AutoNation Honda Chandler - Service Center

Every one was great in my visit yesterday and the work done great. So I would like to thank you for great service and your customer service. done great. So I would like to thank you for great service and your customer service. More

Scheduled a service appointment Wednesday, January 4th for Friday January 6th. My honda is a company car and the maintenance is managed and paid by GE Fleet. I gave this information to the scheduler whe for Friday January 6th. My honda is a company car and the maintenance is managed and paid by GE Fleet. I gave this information to the scheduler when I booked appointment and asked if they were an authorized dealer and could perform the work and bill GE. She placed me on hold and told me yes and we booked the appointment. When I arrived, my service advisor asked me why I was there. I gave him my GE Fleet information, he asked that I wait in the customer lounge. He came back about 30 minutes later and said that I would have to give him a credit card for the oil change and maintenance, etc. He said he called GE Fleet, and his company would have to wait for payment via a check from GE, he said his company could not await the payment. I asked him why I was not told this when I booked the appointment and he shrugged his shoulders. There was no survey attached to complete with my statement of work. SanTan did perform a fluid check and washed my car. Unfortunately, I did not book an appointment for a car wash. I feel that since I explained the fleet issue to the person responsible for booking the appointment it should have been looked into a bit further and I should have been given the option of booking or not booking the appointment. I felt I received extremely poor customer service. More

I have been reluctant to get repairs done at dealerships ever since my Nissan 30K service totaled up to almost $1000. From the point on, I always deemed dealerships to be overpriced. I now have an older H ever since my Nissan 30K service totaled up to almost $1000. From the point on, I always deemed dealerships to be overpriced. I now have an older Honda Accord (have owned Honda since 2000) that I am trying to baby since it is now approaching 177K miles. I have found that the dealership estimates either beat or are close enough that I decided to give dealership service a second chance. I had a one time visit with Superstition Springs Honda and had multiple issues with their customer service and repair quality. My complaint was addressed and I had San Tan Honda take over my car service from there. I have been pleased with their customer service (both over the phone and in person), service quality and prices. I have taken my car to see them a few times in the past 1.5 years. They have multiple options for their clients while they wait for the service repair such as a rental car for the day, a computer internet lounge and very comfortable chairs to relax on while you wait. I am very pleased with the service reps giving me advise on which service to do next as the list for my 2001 is quite long. They are very honest in letting me know which repairs need to be done now for safety reasons, which one to do next and which ones can wait. They are great at trying to squeeze you into a same day appointment. Thanks San Tan!! More

I had a great experience. My wait was not long and Mike had everything taken care of and more. Thank you for the great quality of service. We will be coming back for our service needs. had everything taken care of and more. Thank you for the great quality of service. We will be coming back for our service needs. More

Went to Service dept today (sat 12/10) and Mike C, told me at 12 noon that i could not get service without an appointment, never even checked to see if bay was available.... i decided to go to Tempe Honda. me at 12 noon that i could not get service without an appointment, never even checked to see if bay was available.... i decided to go to Tempe Honda... on the drive there, being curious I called San Tan service and talked to Chad, he told me he thought he could get me in, I said I needed to know if i can get rear pads on, not maybe... then said he could get them done.... I continued to Tempe and called they said come on in and will get pads on no trouble.... got there and was out in 1-1/2 hour... awesome work at Tempe and Mike C awful customer service and for that i will NVER return to San Tan Honda for any of my Hondas and will promise none of my friends will get service there as well.... HORRIBLE, san tan....... Tempe Honda AWESOME service!!!!! San Tan has since contacted me and explained situation, and has offered to maintain a good service record with me, which in the past was a very good service group... thank you San Tan and will visit again. Everyone should get a second chance More

