AutoNation Honda Chandler

Horrible salesman Carl Horrible experience with salesman Carl. Friend went in to buy a used Civic, Carl did not realize until toward the end of the transaction that the car Horrible experience with salesman Carl. Friend went in to buy a used Civic, Carl did not realize until toward the end of the transaction that the car had already been sold. Sneakily listed a different car on the paperwork and tried to get her to sign anyway. After she notices, he leaves her waiting for almost an hour just to tell her that the car had already been sold. Carl then tried to push her into a brand new car as a "make-right" for the mistake. Unbelievable. When I called to get clarity on the situation, Carl was immediately hostile and hung up on me. I will make sure never to do business with AutoNation again, and ensure that as many people as possible do not as well. More

Great Service and Purchase I'm a first time buyer and Honda at Chandler gave me a good welcoming and quick tour to the kinds of vehicles I wanted to see. Refreshments and snacks I'm a first time buyer and Honda at Chandler gave me a good welcoming and quick tour to the kinds of vehicles I wanted to see. Refreshments and snacks made my wait time great. I was given a product to cover up paint scratches in the future free of charge as well. More

Complete failure. Sold me a lemon... This dealership sold me a brand new 2019 Pilot knowing full well that there are major issues with the infotainment system and dash console crashing! T This dealership sold me a brand new 2019 Pilot knowing full well that there are major issues with the infotainment system and dash console crashing! The audio crashes and speedometer goes blank while driving and the vehicle loses all safety features and cameras while driving. It is obviously distracting and annoying, but also a safety hazard. There is a class action lawsuit against Honda for this issue and they continue to sell this vehicle to unsuspecting consumers like me. It has been back to this dealership to get fixed and has been in the shop for 15 days straight without any resolution. After promising to get my vehicle back to me today, they just texted to tell me that they are keeping it for at least another week! At this rate, I likely won't see my vehicle for a month. What a complete and utter failure by the dealership to sell me a lemon ( they continue to sell these knowing of this safety hazard!) and by the service center to keep my vehicle for several weeks and counting without resolving the issue. They put me in a loaner stripped down base level vehicle that was covered in dog hair inside. I have been a Honda evangelist for 15 years and have purchased 3 vehicles from this dealership in the past, but they've lost me and this experience shows a lack of fundamental integrity with Honda and this dealership. More

Outstanding Experience ! Tanner and Ashley and all we came in contact with at Auto Nation Honda made our experience in acquiring our new car seamless. We were guided thru the Tanner and Ashley and all we came in contact with at Auto Nation Honda made our experience in acquiring our new car seamless. We were guided thru the whole process very smoothly and feel that everyone was upfront and fair. We would not hesitate to highly recommend Tanner, Ashley and All. My wife and I believe this is the culture at Auto Nation Honda Chandler. More

Best new car purchase experience This was by far the best experience I've had when purchasing a new car. I obtained the price I was looking for on the car I wanted without any haggli This was by far the best experience I've had when purchasing a new car. I obtained the price I was looking for on the car I wanted without any haggling or unnecessary negotiation. The trade-in value was within my expectations and was arrived at in 10 minutes without hassle. I had several particular requirements and Erick Villlalba and the rest of the sales staff was very patient with my methodical approach of finding what I wanted. More

Great job Erick Villalba I purchased a used car yesterday and the salsemen was Erick Villalba. I will have to say he was really professional very helpful and answered all of m I purchased a used car yesterday and the salsemen was Erick Villalba. I will have to say he was really professional very helpful and answered all of my questuons. It was a pleasued to have him as a salesman. It made the experence very of buying a car good. I would recommend him to friends and family. Great job Erick More

DO NOT HAVE SERVICE HERE OR BUY A HONDA Don't buy a Honda. Don't ever have service at the AutoNation Honda Chandler on Gilbert road. We made a service appointment for our Honda to find out t Don't buy a Honda. Don't ever have service at the AutoNation Honda Chandler on Gilbert road. We made a service appointment for our Honda to find out the results of an oil consumption test they started on our car. . When we arrived they informed us that our car could not be seen and our VIN number was not covered under Honda care. We asked to speak with a manager and he told us that we were not welcome here because we filled out their survey and left a negative review. This was completely different then what we were just told 2 minutes prior about our Honda's VIN number not being covered. When we left this review, the same manager, Robert Adams (the service manager), called us and left a detailed message and apologized for the bad experience we had with the service advisor on our prior visit. We were being honest when they asked us to fill out a server based on our experience. Now we are being turned away. I am positive they just don't want to replace our engine due to oil consumption on our 2014 Honda. WE WILL NEVER BUY A HONDA EVER AGAIN. More

Best car selling experience EVER!!! Posted our car for sale by owner on offer up. Was contacted by Ashley with AutoNation Honda Chandler with an offer. This was the easiest car selling Posted our car for sale by owner on offer up. Was contacted by Ashley with AutoNation Honda Chandler with an offer. This was the easiest car selling experience in my life and Ashley is beyond wonderful. I would highly recommend working with Ashley!!!! More

Exceptional service by Tori Caparn I had a great car buying experience with Tori Caparn. She was very professional, a good listener and assisted me all the way through the end of my pur I had a great car buying experience with Tori Caparn. She was very professional, a good listener and assisted me all the way through the end of my purchase. I definitely recommend this Honda Dealership. More

Great sales experience Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buyin Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buying experience of my life. More