AutoNation Honda Chandler - Service Center

I had an appointment this morning at 8:40 for an oil change. I arrived at 8:30 and was told it would be 2-2 1/2 hrs. How is that possible for an oil change. I decided to have the shuttle take me back change. I arrived at 8:30 and was told it would be 2-2 1/2 hrs. How is that possible for an oil change. I decided to have the shuttle take me back home but at 9:45 a m I was still waiting for the shuttle. I decided at that time, I might as well stay at the shop as my car would be done in an hour or so. At 11 a m I was told there were still three cars ahead of me. I had another appointment at noon that I could not miss. I was assured I would be out in time. At 11:53 my car was finished. Over three hours of waiting for a simple oil change when I had an appointment is completely unacceptable. I was told they normally have eight technicians doing oil changes, but they're down to only three technicians. Wouldn't it be common sense to adjust the schedule accordingly, I left a message when I got home for the service drive manager and have not received a return call. I love my honda but the service department needs major improvements in time management. More

Great service and my advisor Reginald Smith is really professional and took time to explain everything. professional and took time to explain everything. More

Great service and my service advisor Michael Culbertson is really professional, knowledgeable and friendly. Thank you. is really professional, knowledgeable and friendly. Thank you. More

Provides good service. The advisor is really patient explaining the details, and the shuttle service is wonderful The advisor is really patient explaining the details, and the shuttle service is wonderful More

Waited 4 hours for an oil change even though I had an appointment. This is not the first time I have had to wait 4/5 hours for service each time with an appointment. appointment. This is not the first time I have had to wait 4/5 hours for service each time with an appointment. More

Scott was very helpful and quick to take care of my service. He answered questions I had before the service and explained everything clearly after the service. Thank you service. He answered questions I had before the service and explained everything clearly after the service. Thank you More

Scott was knowledgeable and professional. An asset to your company and polite. Keep him in your company An asset to your company and polite. Keep him in your company More

Always have excellent service… David The service advisor is awesome and has excellent Customer service. Thank you Honda chandler.. is awesome and has excellent Customer service. Thank you Honda chandler.. More

Scott Fort, our service rep, was simply Awesome! Ask for Scott if you need your car serviced! Ask for Scott if you need your car serviced! More

This more of 5 star review for my Service Advisor Tom Hathaway! Whatever Autonation Honda is paying him is NOT ENOUGH! He is extremely professional but friendly, courteous and personable! He was very pat Hathaway! Whatever Autonation Honda is paying him is NOT ENOUGH! He is extremely professional but friendly, courteous and personable! He was very patient when explaining all the items that needed repair, what was urgent and what could wait for the next visit! More