I tried to purchase a Honda at the dealership. The used car salesman was rude when attemtping to negotaite with him. He said "we need to make a buck too" implying that he was not making enough on the deal car salesman was rude when attemtping to negotaite with him. He said "we need to make a buck too" implying that he was not making enough on the deal when it was already revealed prior to him what the dealership actually paid for the vehicle and how long it was on the dealer lot. I went to a Honda dealer in Scottsdale and purchased the same Honda and had a pleasant, efficient experience. Unfortunately, because I live so close to San Tan Honda, it was the easiest place to get the vehicle serviced. Most services were a hassle. The worst part of my experience though has to be in teh last year after I have already sold my Honda. I have received no less than 10 calls from the dealership asking if I would come by and trade my Honda or have service done on my Honda. Each time, I have told the 5+ salespersons, the 1 sales manager, and the 4+ service personnel that I have sold my Honda and to please put it in their system to not call me anymore. On 12/8/11 at approximately 3:35 p.m., I received another call from someone in service. They said I was due for a service. I asked them if they had a compuer system that was connected to all department. She said yes. I asked if there were any notes. She said yes, but she said that even though the dealership policy is for calls to get noted, not everyone followed the policy. She then looked at the case notes and indicated that none of the prior 10+ people had noted that I had called and to take me out of their system. My recommendation: avoid every department. The dealership needs a management consultant to review policies, procedures and personnel and perform a major overhaul. Anyone may feel free to call me. Matthew S. Schultz, Esq. Law Offices of Matthew S. SChultz 1834 E. Baseline Road, Suite 203 Tempe, AZ 85283 480-730-5400 Educational background: BA, BS (finance), MBA, JD, Master of Laws (taxation) More

I was not able to be with my wife when vehicle was taken in for service. But she was so greatful for the for the help she received from your Express Service Advisor, Steve Cyman. He made her really comforta in for service. But she was so greatful for the for the help she received from your Express Service Advisor, Steve Cyman. He made her really comfortable with his manner and friendliness. Her reaction was, everything was A1 with him. She made sure to tell me, if there was any kind of review coming by telephone or email, I was to make sure I said "The whole experience was great." I want to say thank you. More

We have an 8 year old Honda Odyssey with 90,000 miles. We knew it was time for a transmission flush and called around to several places to get an estimate. Not only did Santan Honda have the most competi We knew it was time for a transmission flush and called around to several places to get an estimate. Not only did Santan Honda have the most competitive price, they also used ONLY genuine Honda parts. Our vehicle was done earlier than expected and the entire experience was pleasant. I do want to thank them for their patience as both my husband and I had been ill and had to reschedule this appointment twice. They were very professional and understanding which we really appreciated. Everyone in this dealership was courteous and demonstrated great customer service. More

I took in a used car (from private seller) to get an inspection prior to purchasing. I spoke to Miranda because she was the first person I saw. She couldn't have been more helpful! Even though I walked inspection prior to purchasing. I spoke to Miranda because she was the first person I saw. She couldn't have been more helpful! Even though I walked in on a Saturday with no appointment she squeezed me in. Only an hour later she called me and told me the car ready and that she had some bad news. Turns out the car had some major transmission issues. Thanks to Miranda, I saved THOUSANDS of dollars! Once I do purchase the Honda I'm looking for, I will be taking it back there for service. More

The service and personnel were excellent. My only complaint is the cost - other dealerships I have dealt with charge much less for the oil change service and inspections. I come to San Tan Honda bec complaint is the cost - other dealerships I have dealt with charge much less for the oil change service and inspections. I come to San Tan Honda because they are only 20 minutes from my home while original dealer is an hour away and what I spend in gas and time going there equates to about what I am paying at San Tan. It's a trade off I'm not real happy with but.............. I gave the quality of work a "good" rating rather than great because I've not yet had to have anything major repaired on either of my Honda vehicles. They did point out I needed new tires on the CR-V (after only 27000 miles!) and provided me with a printout for new ones. I compared your pricing to Sears auto, Goodyear and Big O and found a much better deal at Big O. But, I appreciated the fact that your technicians let me know that the tires needed replacing. (the original tires were Bridgestone put on when the car was built - I did not buy more of the same.) I will probably continue to bring my cars to San Tan Honda. More