AutoNation Honda Chandler - Service Center

To be truthful, I've dealt with two excellent Honda dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile" when I come in with what I perceive as a possible problem. I've only done this twice but Jorge always has it checked out thoroughly and when nothing is ever found (of course) I feel safer. I do a lot of driving to Williams and do not want to have to worry about a breakdown on the road - with SanTan Honda's service, I don't. Even with just a normal oil change or maintenance, everything is always explained in detail and the pricing is provided to it's not a surprise at the end. The waiting areas are very comfortable and I get the impression that SanTan Honda is going out of it's way to make customers comfy - that's important if you are going to have somewhat of a wait. Normally,though, the cars are done fairly quickly. I've not dealt with the sales department yet other than to wander through the showroom and drool. A couple of times I've had a question but couldn't find a sales rep to answer it. On one occasion I did talk to a sales person who was standing in the showroom and he was extremely knowledgable and helpful. I will continue to bring my cars to SanTan Honda and will probably buy my next one there as well. More

I took my Honda Odyssey to the Santan Honda Service department for a problem with the transmission. My van had 130,000 miles on it so I was planning on a replacement needed. The service department rev department for a problem with the transmission. My van had 130,000 miles on it so I was planning on a replacement needed. The service department reviewed the van and determined I did need a new transmission and a new power steering pump. (The power steering pump had been previously "fixed" by another dealership). My service agent Mike did a great job of informing me of the issues and even contacted Honda to get part of the service completed under warranty! They replaced the transmission and fixed a number of other items all for the price they originally quoted. I got my van back, all fixed but the following morning the shift was very rough. The catch was it only did it once and only first thing in the morning. I immediately called Mike and let him know. He talked with the service people and called me back the same day. We decided to give it a few days and see it worked itself out. It did not so I took the van back in. They gave me a loaner car to use while they worked on my car. Since the problem only presented itself in the morning it took them a few days to diagnosis the problem. Mike did a great job of staying in touch and letting me know a status. In the end, Honda determined the replaced transmission was defective and replaced it. When I came to pickup my van it was parked upfront, cleaned and ready to go. I have had no issues since it was replaced. The service at SanTan was great. The staff was friendly, organized and prompt. They stayed in contact and did the work for the price stated even when things changed. I will definitely use them again. More

I have always received cordial and prompt replies to my requests for service. I appreciate that every effort is made to fit my schedule. Sam always helps me out with discount coupons for the services that requests for service. I appreciate that every effort is made to fit my schedule. Sam always helps me out with discount coupons for the services that I am having done. More

My experience at Santan Honda parts department was the best. Carl Young, Scott Appelbe, and Monte Yocum provided excellent customer service and exhibit the utmost professionalism. They are very knowledg best. Carl Young, Scott Appelbe, and Monte Yocum provided excellent customer service and exhibit the utmost professionalism. They are very knowledgeable about Honda products and the pricing offers are very competitive. They exceeded all my expectations, and I will definitely shop at Santan Honda again in the future. I highly recommend Santan Honda to anyone. More

I brought my 04 Odyssey in for the timing belt replacement at 98,400 mi. While inspecting & servicing the vehicle the following parts were found in need of replacement. Front brakes, front & sid replacement at 98,400 mi. While inspecting & servicing the vehicle the following parts were found in need of replacement. Front brakes, front & side engine mounts, water pump & coolant, transmission fluid, power steering & com. belts, and belt adjuster. I was notified prior to the additional service work being done. Next year I'll have the spark plugs replaced and then the vehicle should be good for another 100,000 mi. Dustin McBride was very professional in handling this service work. Although the work exceeded what I expected to be done at this time, I'm happy that the worn parts were replaced so I won't have problems on the road. More

I have come in to the dealership many times to get service work done on my car. Nick Smith has always provided excellent service and and preofesionalism. Matter of fact the staff at the San Tan hHond service work done on my car. Nick Smith has always provided excellent service and and preofesionalism. Matter of fact the staff at the San Tan hHonda Dealership is very professional and curtious staff. Thanks Ninos Youkhana Queen Creek AZ. More

Santan Super Store is the very reason you use a Dealer for repair. They know what they are doing, and they do it very well! All good repair service boils down to two things. 1: Your Service Writer, and for repair. They know what they are doing, and they do it very well! All good repair service boils down to two things. 1: Your Service Writer, and 2: Your Technician. If you are not comfortable with who you are dealing with, Santan encourages you to ask for a service writer you can communicate well with. For me it is Mike Culbertson. He is the best service writer I have ever worked with! His customer service is the best! Overall working with Santan Superstore is a Pleasure. More

It is unfortunate that consumers today have to be so cautious about where to take their vehicles for repair, wondering if they can trust the service being recommended and if the price is a fair value fo cautious about where to take their vehicles for repair, wondering if they can trust the service being recommended and if the price is a fair value for the work to be done. As a customer at Santan Honda Service Department I walk in confidently knowing that the recommended service is both legitimate and a fair value for the service my vehicle will receive. Santan Honda not only provides the highest standard of service, they also provide the highest level of professionalism. I highly recommend to any cautious consumer to go in to Santan Honda Service Department and ask for Darien Humbert, and they too will be able to say I no longer worry when it's time to have my vehicle serviced, I just go to Santan Honda and they take care of the rest!! More

Every one was great in my visit yesterday and the work done great. So I would like to thank you for great service and your customer service. done great. So I would like to thank you for great service and your customer service. More

Scheduled a service appointment Wednesday, January 4th for Friday January 6th. My honda is a company car and the maintenance is managed and paid by GE Fleet. I gave this information to the scheduler whe for Friday January 6th. My honda is a company car and the maintenance is managed and paid by GE Fleet. I gave this information to the scheduler when I booked appointment and asked if they were an authorized dealer and could perform the work and bill GE. She placed me on hold and told me yes and we booked the appointment. When I arrived, my service advisor asked me why I was there. I gave him my GE Fleet information, he asked that I wait in the customer lounge. He came back about 30 minutes later and said that I would have to give him a credit card for the oil change and maintenance, etc. He said he called GE Fleet, and his company would have to wait for payment via a check from GE, he said his company could not await the payment. I asked him why I was not told this when I booked the appointment and he shrugged his shoulders. There was no survey attached to complete with my statement of work. SanTan did perform a fluid check and washed my car. Unfortunately, I did not book an appointment for a car wash. I feel that since I explained the fleet issue to the person responsible for booking the appointment it should have been looked into a bit further and I should have been given the option of booking or not booking the appointment. I felt I received extremely poor customer service. More