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AutoNation Honda Chandler - Service Center

Chandler, AZ

4.8
3,072 Reviews

3,072 Reviews of AutoNation Honda Chandler - Service Center

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March 29, 2023

Had a service done recently due to my car stalling out, no power, flashing lights, etc.. Spent a total of 6 hours at Dealership, and upon leaving, I didn’t really feel comfortable about service provided, More

by Dennisjrossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Bradley - Service Advisor
Apr 02, 2023 -

AutoNation Honda Chandler responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 505-5186 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Apr 02, 2023 -

Dennisjrossi responded

What’s done is done. Just hope the car continues to run as expected. The General Manager can reach out to me, my number is on paperwork filed after service, and in Honda data base.

March 28, 2023

I can not stand that I need to have a service advisor. The email confirmation isn't from Honda then, it is from the advisor. If they are pd on commission, the 1st one out to help should not the one rand More

by GB
Recommend Dealer
No
Employees Worked With
Jordan Palazzetti,
Mar 30, 2023 -

AutoNation Honda Chandler responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 505-5186 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

March 28, 2023

My experience with Honda Chandler and especially Scott Fort was a breathe of fresh air! Being in the automotive service industry for 18+ years, i was extremely impressed with the way in which Scott handle More

by euroteche46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fort
Apr 03, 2023 -

AutoNation Honda Chandler responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 27, 2023

Scott was very helpful, transparent and courteous. I used the shuttle service to go to Crossroads shopping center. Shiloh was very helpful, courteous, and timely. More

by noemy
Recommend Dealer
Yes
Employees Worked With
Scott, Shiloh
Mar 30, 2023 -

AutoNation Honda Chandler responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

March 27, 2023

Jamie, answered my questions as to how service would be provided, estimated timing and alerted me to completion of service. Cudos to Jamie. More

by Raymond Hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Mar 30, 2023 -

AutoNation Honda Chandler responded

Hi Raymond, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 26, 2023

Car taken to the service department for a parking brake problem. Within an hour or two was told the brake had sticky stuff and we had spilled soda on it and the warranty repair was denied. As we have a no More

by elmierbk1952
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
Mar 30, 2023 -

AutoNation Honda Chandler responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 505-5186 to discuss what we can do to help.

Mar 31, 2023 -

elmierbk1952 responded

I will be happy to speak with you. I will give you a call soon. Thank you for reaching out to me.

Apr 03, 2023 -

elmierbk1952 responded

I was sent a notice about discussing the service rating response. The electronic answering service did not connect with any department or recognize number inputs. It kept repeating without and service.

March 24, 2023

Employees were friendly and were thorough with helping us out. We appreciate their hardworking service! More

by sakusweetsmile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 28, 2023 -

AutoNation Honda Chandler responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 24, 2023

Would definitely recommend this dealership to all my friends and family. They are so wonderful to work with always putting their customers first. They are not pushy or in it for the "sale". There was n More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Culvertson, Roger Cary, Vin Vo
Mar 28, 2023 -

AutoNation Honda Chandler responded

Hello Stephanie, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future. Drive safe, and we'll see you on the road.

March 24, 2023

Everything was good with the service I had done at the dealership on my Civic. Thank you. More

by jpiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Skillman
Mar 29, 2023 -

AutoNation Honda Chandler responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2023

always fair and reasonable. They advise you what the problem is and fix it. I trust their service department. More

by skalov
Recommend Dealer
Yes
Employees Worked With
joe
Mar 27, 2023 -

AutoNation Honda Chandler responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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