AutoNation Honda Chandler

I give San Tan Honda a rating of excellence because in my experience, not only is appointment scheduling easy, but also convenient for my schedule. The entire staff I have encountered is friendly and helpfu experience, not only is appointment scheduling easy, but also convenient for my schedule. The entire staff I have encountered is friendly and helpful. In business today, I have noticed what I would describe a downfall, loss of focus, when it comes to customer service; many companies are concerned more with their revenue. Any longstanding successful business, which relies on a loyal customer base, however, knows that the key is in how your customers are treated. If a customer doesn't like how he/she is treated by a business, more so than not, he/she will not only take his/her business elsewhere...but will also be sure to share all his/her negative with anyone willing to listen. More

We only went to SanTan Honda to "Look". But, Blake was so friendly, helpful, and knowlegable about the Insite Hybrid that we became very interested. Blake was very easy to talk to, answered all our questi so friendly, helpful, and knowlegable about the Insite Hybrid that we became very interested. Blake was very easy to talk to, answered all our questions, and invited us to "test drive". We liked the car, even the color (which wouldn't have been our first choice). He introduced us to his Boss, Charlie, to talk "price". We came to an agreement, and in about two hours we bought an Insite Hybrid car. We would recommend this Dealership !!! Dutch and Harriet Hurrish More

I've been going to SanTan Honda for over two years and drive out of my way to take our Odyssey there because of the exceptional staff & service we always receive from EVERYONE. They are always extemely p drive out of my way to take our Odyssey there because of the exceptional staff & service we always receive from EVERYONE. They are always extemely polite, professional and we've never had a "surprise" bill or felt that unnecessary service recommendations were being given. The dealership has a kids room which makes it more convenient for me to take my small children and we've even taken advantage of the van shuttle to the mall before. My kids actually love going to the service center & think it's a really fun outing! More

I returned to SanTan Honda for my car's first oil change. Steve was extremely helpful and got me in and out in a fast and professional manner. Everything I have done at this dealership has been stellar and Steve was extremely helpful and got me in and out in a fast and professional manner. Everything I have done at this dealership has been stellar and I never hesitate to recommend them. Give them a try. I'm sure you won't be disappointed! More

The air conditioner was malfunctioning and I had just finished a round of golf in a 114 degree temperature. So I took my car in around 2PM without an appointment. The service staff was very accommodati finished a round of golf in a 114 degree temperature. So I took my car in around 2PM without an appointment. The service staff was very accommodating from the original person who greeted me to my service manager to the driver that gave me a ride home. The waiting area and friendliness of everyone made my experience more comfortable. I also want to thank Fernando for the diagram showing where the problem was. This was a nice touch. Thanks to everyone for your assistance. The air conditioning works great! More

We have now purchased 7 Hondas in our family from this dealer (previously Honda Cars of Mesa) since 2003. They are fantastic! We are always treated extremely well, both by the courteous/professional (and dealer (previously Honda Cars of Mesa) since 2003. They are fantastic! We are always treated extremely well, both by the courteous/professional (and quick!) sales and service staff. We won't go to any other Honda dealer in the Phoenix area! More

After being hit by a drunk driver, my almost new Honda Pilot was taken there by a Chandler towing company (per their recommendation, apparently due to the fact that they receive a monetary payment for rec Pilot was taken there by a Chandler towing company (per their recommendation, apparently due to the fact that they receive a monetary payment for recommending clients to them). This was when they were still Honda Cars of Mesa - the reason they changed their name and didn't even use "Honda Cars of" when they moved is apparently due to the terrible reputation they had in their old location so they didn't want to risk using any portion of their old name (according to other Honda dealerships in the valley). Not only was I lied to and told the adjuster hadn't seen the car when in fact they had already received the check to fix it 5 days before, they still did not start work for another week and took 2 1/2 months to complete the work (according to other reputable sources I have used before, a job that should have taken 3 weeks to do), and tried to keep it another week blaming the insurance company for not listing a seatbelt even though they had had the vehicle torn apart for months and knew that the driver's bag had deployed and the seatbelt was probably damaged. My vehicle was also returned filthy, with dirty rags thrown into it, and I was treated rudely every time I asked when the vehicle would be done. Their mechanics were even incapable of screwing in a headlamp correctly, which was discovered by Tempe Honda (where I bought my Pilot) when I complained to them months later that one of my headlights was pointed at the ground. If there was a way to rate this company with a zero, I would. More

I felt like I was being listened to, in what I was looking for in a car. They treated me with respect and were very helpful in answering questions. There was no pressure, but let me know they were in looking for in a car. They treated me with respect and were very helpful in answering questions. There was no pressure, but let me know they were interested in my business, and would do what they could do to get it and keep it. More

The worst car buying experience. All good until given the keys, I mean key at delivery. No one mentioned that the car came with only one key. Went to service and found out that a new key and remote would be keys, I mean key at delivery. No one mentioned that the car came with only one key. Went to service and found out that a new key and remote would be $248. The Sales Manager came out without saying a word or introduction with a very agressive demeaner. We asked what the dealer would be willing to help us with and the Sales Manager got very boligerent and stated that we took delivery and SANTAN HONDA would do nothing for us. He pointed the direction to service for us, something we already knew. Our "salesman" was no where to be found. All goes well until the end. We were going to buy an extended warranty, now we will look online instead of giving SANTAN HONDA any further business. Buyer beware. More

The entire experience went well up until the finance department. The sales staff were pretty friendly, but our salesman wasn't too knowledgable on the used civic we bought. The facility is nice, and t department. The sales staff were pretty friendly, but our salesman wasn't too knowledgable on the used civic we bought. The facility is nice, and the selection was pretty good. I bought a car that was probably too expensive for the miles it had (stupidity on my part). Their sales staff stayed late to corner us into the sale. Darn those emotional decisions...We liked the car, and needed one, so why refuse? A couple of weeks later they called us back and had us return to sign some "new" financial paperwork. Six months later I finally realized that they had upped our interest rate to 8.9%!!!! At about the same time, the clearcoat on the front bumper has seemingly disintegrated all at once.... Bottom line.... Be aware of the shady financial department. They should have disclosed the exact interest rate to us when we resigned the paperwork, because they certainly weren't upfront about it at all. I was extremely disappointed when I found out they had cheated us, and if I could, I'd drop that car on their lot and make them take it back. In fact...I might just have to try that. More