AutoNation Honda Chandler - Service Center

Fabulous Service Experience - Thanks Rick! Brought my 2005 Honda Accord Hybrid in for routine service and a "funny noise". Rick did a great job of letting me know what needed to be done and to Brought my 2005 Honda Accord Hybrid in for routine service and a "funny noise". Rick did a great job of letting me know what needed to be done and told me that the "funny noise" problem turned out to be a fallen inner fender cover rubbing against the wheel. Love the fact that they could have told me I had a broken axle and charged me $$$$ when it was a .50 repair! Car drives like new and I look forward to my next scheduled service . Great job Rick! More

Thanks to Rick Reiling Service Advisor The LOF took a little longer then normal so Rick gave me a break on the price. He went and brought up our CR-V and explained because it took a little The LOF took a little longer then normal so Rick gave me a break on the price. He went and brought up our CR-V and explained because it took a little longer he would make it right with me on the price. Which he did. Rick made it a pleasure to be at the dealership and was a true professional. I will be back. More

Service for emmissions and VSA lights Rick made our first experience with a new Honda Service Department after just moving from California the absolute best. His customer service is excel Rick made our first experience with a new Honda Service Department after just moving from California the absolute best. His customer service is excellent and his knowledge of our Accord impressive. We did not know what to expect and Rick made us feel comfortable from the moment he introduced himself to us. Rick will be our Honda service agent for the duration of our residence in Arizona. More

WHAT HAPPENED TO CUSTOMER APPRECIATION??? I'm extremely put off....I just spent $1800, plus at your svc center and received a printout saying I need a list of repairs .....including a light bu I'm extremely put off....I just spent $1800, plus at your svc center and received a printout saying I need a list of repairs .....including a light bulb, windshield wipers and dire need of an oil change. Whatever happened to customer appreciation and either changed the oil, replaced a crummy light bulb or even windshield wipers. Even the vac job on my car was second rate. I will take my business elsewhere. More

I have worked with Wayne several times. He is very knowledgable, kind and works very hard to help in any way he can. I would highly recommend him as a service advisor. knowledgable, kind and works very hard to help in any way he can. I would highly recommend him as a service advisor. More

My wife came in on 8/12 for a routine maintenance for a 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be a problem. She assured that it would not. The service advisor said that it would take 45 min to check the brake system. The routine maintenance should take only an hour and 15 minutes. After 1 and 1/2 hour, my wife went to look for the service advisor to see what was going on with the car. I was informed that they were still looking at the brakes and were almost finished. She told me she would get back to me in 15 minutes. She came back in 15 minutes and said that brake pads were OK, but they did not finish checking the master cylinder. However, they checked into other parts of the car. She said that the power steering pump was leaking. The rear shocks were leaking. An outer belt was cracked and needed to be replaced. She claimed that this would take several thousand to fix. All I asked for was to have the brakes checked. After 2.5 hrs later after I initially checked in, she said that they would finally be able to get around to the routine maintenance matter that I asked them to do in the first place. She told me it would take an hour and a half longer, even after I have waited several hours already to get the routine maintenance checked. After 4 hours of waiting, I went looking for the car and the advisor. Finally, I got hold of her. She angrily told me that I was not waiting in the assigned area(I did not know there was one) for people getting servicing on their vehicle. Apparently, I was waiting in the sales lobby area and I was not supposed to do that. She told me that they finished the routine maintenance but they were not able to finish checking the brake system after 4 hours of waiting. We have used San Tan Honda for our servicing needs for many years, and we were very disappointed by our most recent experience at Autonation Honda. We will definitely shop around when we need to get the vehicle serviced in the future. More

