AutoNation Honda Chandler - Service Center

I love my Passport! I recently had to bring it into service for recalls and issue with car play. Kyle Milner was my service advisor and he is great. He is very pleasant I recently had to bring it into service for recalls and issue with car play. Kyle Milner was my service advisor and he is great. He is very pleasant to deal with and represents dealership well. I can’t say the same for for others in service department. I was offered loaner when it came available. Long story short, I had to keep calling to see when loaner was available since I was told I was next in line. I spoke with acting service manager (forgot his name) over Memorial Day and he was abrasive and told me to take my vehicle elsewhere to be serviced. I didn’t realize he then removed my name from loaner list and told Kyle I was taking my car to Tempe for service. I reached out to service manager and he never returned my call so I went to dealership to speak with GM. I spoke with sales manager (I believe his name was Phil) and he spoke with service manager and I was able to get loaner. My vehicle is still not fixed so apple car play doesn’t work. Waiting on another loaner currently. Again, the service departments upper management really needs customer service training. I have recommended the dealership several times but not sure I would in future. More

My experience was Good Not great. I had to bring in my car for a service. I was not informed that the shuttle will not have actual times to leave and return so I was 25 minutes late t I had to bring in my car for a service. I was not informed that the shuttle will not have actual times to leave and return so I was 25 minutes late to work. However other than that everyone was nice and courteous. The issue I'm having with my car is somewhat resolved so not entirely happy. I would come back because it's definitely better service than Right Honda of Scottsdale. More

Service advisor was amazing! Service was fast, efficient and affordable! Dealership is very clean and maintained! Service was fast, efficient and affordable! Dealership is very clean and maintained! More

Long wait, months, for a replacement part. Waiting for a wheel well liner. After many months, brought one in from another service center. Waiting for a wheel well liner. After many months, brought one in from another service center. More

Good experience. My service representative did an excellent job explaining any issues with my car and keeping up-to-date on the service. My service representative did an excellent job explaining any issues with my car and keeping up-to-date on the service. More

Joe was excellent to work with. Very patient with answers questions and explained car problems. He is very professional. Waiting time reasonable, Wifi was good. Highly recommend. Very patient with answers questions and explained car problems. He is very professional. Waiting time reasonable, Wifi was good. Highly recommend. More

Morgan was amazing and very thorough. The appointment was pretty fast and done in the amount of time that was estimated. Shy was also awesome with the shuttle. Super friendly and we didn’ The appointment was pretty fast and done in the amount of time that was estimated. Shy was also awesome with the shuttle. Super friendly and we didn’t have to wait long with drop off or pick up. Great experience More

Went in for regular car maintenance. Greeted warmly and the service was done in a timely and correct manner. Service rep perfectly explained the work done and other recommended service w Greeted warmly and the service was done in a timely and correct manner. Service rep perfectly explained the work done and other recommended service work needing to be done. More

Scott Forte is an awesome Service Advisor—friendly and takes excellent care of his customers! He takes the time to explain things to me and does everything he can to make these service visits more afforda takes excellent care of his customers! He takes the time to explain things to me and does everything he can to make these service visits more affordable. Finally my cars are in excellent condition because the service I receive. Thank you! More

I like the professionalism I received during my purchase as well as the regular oil maintenance service. as well as the regular oil maintenance service. More