AutoNation Honda Chandler - Service Center
Chandler, AZ
3,081 Reviews of AutoNation Honda Chandler - Service Center
Had another excellent experience. The staff as usual greeted me in a timely manner and got me connected to my service advisor. The process was seem less and the updates we provided in The staff as usual greeted me in a timely manner and got me connected to my service advisor. The process was seem less and the updates we provided in a timely manner as well. More
Lucas Nesler went above and beyond to assist me as a “walk in” with a dead and leaking battery although he was swamped with appointments he needed to check in. It was greatly appreciated! “walk in” with a dead and leaking battery although he was swamped with appointments he needed to check in. It was greatly appreciated! More
I bought my car brand new from this dealership in 2012 and have took it here for every service never anywhere else and I have spent a great deal of money here on my car, I have always been treated well un and have took it here for every service never anywhere else and I have spent a great deal of money here on my car, I have always been treated well until this last visit. I don’t know if the service advisor was having a bad day or what but he was very rude and short with me and I was told it would take 1 hour maybe a little longer to get a diagnosis on my car after sitting in the waiting area for 3 hours I finally went to find out what was going on and he proceeded to tell me rudely that he had called me twice and I said well my phone was on silent and he put his hands up in the air and gave me a look like well it’s your own fault then and I said I have never had anyone else do this before they have always came out and talked to me so I didn’t understand that at all I had told him I would be waiting that I was not leaving not to mention I seen him come out and talk to another client about her car so I don’t know what his problem was with me but it was very poor service and then after 3 hours of waiting and having to pay $151.99 for them to do nothing but diagnose the problem and then to get told they don’t have the part and don’t even know when they would be able to get it because no one has it and then to find out it’s going to cost almost $2,200. If I had to deal with that service advisor again I would never go back to that dealership again. If I could rate 0 stars that would be my rating for this service appointment. More
Mike was very professional, kind and answered all my questions and made my service experience a great one. He was very prompt with his responses as well. questions and made my service experience a great one. He was very prompt with his responses as well. More