AutoNation Honda Chandler

Great job Erick Villalba I purchased a used car yesterday and the salsemen was Erick Villalba. I will have to say he was really professional very helpful and answered all of m I purchased a used car yesterday and the salsemen was Erick Villalba. I will have to say he was really professional very helpful and answered all of my questuons. It was a pleasued to have him as a salesman. It made the experence very of buying a car good. I would recommend him to friends and family. Great job Erick More

DO NOT HAVE SERVICE HERE OR BUY A HONDA Don't buy a Honda. Don't ever have service at the AutoNation Honda Chandler on Gilbert road. We made a service appointment for our Honda to find out t Don't buy a Honda. Don't ever have service at the AutoNation Honda Chandler on Gilbert road. We made a service appointment for our Honda to find out the results of an oil consumption test they started on our car. . When we arrived they informed us that our car could not be seen and our VIN number was not covered under Honda care. We asked to speak with a manager and he told us that we were not welcome here because we filled out their survey and left a negative review. This was completely different then what we were just told 2 minutes prior about our Honda's VIN number not being covered. When we left this review, the same manager, Robert Adams (the service manager), called us and left a detailed message and apologized for the bad experience we had with the service advisor on our prior visit. We were being honest when they asked us to fill out a server based on our experience. Now we are being turned away. I am positive they just don't want to replace our engine due to oil consumption on our 2014 Honda. WE WILL NEVER BUY A HONDA EVER AGAIN. More

Best car selling experience EVER!!! Posted our car for sale by owner on offer up. Was contacted by Ashley with AutoNation Honda Chandler with an offer. This was the easiest car selling Posted our car for sale by owner on offer up. Was contacted by Ashley with AutoNation Honda Chandler with an offer. This was the easiest car selling experience in my life and Ashley is beyond wonderful. I would highly recommend working with Ashley!!!! More

Exceptional service by Tori Caparn I had a great car buying experience with Tori Caparn. She was very professional, a good listener and assisted me all the way through the end of my pur I had a great car buying experience with Tori Caparn. She was very professional, a good listener and assisted me all the way through the end of my purchase. I definitely recommend this Honda Dealership. More

Great sales experience Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buyin Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buying experience of my life. More

Sold my vehicle with Ashley Ashley saw my vehicle listed on offer up and asked me to bring it in. They had me out of there with a check in hand for the agreed upon price in less Ashley saw my vehicle listed on offer up and asked me to bring it in. They had me out of there with a check in hand for the agreed upon price in less than 90 min. No haggling no pressure. Was the easiest way to sell my vehicle. Great experience with Honda and Ashley. Thank you. More

Selling Chrysler 200 with Ashley From the moment Ashley contacted us the process was quick and easy! She was easy to work with and made selling our car so simple! She explained things From the moment Ashley contacted us the process was quick and easy! She was easy to work with and made selling our car so simple! She explained things clearly and let us know what we needed to bring into the dealership. I would definitely recommend her and would certainly work with her again! More

Easy process, fair price Ashley was great to work with. All in all, I was there less than an hour and I was on my way with a fair offer for my 2014 BMW 435i convertible. The Ashley was great to work with. All in all, I was there less than an hour and I was on my way with a fair offer for my 2014 BMW 435i convertible. The entire team was respectful of my time and my car. Ashley, thanks for a great experience! More

Very poor service and diagnosis My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem. More

Erick Villalba Erick was very helpful. Right as I walked through the door, he was incredibly welcoming and friendly. I told him I was interested in purchasing a Hond Erick was very helpful. Right as I walked through the door, he was incredibly welcoming and friendly. I told him I was interested in purchasing a Honda Civic, Toyota Corolla, or a Nissan Altima. He allowed me to test drive both the Honda Civic and the Corolla. Once I decided I was interested in purchasing a Honda Civic, he wasn't pushy at all on me purchasing the car today. I felt comfortable telling him I wanted to find a better interest rate for a car loan. We exchanged numbers and he checked in on me throughout the week on any updates for whether or not I was able to find a better interest rate. Once I found a different financer, he stayed late after work twice so that I could come back to the dealership and finalize any paperwork. He made himself available to ask questions via text and call and was very helpful in narrowing down what kind of car I wanted. I would recommend Erick to any anyone who is trying to purchase a new car. More