AutoNation Honda Chandler - Service Center

The brakes needed replacing and the new brakes made noise - a high pitched squeal sound that wasn't there previously. I brought the car back in and ended up upgrading the brakes. Calling in to get an appoint - a high pitched squeal sound that wasn't there previously. I brought the car back in and ended up upgrading the brakes. Calling in to get an appointment required some persistence but once I was able to get ahold of someone, everyone I spoke with was helpful and friendly. Great experience! More

No wait to get car checked in for service. Recall need was satisfied quickly and the car was returned earlier than expected. Recall need was satisfied quickly and the car was returned earlier than expected. More

I was promptly greeted and was checked in got service within 5 minutes of arrival. The service was an hour and a friendly checkout. within 5 minutes of arrival. The service was an hour and a friendly checkout. More

The service tech taking care of me was great. He was interested in my problem even though the service department was unable to reproduce the problem. He even followed up with a plan to further in He was interested in my problem even though the service department was unable to reproduce the problem. He even followed up with a plan to further investigate my issue, which was greatly appreciated. More

I have been coming here for a few years and it seems they are more and more upselling things and not honoring commitments. Promised a part for repair when it was then sold from under me requiring me to make are more and more upselling things and not honoring commitments. Promised a part for repair when it was then sold from under me requiring me to make another appt when the part was ordered again and came in. They won't honor coupons with their business name on it. They no longer provide shuttle service, so you get to wait 4 hours or take an Uber or walk 4 miles. I'm going to find a different place to take my car to. More

Always super helpful and kind! Scott was great and super informative as well. They always do their best to get you out quickly and are very communicative in the process. Scott was great and super informative as well. They always do their best to get you out quickly and are very communicative in the process. More

This was my first service appointment, and it went very well. Lucas was very polite and helpful. well. Lucas was very polite and helpful. More

Professional & explained the problem with my car. Said what needed to be done . And said the approximate time that it would be finished.Matt & Scott are very nice. Said what needed to be done . And said the approximate time that it would be finished.Matt & Scott are very nice. More

My experience was a little different than most because when you've been in the service industry you expect the best of service no matter where you go. I'm a single father and I brought my daughter's car when you've been in the service industry you expect the best of service no matter where you go. I'm a single father and I brought my daughter's car in for routine check engine light. I had already replaced most mechanical parts myself. On entry, the service was great, very attentive, very responsive and so on. Even after diagnostics was ran, codes cleared I was to pick up my car low cost, service done, out the door, right? In fact, I asked the service rep are they sure that was all that was needed. They even took care of a recall issue with the airbag. Then the dreaded call we all hate to get when everything looks too good to be true. I received a call saying that the check engine light was still coming on. Now stop here, we all make mistakes and some things you can overlook, but here is the kicker. The part I needed (a control module) would not only cost me $1200 dollars (that you can find online by the way for $50), but also that came along with a 3-hour service fee (that only took 5 mins to change out on you tube). Now when you get this news and it's your kids, we will pay anything and everything to get them back on the road. Oh, by the way, the part was on back order, that old supply chain issue, got to love it! Honestly if it was not on back order, I would have trusted the diagnostics and paid for the part and service, right? The question is would you have too? Now due diligence is very important, especially in my line of work. If I get the service or issue wrong, it can cost me dearly. Well long story short I never had to buy or replace the control module. The car needed to go through a proper drive cycle, and I was told that the technician had done this. So, by taking my time and figuring out the issue, I saved myself $1700. I only ask that if you want my service, then please cross your t's and dot your i's. Great service equals great returns in my book. My only thought is, how many other people have had the wrong diagnosis and paid the cost? More

Exceptional service advisor! ! Brandon was professional, polite, and took very good care of us during our service visit. Thanks!!! ! Brandon was professional, polite, and took very good care of us during our service visit. Thanks!!! More