AutoNation Honda Chandler

Great sales experience Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buyin Fantastic experience beginning to end. My salesperson, Peter Drakes, was professional, efficient and helpful. Finance was low-pressure. Best car-buying experience of my life. More

Sold my vehicle with Ashley Ashley saw my vehicle listed on offer up and asked me to bring it in. They had me out of there with a check in hand for the agreed upon price in less Ashley saw my vehicle listed on offer up and asked me to bring it in. They had me out of there with a check in hand for the agreed upon price in less than 90 min. No haggling no pressure. Was the easiest way to sell my vehicle. Great experience with Honda and Ashley. Thank you. More

Selling Chrysler 200 with Ashley From the moment Ashley contacted us the process was quick and easy! She was easy to work with and made selling our car so simple! She explained things From the moment Ashley contacted us the process was quick and easy! She was easy to work with and made selling our car so simple! She explained things clearly and let us know what we needed to bring into the dealership. I would definitely recommend her and would certainly work with her again! More

Very poor service and diagnosis My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem. More

Easy process, fair price Ashley was great to work with. All in all, I was there less than an hour and I was on my way with a fair offer for my 2014 BMW 435i convertible. The Ashley was great to work with. All in all, I was there less than an hour and I was on my way with a fair offer for my 2014 BMW 435i convertible. The entire team was respectful of my time and my car. Ashley, thanks for a great experience! More

Erick Villalba Erick was very helpful. Right as I walked through the door, he was incredibly welcoming and friendly. I told him I was interested in purchasing a Hond Erick was very helpful. Right as I walked through the door, he was incredibly welcoming and friendly. I told him I was interested in purchasing a Honda Civic, Toyota Corolla, or a Nissan Altima. He allowed me to test drive both the Honda Civic and the Corolla. Once I decided I was interested in purchasing a Honda Civic, he wasn't pushy at all on me purchasing the car today. I felt comfortable telling him I wanted to find a better interest rate for a car loan. We exchanged numbers and he checked in on me throughout the week on any updates for whether or not I was able to find a better interest rate. Once I found a different financer, he stayed late after work twice so that I could come back to the dealership and finalize any paperwork. He made himself available to ask questions via text and call and was very helpful in narrowing down what kind of car I wanted. I would recommend Erick to any anyone who is trying to purchase a new car. More

Short, easy and fast Never sold a vehicle to a dealership and Ashley was a tremendous help and may the whole process painless. In and out like a robbery. Great communicati Never sold a vehicle to a dealership and Ashley was a tremendous help and may the whole process painless. In and out like a robbery. Great communication. Highly recommended as an option if you plan on selling a vehicle. Got what i was expecting. More

Ashley Rodriguez My lease was finished on my Honda an Ashley invited me into the dealership to assess my options at lease end! The dealership purchased my car an save My lease was finished on my Honda an Ashley invited me into the dealership to assess my options at lease end! The dealership purchased my car an saved me a lot of money - an Ashley made it all happen!! awesome professional was quick with the paperwork to get me on my way! very positive encounter! Ashley is very professional, gives you your options an gets the job done! Highly recommend her! 5 star encounter!! More

Zero Service Went to the service department to have them look at my windshield. I have at least 10 chips/cracks already with less than 10k miles on the car. The ot Went to the service department to have them look at my windshield. I have at least 10 chips/cracks already with less than 10k miles on the car. The other day, I was coming out of a restaurant from lunch and the windshield was cracked. No rock chips or even a hint of blemish where it cracked. It was coming from the far right edge under the rubber seal. It was a Saturday so I did not expect much. The service tech and the service manager (Steve) looked at the windshield and said they would need to check with Honda. They would call on Monday. I did not receive a call back by end of Day Tuesday. Went back in on Wednesday afternoon, and they young lady said they were still checking on it. Apparently the entire HONDA organization was in a meeting for 2 days (NOT). She said she would call me back by NOON on Thursday. Still have not heard from them. Amazing. I will never buy a car from this organization again. HONDA you are going to lose a very loyal and long time customer because your dealer does not know how to take care of the customer. I mean this is customer 101. Return the calls, even if bad news. I have 4 Honda's. Now I will likely have none in the future. More

The process was fast and people were friendly I was contacted by Ashley at the dealership about purchasing my car. She didn’t waste my time and had me in and out of the dealership within an hour. I was contacted by Ashley at the dealership about purchasing my car. She didn’t waste my time and had me in and out of the dealership within an hour. Customer service exceeded my expectations. More