AutoNation Honda Chandler - Service Center

The Express Service is anything but EXPRESS. After 2 hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertis hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertising says you don't need an appointment but if you don't have one you will be waiting all day for a simple oil change. It appears they give full attention to anyone that made an appointment with any "drop-ins" pushed back on the list until all vehilces with appointments are serviced first; no matter what time your vehicle was broght in. If they are going to advertise that you don't need an appointment, then they should have service techs for those with appointments and another for non-appointments. More

Had a terrible experience with the cashier - rude and condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! More

Darien is the only reason I would come back to this dealership for service. He provides excellent customer service and is always friendly and professional. dealership for service. He provides excellent customer service and is always friendly and professional. More

We're Canadian Snowbirds who reside in Arizona 4 to 5 months per year. My vehicle is a 2011 Honda Pilot and back home my wife's car is a 2010 Honda CRV. We couldn't ask for better vehicles. My Pilot deve months per year. My vehicle is a 2011 Honda Pilot and back home my wife's car is a 2010 Honda CRV. We couldn't ask for better vehicles. My Pilot developed a noise which I felt was either a wheel bearing or tire noise. I asked to see Rick as I wasn't sure if there was special procedures for your dealership to service a Canadian vehicle (warranty etc.) Another Honda dealership in Phoenix told me in so many words that they did not welcome Canadians as they have to wait long periods of time for Honda to pay them for warranty work. Really a nice welcome and I left promply. I met Rick and he welcomed me to SanTan in the most courtious and professional manner I have ever experienced in any automobile dealership. He introduced me to Darien and once again I received a very warm welcome. It didn't stop there! Rick then introduced me to the service tech, Brandon, and again I was treated as though I was the only customer in the building. Brandon came with me on a test drive and within 2 or 3 minutes he identified the noise as a wheel bearing. Within 45 minutes I got my vehicle back with the problem solved! SanTan Honda should be extremely proud to have these gentlemen on staff. You can be assured that I will be back to your dealership each and every year we are in Arizona as well as recommending SanTan Honda every opportunity I get. Thankyou for an experience I will never forget. See you next November! My best regards Doug Thom 6601 E Highway 60 Site # 508 Gold Canyon, Arizona 85118 480-646-1821 Canadian address: P.O. Box 35, Group 1, R.R. 1 Anola, Manitoba Canada R0E 0A0 204-866-3129 More

To be truthful, I've dealt with two excellent Honda dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile" when I come in with what I perceive as a possible problem. I've only done this twice but Jorge always has it checked out thoroughly and when nothing is ever found (of course) I feel safer. I do a lot of driving to Williams and do not want to have to worry about a breakdown on the road - with SanTan Honda's service, I don't. Even with just a normal oil change or maintenance, everything is always explained in detail and the pricing is provided to it's not a surprise at the end. The waiting areas are very comfortable and I get the impression that SanTan Honda is going out of it's way to make customers comfy - that's important if you are going to have somewhat of a wait. Normally,though, the cars are done fairly quickly. I've not dealt with the sales department yet other than to wander through the showroom and drool. A couple of times I've had a question but couldn't find a sales rep to answer it. On one occasion I did talk to a sales person who was standing in the showroom and he was extremely knowledgable and helpful. I will continue to bring my cars to SanTan Honda and will probably buy my next one there as well. More

I took my Honda Odyssey to the Santan Honda Service department for a problem with the transmission. My van had 130,000 miles on it so I was planning on a replacement needed. The service department rev department for a problem with the transmission. My van had 130,000 miles on it so I was planning on a replacement needed. The service department reviewed the van and determined I did need a new transmission and a new power steering pump. (The power steering pump had been previously "fixed" by another dealership). My service agent Mike did a great job of informing me of the issues and even contacted Honda to get part of the service completed under warranty! They replaced the transmission and fixed a number of other items all for the price they originally quoted. I got my van back, all fixed but the following morning the shift was very rough. The catch was it only did it once and only first thing in the morning. I immediately called Mike and let him know. He talked with the service people and called me back the same day. We decided to give it a few days and see it worked itself out. It did not so I took the van back in. They gave me a loaner car to use while they worked on my car. Since the problem only presented itself in the morning it took them a few days to diagnosis the problem. Mike did a great job of staying in touch and letting me know a status. In the end, Honda determined the replaced transmission was defective and replaced it. When I came to pickup my van it was parked upfront, cleaned and ready to go. I have had no issues since it was replaced. The service at SanTan was great. The staff was friendly, organized and prompt. They stayed in contact and did the work for the price stated even when things changed. I will definitely use them again. More

I have always received cordial and prompt replies to my requests for service. I appreciate that every effort is made to fit my schedule. Sam always helps me out with discount coupons for the services that requests for service. I appreciate that every effort is made to fit my schedule. Sam always helps me out with discount coupons for the services that I am having done. More

My experience at Santan Honda parts department was the best. Carl Young, Scott Appelbe, and Monte Yocum provided excellent customer service and exhibit the utmost professionalism. They are very knowledg best. Carl Young, Scott Appelbe, and Monte Yocum provided excellent customer service and exhibit the utmost professionalism. They are very knowledgeable about Honda products and the pricing offers are very competitive. They exceeded all my expectations, and I will definitely shop at Santan Honda again in the future. I highly recommend Santan Honda to anyone. More

I brought my 04 Odyssey in for the timing belt replacement at 98,400 mi. While inspecting & servicing the vehicle the following parts were found in need of replacement. Front brakes, front & sid replacement at 98,400 mi. While inspecting & servicing the vehicle the following parts were found in need of replacement. Front brakes, front & side engine mounts, water pump & coolant, transmission fluid, power steering & com. belts, and belt adjuster. I was notified prior to the additional service work being done. Next year I'll have the spark plugs replaced and then the vehicle should be good for another 100,000 mi. Dustin McBride was very professional in handling this service work. Although the work exceeded what I expected to be done at this time, I'm happy that the worn parts were replaced so I won't have problems on the road. More

I have come in to the dealership many times to get service work done on my car. Nick Smith has always provided excellent service and and preofesionalism. Matter of fact the staff at the San Tan hHond service work done on my car. Nick Smith has always provided excellent service and and preofesionalism. Matter of fact the staff at the San Tan hHonda Dealership is very professional and curtious staff. Thanks Ninos Youkhana Queen Creek AZ. More