AutoNation Honda Chandler - Service Center

Autonation Honda Chandler service is a joke! Autonation Honda Chandler service dept takes the serv out of service!!! From the moment they said "let me get the keys from you" they have slid furthe Autonation Honda Chandler service dept takes the serv out of service!!! From the moment they said "let me get the keys from you" they have slid further and further down the hill. In the 5 weeks they had my CRV I this the service department has only called me once and the body shop hasn't done much more. Joey from the body shop who was my point of contact called to tell me that he was merely just helping the service dept get some info for the insurance company. Yes please, just pass the buck. In the entire time my vehicle was there no work was even done to my CRV, so I took my spare key, walked to the back and grabbed my car. I called the GM after I left to explain my frustration and how I left they had dropped the ball. Did the GM even call me back? No, he had the service manager call me as well as Joey. So my take on the situation is that 2 out of 3 the buck just gets passed from one to the other and still the job doesn't get done! From the reviews I've read Auto nation Honda Chandler is a great place to BUY a vehicle, but then take you vehicle to another place to get serviced. More

Excellent Service! I took my Honda Pilot in to have the key fobs fixed and our service agent Shon helped us get everything back in order fast. Thanks Shon! I took my Honda Pilot in to have the key fobs fixed and our service agent Shon helped us get everything back in order fast. Thanks Shon! More

Excellent service Sean and Adam in the Express Lane were amazing. They replaced my car's battery in record time and under my warranty. I was in and out in 20 minute Sean and Adam in the Express Lane were amazing. They replaced my car's battery in record time and under my warranty. I was in and out in 20 minutes! More

Service Department I brought my 2003 Honda accord in for a starter issue. Jeff Gaeta was my service representative. At first they couldn't figure out the problem, but I brought my 2003 Honda accord in for a starter issue. Jeff Gaeta was my service representative. At first they couldn't figure out the problem, but they stuck with after bringing my car back multiple times. They did not stick it to my wallet by charging me for each additional time I had to return it. I am very please with the service I received and when it comes time to buy another Honda you have won my business. Great Job Guys More

Fabulous Service Experience - Thanks Rick! Brought my 2005 Honda Accord Hybrid in for routine service and a "funny noise". Rick did a great job of letting me know what needed to be done and to Brought my 2005 Honda Accord Hybrid in for routine service and a "funny noise". Rick did a great job of letting me know what needed to be done and told me that the "funny noise" problem turned out to be a fallen inner fender cover rubbing against the wheel. Love the fact that they could have told me I had a broken axle and charged me $$$$ when it was a .50 repair! Car drives like new and I look forward to my next scheduled service . Great job Rick! More

Thanks to Rick Reiling Service Advisor The LOF took a little longer then normal so Rick gave me a break on the price. He went and brought up our CR-V and explained because it took a little The LOF took a little longer then normal so Rick gave me a break on the price. He went and brought up our CR-V and explained because it took a little longer he would make it right with me on the price. Which he did. Rick made it a pleasure to be at the dealership and was a true professional. I will be back. More

Service for emmissions and VSA lights Rick made our first experience with a new Honda Service Department after just moving from California the absolute best. His customer service is excel Rick made our first experience with a new Honda Service Department after just moving from California the absolute best. His customer service is excellent and his knowledge of our Accord impressive. We did not know what to expect and Rick made us feel comfortable from the moment he introduced himself to us. Rick will be our Honda service agent for the duration of our residence in Arizona. More

WHAT HAPPENED TO CUSTOMER APPRECIATION??? I'm extremely put off....I just spent $1800, plus at your svc center and received a printout saying I need a list of repairs .....including a light bu I'm extremely put off....I just spent $1800, plus at your svc center and received a printout saying I need a list of repairs .....including a light bulb, windshield wipers and dire need of an oil change. Whatever happened to customer appreciation and either changed the oil, replaced a crummy light bulb or even windshield wipers. Even the vac job on my car was second rate. I will take my business elsewhere. More

I have worked with Wayne several times. He is very knowledgable, kind and works very hard to help in any way he can. I would highly recommend him as a service advisor. knowledgable, kind and works very hard to help in any way he can. I would highly recommend him as a service advisor. More

My wife came in on 8/12 for a routine maintenance for a 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be a problem. She assured that it would not. The service advisor said that it would take 45 min to check the brake system. The routine maintenance should take only an hour and 15 minutes. After 1 and 1/2 hour, my wife went to look for the service advisor to see what was going on with the car. I was informed that they were still looking at the brakes and were almost finished. She told me she would get back to me in 15 minutes. She came back in 15 minutes and said that brake pads were OK, but they did not finish checking the master cylinder. However, they checked into other parts of the car. She said that the power steering pump was leaking. The rear shocks were leaking. An outer belt was cracked and needed to be replaced. She claimed that this would take several thousand to fix. All I asked for was to have the brakes checked. After 2.5 hrs later after I initially checked in, she said that they would finally be able to get around to the routine maintenance matter that I asked them to do in the first place. She told me it would take an hour and a half longer, even after I have waited several hours already to get the routine maintenance checked. After 4 hours of waiting, I went looking for the car and the advisor. Finally, I got hold of her. She angrily told me that I was not waiting in the assigned area(I did not know there was one) for people getting servicing on their vehicle. Apparently, I was waiting in the sales lobby area and I was not supposed to do that. She told me that they finished the routine maintenance but they were not able to finish checking the brake system after 4 hours of waiting. We have used San Tan Honda for our servicing needs for many years, and we were very disappointed by our most recent experience at Autonation Honda. We will definitely shop around when we need to get the vehicle serviced in the future. More