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AutoNation Honda Chandler - Service Center
Chandler, AZ
3,066 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,066 Reviews of AutoNation Honda Chandler - Service Center
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July 23, 2021
Always ready to help. Great work when needed. The personel is friendly & knows their job. I even run into the person that sold me this car. I told him I will be back for a new lease in 11 months. personel is friendly & knows their job. I even run into the person that sold me this car. I told him I will be back for a new lease in 11 months. More
by andrewsrl
Employees Worked With
Joe K.
July 23, 2021
Thank You to Joe Kriezk for your outstanding customer service. I have used your Dealership since I purchased my Honda in 2012. Have always had outstanding service from your Dealership. service. I have used your Dealership since I purchased my Honda in 2012. Have always had outstanding service from your Dealership. More
by mpeyer714
Employees Worked With
Joe Keiezk
July 22, 2021
Service agent listened and took care of my vehicle. Everything was on time and got a complimentary car wash. Was able to use the coupon from Honda. Best service ever. Everything was on time and got a complimentary car wash. Was able to use the coupon from Honda. Best service ever. More
by rykram
Employees Worked With
didn't see his name or picture
July 22, 2021
The cost of a simple oil change is ridiculous, I've been going here for years and had no idea that it was so pricey, it was disappointing. I wont ever go back! going here for years and had no idea that it was so pricey, it was disappointing. I wont ever go back! More
by pdeal
Employees Worked With
Kyle
June 16, 2021
Thank you Toby Archuleta for the great service. You more than met my expectations and helped me obtain a refund on a $170 tire replacement that was covered by my warranty while I was out of town. than met my expectations and helped me obtain a refund on a $170 tire replacement that was covered by my warranty while I was out of town. More
by cwmjgrow
Employees Worked With
Dusty
February 19, 2021
My wife had a horrible service experience at AUTO NATION HONDA!! One might say the actions by the "service advisor " were close to misogynistic. She brought in her car with only 6791 miles told him she n HONDA!! One might say the actions by the "service advisor " were close to misogynistic. She brought in her car with only 6791 miles told him she needed Lube, Oil, Filter, Inspection, and tire rotation per the " Maintenance Minder" on the Honda. Did you catch that? The computer in the car directs the service people what service should be performed. My wife was told all those services would be performed including the tire rotation. She spent an hour at the dealership with an appointment. When the "Service Advisor" had her sign out the paper work he covered and held his and on the paperwork that showed rotation had not been done. WTH? You always rotate when you do an oil change right? So I called the service department 2 days later when I discovered this, the service advisor I spoke with concurred with me tires should be rotated. My wife called the original guy back and he said they did not need rotating cause the front had more tread than the rear. xxx? The paperwork says they are equal 8/32 and how is it possible that an Real Time AWD car with almost 7000 miles has more tread on the front tires than the rear, When the front tires propel the car for the most part. I say xx!! He saw a woman and took advantage of her. So now even though I have purchased the "HondaCare" maintenance plan for my wife I have to do the rotation in my driveway or spend more time at the dealer having the job done right as the Freakin Computer in the car directed them to do! Guess who didn't give "EXCELLENT SERVICE" ? Guess who didn't "MEET OUR EXPECTATIONS" ? Guess Who will get a FAIL on their personal report card? Joe Krizek that is who! This is from Bridgestone the manufacturer of the tire. Even if your car is properly aligned, tires still need to be rotated for optimal wear performance. Rotation counteracts the uneven wear characteristics of each wheel position on the vehicle. How often should you do it? To maximize tire tread life, follow the recommended rotation schedule in your vehicle owner’s manual. If there is not a recommendation from the vehicle manufacturer, then rotate your tires every 5,000 to 7,000 miles by taking your car to a trusted tire dealer or automotive service center. This is from page 597 of her owners manual -Tire Rotation Rotating tires according to the maintenance messages on the driver information interface helps to distribute wear more evenly and increase tire life. So Let's review... 1.) Common sense says rotate the tires every oil change 2.) The tire manufacturer say rotate the tires every oil change or 5000- 7000 mile 3.) The Honda Manual says do it according to maintenance minder in car 4.) The maintenance Minder said "Tire rotation" 5.) Another service advisor at same dealer said rotate tires every 6-7,000 miles But Joe said No FAIL! More
by pgguenther
Employees Worked With
Joe Krizek
January 04, 2021
Awful. I come here as it’s the closest to me and I have a warranty. I do all my service here. I dread every appointment. Today I have a 7:00 am appointment for service. I got here about 10 to 7:00. It’s 7:38 warranty. I do all my service here. I dread every appointment. Today I have a 7:00 am appointment for service. I got here about 10 to 7:00. It’s 7:38 and I’m still sitting in my car waiting on an advisor. You make an appointment - it’s not good. You show up at the express service without an appointment- it’s not good. I don’t know what’s wrong with these people... I assume they’re not good to their employees cause everyone leaves... More
by Monika
Employees Worked With
Not sure who I’ll get today...
September 13, 2019
Worst experience ever with Service Advisor Brandon I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service ad I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service advisor wasn't very pleasant to deal with over the phone. I had my vehicle towed to their dealership due to something draining my battery on June 17th. I was told my AC Clutch Relay needed to be replaced in which I ended up paying about $450 to have them fix. Originally they quoted me $675 but since my "warranty expired" just days before this happened he offered to help me out with a discount... 3 months later the same problems occurs and so I have it towed there again!! (towed there Sept 9th at around noon.) I get a call from Brandon asking "what's wrong with the vehicle?" I tell him the issue and that I had brought it in before for the same problem. He immediately tells me that it's the alternator and that he has no clue why they worked on my AC Clutch Relay in the first place. He calls me back at the end of his work day only to tell me that they couldn't run a diagnostic because my battery was failing and that I'd need a new one... Oh and also they wouldn't be able to start doing the diagnostic until the next day... However, he did offer a complimentary vehicle for my wife to drive while the van was being fixed but it's kinda hard when she's the only one at home with 4 kids and I'm out of town for work. We've got no family to help drive her there either. Well, we agreed to buy a new battery to run the diagnostic and of course they say alternator is bad... Total cost for new battery and alternator came out to $990 plus the $450 I spent on the "AC Clutch Relay that needed to be replaced" 3 months ago. Brandon offered to have the vehicle delivered since "they don't come out as far as where I live" but at the end of the day... He lied. Not only did he lie about that but he also lied about not having any shuttle service in the area that I lived in because I've had a shuttle driver drop me off home several times when I was getting my oil changed there. Most likely they lied to me about the "AC Relay clutch" as well... I think this shop needs to be investigated or atleast this Brandon guy. I truly feel like I got bamboozled. I'm going to do my best to report this business for all their fraudulent activities and I hope karma hits them where it don't shine! What ever you do don't deal with a guy named Brandon with an east coast accent! He will rip you off like no other!! More
by Jason.Thai
Employees Worked With
Tony, Brandon
April 22, 2019
Very poor service and diagnosis My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem. More
by sanam
Employees Worked With
Tobi, Robert Adams
