AutoNation Honda Chandler

I have been driving Hondas since 1992 and never had a complaint regarding customer service. Recently, I purchased a new 2022 Honda Passport from AutoNation Honda (Chandler). Initially, the sales process complaint regarding customer service. Recently, I purchased a new 2022 Honda Passport from AutoNation Honda (Chandler). Initially, the sales process was fairly easy. However, once I signed on the dotted line and needed subsequent assistance with my plates, I have been ghosted by the salesperson (Carl) and the sales manager (Ahmet). Additionally, the trim on my moonroof is not adhering to the window frame and I took my vehicle in to be serviced. I was never addressed by my name. Instead, Mike B. repeatedly addressed me as "ma'am." The part that is needed for my car was supposed to be in four days ago. Yet, no one has contacted me with any updates. The dealership I had a relationship with in Illinois (Napleton Honda River Oaks) made me feel like a valued customer. The service technicians addressed me by name, were in constant communication with me, and represented the Honda brand. As well, I had the same mechanic (Lee) for nearly 30 years. While I do not regret purchasing another Honda, I hate I gave this establishment my business! More

People at the facility, so helpful and friendly , they call us with problems in our vehicle and suggest to us our problems call us with problems in our vehicle and suggest to us our problems More

It was amazing to get an appointment on the same day I called. My service advisor was professional, courteous, and efficient. Also, I was in and out in just one hour. I would highly recommend this deal called. My service advisor was professional, courteous, and efficient. Also, I was in and out in just one hour. I would highly recommend this dealership and the service department anytime. More

Morgan in the express service department was great! It was busy but I’ve was taken care of well, thank you! It was busy but I’ve was taken care of well, thank you! More

I was treated with respect and did not feel pressured. My only complaint was the process took too long. I decided quickly and still was there nearly four hours. I will pick up my car In a few days. Th My only complaint was the process took too long. I decided quickly and still was there nearly four hours. I will pick up my car In a few days. They got the modifications done very timely and have communicated with me about that. More

Great communication. Great work. No better place to take your vehicle in my opinion. K Great work. No better place to take your vehicle in my opinion. K More

Outstanding employees from sales to manager and finance. Excellent customer service. Would highly recommend this dealership. Excellent customer service. Would highly recommend this dealership. More

The people our great, the service is thorough and costs are reasonable. It did take longer than I was expecting because it was a quick lube. But I did and an inspection and tire rotation. All and all great are reasonable. It did take longer than I was expecting because it was a quick lube. But I did and an inspection and tire rotation. All and all great. Thanks, Bill More

I was surprised by how quickly I could get an appointment, and the software update my car needed was completed very quickly. I had just enough time to sit and drink a cup of coffee! :-). Ashton appointment, and the software update my car needed was completed very quickly. I had just enough time to sit and drink a cup of coffee! :-). Ashton is always great and easy to work with! More

Customer service excellent! ! Quality of service and repairs outstanding!! No high-pressure tactics or shaming about missed recommended services. My 2014 Odyssey runs and feels l ! Quality of service and repairs outstanding!! No high-pressure tactics or shaming about missed recommended services. My 2014 Odyssey runs and feels like a new vehicle. Kyle M. was friendly, professional, and helpful. More