AutoNation Honda Chandler - Service Center

I just took my Pilot in for a Power Steering pump issue that had been an ongoing ordeal. Although the Honda Manufacturer had already replaced it twice within a one year span, it was going out for the 3rd t that had been an ongoing ordeal. Although the Honda Manufacturer had already replaced it twice within a one year span, it was going out for the 3rd time. Jered went to bat to the Manufacturer many times to make the situation right. After multiple phone calls to many different entities (on the National level), trying to figure out the reason for the failing pump, he was able to include the GM of San Tan, and was able to fix my vehicle, fully and correctly at no charge to me. He was personally test driving my vehicle WITH me, was in close contact with me, and worked well past his working hours to make sure I was being taken care of. He was by far the best representative I have ever dealt with first hand, and I can guarantee that I WILL be taking my vehicle there for the continued maintenance. The GM Monty Yocum, was very friendly and involved in my case as well to make sure I was satisfied. Thank you San Tan Honda for upholding your reputation of costumer service and satisfaction. I never thought working with a dealership would be such a pleasure. Keep up the good work!! More

I have had multiple problems with my car in the last several months. Jorge has gone above and beyond any customer service I have ever had. We have had to have our car towed to the dealer twice. The fi several months. Jorge has gone above and beyond any customer service I have ever had. We have had to have our car towed to the dealer twice. The first time Jorge waited after hours for us and the second, he had the shuttle service which was done for the day come and pick us up. We have four small children and they didn't want us to have to sit out in the Arizona heat. Jorge is very honest and always looking out for our best interests. He has always given us the best rates, which has been extremely helpful with the amount of work we have had to put into our car. They have even helped us with a rental car for free a few times due to the amount of time we have been without a car. If you are ever in need of great service, honest help and good prices go see Jorge at San Tan Honda! More

The service department at San Tan Honda is excellent. My 2006 Honda Civic is the second car I've purchased from this dealership and I have had all the service on both cars done at the dealer. My service ad 2006 Honda Civic is the second car I've purchased from this dealership and I have had all the service on both cars done at the dealer. My service advisor, John Labedz, is a pleasure to deal with--he makes sure that every visit is a positive experience. The service department, waiting area, and especially the rest rooms are always clean, comfortable, and well-equipped. I was given a tour of the service area and was amazed at the cleanliness of that area--it was absolutely 'spic and span'. I have had nothing but good experiences at San Tan Honda, from the vehicle purchase thru all the service visits. I am not just a Honda fan, but also a San Tan Honda fan. More

Steven was very friendly and helpful from the beginning. This was the first time that I had ever brought our family's van in to have the oil changed, and he walked me through the whole process. My wait time This was the first time that I had ever brought our family's van in to have the oil changed, and he walked me through the whole process. My wait time wasn't too long, and Steven brought us water while we waited. I was very please with the whole experience! More

I was met with a friendly "hello" and ready to answer all my questions. The ligth that came on was to alert that I was in need of a oil change. While they were checking out the car they found some items th my questions. The ligth that came on was to alert that I was in need of a oil change. While they were checking out the car they found some items that will need my attention in the near futher. I willkeep the prices that were explained for the serves and the friendly service of John Labedz. More

I took my car in for transmission and power steering flushes and asked them to rotate my tires. It turned out one of my tires was creating road noise after the rotation. The next day I called Nick flushes and asked them to rotate my tires. It turned out one of my tires was creating road noise after the rotation. The next day I called Nick in Service and asked about this new noise. He said my front left tire was couping. I asked him what that meant and he explained. When I asked him if there was any chance of a blow-out from this, Nick said, "No. I wouldn't have let you leave the parking lot, if there had been any chance of that." I appreciated Nick's patience in explaining and addressing my questions and concerns. He was very polite and helpful. Good job! More

We brought our car into the express oil section and was helped by Jorge Bejarano. He was very proffessional and courteous. He got our car's oil changed and a free car wash. We had an issue then through the helped by Jorge Bejarano. He was very proffessional and courteous. He got our car's oil changed and a free car wash. We had an issue then through their inspection that we needed a new battery. He was very understanding of our situation and was able to get us a new battery at the same time and it didn't take very long. I would reccommend everyone to go see Jorge and use him as your service advisor. More

Making the best of a bad situation is what Steve did for me. My vehicle was at the dlr for an oil change, 2 days later my VSA & MIL indicator came on. I called & got Steve on the phone, he got me in right a me. My vehicle was at the dlr for an oil change, 2 days later my VSA & MIL indicator came on. I called & got Steve on the phone, he got me in right away. They did a full diagnostic ($110.00! but I can't blame Steve for that) and found nothing, hopefully it was just a gliche as I explained to him I was taking a trip to CA. the next day and needed to make sure my CRV was running perfectly, as it always is. I only service my vehicle at San Tan Honda and have since the opening of this dealership. I hope to continue a lengthy relationship with them for my next Honda purchase as well. Let's see if everything goes well in CA. this weekend first though. Sincerely, Ron Provence Mesa, AZ. More

Arrival: Met Steve who was very pleasant, he asked about my needs, gave an estimate of time and cost (beat the time), explained what was done, gave recommendations for future work (no pressure), provided co my needs, gave an estimate of time and cost (beat the time), explained what was done, gave recommendations for future work (no pressure), provided contact info for probs. I believe this service dept is very thorough and professional. Also, the accomodations for the customers as they wait is A1. More

Tad was able to arrange an appointment for me despite his busy service schedule. Once I arrived, I was greeted immediately. Tad was brief in the check in and I was able to have a cup of coffee and check th busy service schedule. Once I arrived, I was greeted immediately. Tad was brief in the check in and I was able to have a cup of coffee and check the internet while I waited for my vehicle. The wait was brief and I was back on the road in little time. They even washed my car for me! More