing. More

Our service agent was very helpful and we are more than happy with his service. happy with his service. More