AutoNation Honda Chandler - Service Center
Chandler, AZ
3,065 Reviews of AutoNation Honda Chandler - Service Center
Normally no problems. This time they let me down. Two hour wait and still no service. I left without my car being serviced. This time they let me down. Two hour wait and still no service. I left without my car being serviced. More
Scott got my car back up and running with a new battery. He was courteous and gave me clear information. Kudos to Auto Nation Honda for having a good employee like Scott. He was courteous and gave me clear information. Kudos to Auto Nation Honda for having a good employee like Scott. More
Joe was very kind and helpful to resolve my tire issue. I stopped in without an appointment as I wasn't sure when I could pin down a time to leave work and get the replacement arranged. In the future, I I stopped in without an appointment as I wasn't sure when I could pin down a time to leave work and get the replacement arranged. In the future, I would make an appointment. More
The dealership is great but I had a problem with the service person assigned to me. My husband couldn’t come with me and I felt he treated me differently than he might have if my husband was with me. service person assigned to me. My husband couldn’t come with me and I felt he treated me differently than he might have if my husband was with me. He disregarded my instruction to NOT install a cabin air filter and he had it done anyway. I had specifically asked to ONLY have the engine air filter installed and not the cabin air filter. During the checkout, he argued that he “assumed” I didn’t mean to not install the cabin air filter since it is “more difficult” than the engine air filter. I told him my husband easily installs the cabin air filter and he continued to argue that is not the case. He didn’t have an engine air filter installed so now my husband has to do that himself. He also seemed to speak to me very condescendingly and assumed that I had no understanding of how the tire rotation process works and how tread wear is measured. Overall, I felt I was treated in a stereotypically poor manner in which technicians often treat women when they assume we lack knowledge and understanding. More
Lucas was very helpful and had a great attitude. The wait was longer than i’d like for having a little one (75-90min) but Lucas did additional services and made up for my 3hr wait last time. I do mi The wait was longer than i’d like for having a little one (75-90min) but Lucas did additional services and made up for my 3hr wait last time. I do miss the complimentary snacks in the showroom. Bring that back! More
Thankyou Tom Hathaway for great service. He went above and beyond to help get the warrany I purchased at another dealership to validated to pay through Autonation. I prefer this dealership He went above and beyond to help get the warrany I purchased at another dealership to validated to pay through Autonation. I prefer this dealership over the other non-friendly dealership. More
I’ve been a customer here for a long time, usually great service however, i took my car in to get checked out for wheel vibration. I was told the issue was because my tires were “bad” however my service adv service however, i took my car in to get checked out for wheel vibration. I was told the issue was because my tires were “bad” however my service advisor didnt tell how “bad” and told me i needed to resurface my BRAND NEW rotors because they had warped and i replaced my brake pads as well. It wasnt until my mom call the advisor that i found out my “bad” tires were actually separating internally. This is a hazard. Not coming back for service here. At least not to lucas. The manager never called me back either. More