AutoNation Honda Chandler - Service Center

I’ve been a customer here for a long time, usually great service however, i took my car in to get checked out for wheel vibration. I was told the issue was because my tires were “bad” however my service adv service however, i took my car in to get checked out for wheel vibration. I was told the issue was because my tires were “bad” however my service advisor didnt tell how “bad” and told me i needed to resurface my BRAND NEW rotors because they had warped and i replaced my brake pads as well. It wasnt until my mom call the advisor that i found out my “bad” tires were actually separating internally. This is a hazard. Not coming back for service here. At least not to lucas. The manager never called me back either. More

I had an appointment at 1:10. They didn't look at my car until after 2:00. One person came out, asked me what I was there for, etc., then said she was sorry, but she couldn't help They didn't look at my car until after 2:00. One person came out, asked me what I was there for, etc., then said she was sorry, but she couldn't help me. I was assigned to Dylan and they get commission so I would have to wait for him. The next person came out and said he was helping me because Dylan was busy. He was not a friendly or helpful person at all, actually a little "snippy." Finally, Dylan came in to help me. He went to check on where my car was. He was extremely kind and professional. I wasn't happy with the fact that I had an appointment, and they waited an hour to even look at my car. I rated quality of work and price average because I don't know if what they did will still be fine in a week. It was under warranty so that is why I rated the price average. I rated friendliness average because Dylan was friendly and the other two, not so much, especially the second person. Also, I received way too many texts and emails to remind me of my appointment. I had to put Dylan's name in the section below asking for who I worked with when I was there. Please keep in mind, if it had been just him, my rating would have been much higher. More

Lucas has been outstanding and I highly recommend that others request him for your services. others request him for your services. More

They are always on time helping you and they’re staff are knowledgeable about my car knowledgeable about my car More

The place is clean and the staff is very helpful. Service Manager explained the procedure to me Service Manager explained the procedure to me More

Michael Culbertson was great keep me informed on my vehicle. Im glad he is there vehicle. Im glad he is there More

Henry did a great job as my service writer. He kept me informed the whole time I was there. He's a keeper!! He kept me informed the whole time I was there. He's a keeper!! More

Michael C communicated with us promptly every step of the way. He made our experience quick and easy. way. He made our experience quick and easy. More

Lucas is a great service advisor; made it easy to keep my Honda in top shape. Honda in top shape. More

Their service Writer Henry and the Techs in the express lane were extremely friendly,attentive and professional. That was my second experience with Auto Nation Honda in Gilbert. I will continue to do busin lane were extremely friendly,attentive and professional. That was my second experience with Auto Nation Honda in Gilbert. I will continue to do business with them! Thanks again! More