AutoNation Honda Chandler - Service Center

I took my 04 Honda Acccord in for service and Josh Tucker was my service technician. It was late on a Saturday and I was not expecting to have it completed until the following week. I was having transmissi was my service technician. It was late on a Saturday and I was not expecting to have it completed until the following week. I was having transmission issues and Josh recommended the service to trouble shoot it and to ensure it was nothing major. Unfortunately after the fluid was flushed the tranny kept having issues and it needed to be rebuilt. Josh worked with me to obtain the lowest estimate possible by taking time to work with his parts and service manager to reduce the costs as much as possible. Josh promised a deadline for the car to be completed and continually kept in touch with me to provide updates. After I paid the large invoice, Josh kept working with the warranty administrators and he was able to identify a large part of the work that could be covered under a warranty bulletin. His customer service was always evident and Josh went out of his way to make sure he had a satisfied customer. Thanks to Josh Tucker and thanks to San Tan Honda, my 04 Accord is again running like new. I will for sure keep San Tan Honda in mind when I decide to upgrade my 06 Odyssey. This experience has further convinced myself and my wife to consider staying within the Honda family for our next vehicle purchase. Regards, Martin Aguirre 480-980-4363 More

Nice to do business with a courteous and thorough service representative. You have a comfortable lounge with nice refreshments. The service and repairs were timely as promised. Mike Culbertson also brought t representative. You have a comfortable lounge with nice refreshments. The service and repairs were timely as promised. Mike Culbertson also brought to my attention, for the first time, the car wash option for interior cleaning at a minimal cost. Nice! Thanks! More

I have purchased three of my new Honda vehicles from this dealership because they do not play games, employ gimmicks, or waste my time. In every case they give me the best price after my trade in. I have pur dealership because they do not play games, employ gimmicks, or waste my time. In every case they give me the best price after my trade in. I have purchased Honda vehicles at two other dealerships prior to my dealings with SanTan where this was not the case. Regarding service, I am always treated as a valued customer, never have to wait for a service advisor due to the way they have the service area set, and they have the BEST waiting rooms of any dealership I have been in. They wash my car for free with any service, no matter how small and have a "pit stop" lane where they check the tires, fluids and battery anytime I want. More

They have always been professional, informative, and honest. I get all my maintenance done there because they use OEM parts. In the past, I have gotten my breaks done at other places to realize that i honest. I get all my maintenance done there because they use OEM parts. In the past, I have gotten my breaks done at other places to realize that issues arise in the rotors due to using hard aftermarket break pads. This is why I only go to San Tan Honda! More

My Wife brought her 2006 Accord in for an oil change. In the process, the Service tech. left the key in the "on" position, with the car sitting for 2 hours, thus draining the battery. THen, the Service tech the process, the Service tech. left the key in the "on" position, with the car sitting for 2 hours, thus draining the battery. THen, the Service tech tried to sell my Wife a new battery claiming the one in the car was defective, though it was only a few months old. The battery was tested at another location and found to be in good shape. Update 11-11-2010: After talking with the Service manager of the delaership, who is very apologetic, I was informed changes in procedure have been made assuring this wont happen again. My Wife and I have discussed this, and have decided to continue dealing with them for service. More

Just recently moved from CA to AZ and this was my first time at SanTan Honda. My service advisor, Jorge Bejarano, was very professional, courteous, and proactive. My first impression of the service depar time at SanTan Honda. My service advisor, Jorge Bejarano, was very professional, courteous, and proactive. My first impression of the service department is very positive. Great job Jorge and I'll be calling you whenever I require assistance with my Accord. More

I bought my car from Honda of Mesa, which morphed into San Tan Honda. I have owned 5 Hondas. Up until the last couple of visits, I have been very happy with the service. The waiting area is comfortable San Tan Honda. I have owned 5 Hondas. Up until the last couple of visits, I have been very happy with the service. The waiting area is comfortable, and they'll drive you home and back, or wherever. However, the last few visits seem to be an oil change and, oh by the way, you need this and that done. Next time, oil change, and you need these three other things done. And the prices quoted are not competitive. I feel the dealership is resting on its laurels and wants to make more money out of me with service, rather than have my continuing loyalty. I know from personal experience that Hondas go a long time without major service needs, so I'm quite frustrated with San Tan's gambit. I'm starting to look and ask around for an independent shop, since, for instance, paying $400 for a simple brake job is excessive, especially in these economic times. Nice people, good work, but tread carefully when making decisions. More

Steve was very professional in handling me and my car today he rally went out of his way to make sure all of my concerns and needs were taken care of. I will definatly recomend santan honda to all of my today he rally went out of his way to make sure all of my concerns and needs were taken care of. I will definatly recomend santan honda to all of my friends and family, thanks santan honda!!!!!!!!! More

As a customer,I value the caring and the friendly interaction with staff. When my vehicle is serviced, I do feel a sense of confidence and security in the quality of work performed.I have been most s interaction with staff. When my vehicle is serviced, I do feel a sense of confidence and security in the quality of work performed.I have been most satisified with SanTan Honda will continue to have my vehicle(s)serviced there. More

I recently had to make an appointment with SanTan Honda Superstore for an unexpected repair. The part that was needed for the repair was "special order" and would take 3-5 business days to arrive. My servi Superstore for an unexpected repair. The part that was needed for the repair was "special order" and would take 3-5 business days to arrive. My service consultant, Tad, kept me looped in and was immediately in touch to make the appointment upon the part's arrival. I was told that due to the fact my appointment was on a Saturday, I needed to plan on my car being at the dealership all day. Based on the several day's "head's up",I was able to plan accordingly. Tad also provided me not only an estimate of what the parts would cost, but provided me an estimate that included taxes and labor. Again, though an estimate, this allowed me to prepare my finances. The check-in process was easy and despite the early hour, the consultants were friendly and all ready to start their day. While the estimate that I signed-off on at the drop-off was lower than the original estimate, I took that to me that it was a lucky day. My car was ready within a couple of hours, clearly faster than anticipated. When going over the final bill, I realized that it was quite a bit higher than the original estimate and what I had signed off in the morning. Now, at other places I have experienced what seems to be a typical, "sorry, but that's the cost". Dustin, who was my service consultant for my appointment, took several minutes to go over the invoice and review the costs. Due to the fact that the estimate in the morning had in fact been incorrect, Dustin went ahead and adjusted the invoice for me, all the time apologizing profusely. The personal approach that he took with reviewing my invoice and the kindness with which I was treated is yet another example of a long list of examples of the level of customer service and professionalism at this dealership. More