We are new to the area and was pleasantly surprised by the dealership and employees.What an amazing place!!! We had a "recall" notice for our Ridgeline so we came to you. Everyone we came into contact wit the dealership and employees.What an amazing place!!! We had a "recall" notice for our Ridgeline so we came to you. Everyone we came into contact with was very curtious and helpful. Mike was amazing!!! He made us feel very comfortable at the beginning and he discussed the issue that we were there for and was very gracious and understanding to all the questions we put him through, (poor guy), but he answered all questions and told us of potential issues we could encounter should they not be addressed. He was very thourough and explained every detail to us so we could understand what he wa saying. We will deffinately reccomed HIM and the Dealership to others. The next time we come back there we will request Mike. Thank you, Ron and Ethel Adams More

Brought Honda Civic Hybrid in for normal maintenance that included 27 point vehicle inspection. Jeff Gaeta was my service provider. I never received the written results of the 27 point vehicle inspection t included 27 point vehicle inspection. Jeff Gaeta was my service provider. I never received the written results of the 27 point vehicle inspection that I was accustomed to receiving. When I asked for it, Jeff had heartedly replied, "everything checked out." When I asked for a copy of the inspection report, he seemed surprised and stated he would have to print one out. After waiting for over 10 minutes, I left without a copy of the inspection report. Jeff did not provide good customer service during my visit. More

Brought my car in on Sat 11-17-12 to have the windows re-tinted. When I picked up the car that afternoon I noticed the back seat was completely filty with tint material, the back seat and trunk was soak re-tinted. When I picked up the car that afternoon I noticed the back seat was completely filty with tint material, the back seat and trunk was soak and wet with chemical used to removed original tint. Since I was leaving town the next morning for a week there was no time to address the issues with the service advisor. Called Nick on Monday 11-26-12 and talked to him about the problems. I also informed him that the new tint is already blurry. Not sure if this is caused from the windows not cleaned properly prior to putting on new tint or the new tint it self is bad. I addressed that because the trunk and back seat were soaked and wet I hope none of the chemial / water got on the back speakers / sub. Nick suggested that I called the manager Jerry to inform him what had happened. I called for Jerry but he wasn't available so I left a message for him to call me back. As of today 11-29-12, 4 days afer I left the message I have not receive any phone call from Jerry or anyone for that matter. I had purchased 2 cars from your dealership and had great success with the sales / internet dept. I was planning on purchasing the 2013 Accord in the next few months, but this experience deffinately steer me away from this dealership. I'm very dissapointed with the lack of customer service and care. More

I came in for an oil change and a free brake cleaning to start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had th start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had the blower motor resistor defective and the HVAC A/C blower motor dead. I then got a quote of $508 however the fees for the diagnostic would apply against the repair, roughly $388. I declined the job for now as I couldn’t afford this expense and started to shop online for the parts. As I wasn't sure if both parts were completely dead, I started to change the resistor first. As soon as I changed it, the AC was working again. I was surprised as the report stated that both needed to be changed. I was puzzled. As I already got a new blower, I decided to go ahead and switched it. Another 20 min and voila, my AC was working as good as new for less than $100 total. I was a bit bummed thinking that the tech never tested the blower and because the resistor was dead he assumed the blower might also be dead? That was my thought at this very moment. I felt very bad about this situation as San Tan Honda has always been good and convenient to me. As I needed more explanations on this situation, I contacted San Tan Honda. After a few days, Jared got back to me. During the call, Jared explained to me that both, the resistor and the blower were in fact properly tested and acknowledged that the blower was indeed working but the report didn't show it this way. In fact, as both parts are linked together, Jared said that it is common practice to change both at the same time as it is pretty much the same job, hence if one of the two parts fail, it is recommended to change them both. Also, the system seems to work this way. I was also told that other parts of the car like the timing belt and the water pump are changed at the same time even though the pump is not leaking, which I believe is true. It seems like this situation occurred due to a lack of communication from the get go between San Tan and myself and it could have been avoided if I was told clearly what really is going on and what my options were. Nonetheless, I really appreciated Jared calling me back and took the time to explain to me what everything was all about and make things right. I just wish it could have been communicated upfront rather than having to go to some hoops to find answers but I hope this review will help to improve the process and the communication toward customers. More