AutoNation Honda Columbus

Their service is fantastic and so helpful. I love how efficient their service system is! I love how efficient their service system is! More

Hands down the best car buying experience! From the time I walked in, I could tell this place was different. We were greeted promptly, and never pressured. Our salesman, Nasir Lloyd, was very From the time I walked in, I could tell this place was different. We were greeted promptly, and never pressured. Our salesman, Nasir Lloyd, was very professional and personal. He helped us through the process and kept great communication. Also, the Sales Manager, Chase, was absolutely great. He was very friendly and worked hard to get us exactly what we wanted at the price we wanted. The trade offer was $9500 more than Sons Chevrolet! They were honest, caring, and overall great! Me and my wife love our 2024 Pilot and we will be back here to buy all of our vehicles in the future. I can’t say enough great things about the staff and the experience! Thank you again for our new car, and this wonderful experience! More

I bought a new Accord Sport Hybrid for my daughter. She loves it. Aliyah is the best. She loves it. Aliyah is the best. More

I am very pleased to have found a low mileage Toyota. The purchase was quite painless. The purchase was quite painless. More

Trevor in the service department is excellent. He is willing to go the extra mile every time I come in for service. He is willing to go the extra mile every time I come in for service. More

I bought my Civic from AutoNation Columbus in 2016 after only going to the lot to "look around". ANd now, seven years later, they're the only place I trust to keep my car in good shape. They're friendly, pr only going to the lot to "look around". ANd now, seven years later, they're the only place I trust to keep my car in good shape. They're friendly, professional and knowledgeable. More

Our experience was as painless as buying a car can be! Our sales associate Kyle Johnson was very pleasant and helpful, no pressure. All employees we encountered were welcoming and friendly. We are delight Our sales associate Kyle Johnson was very pleasant and helpful, no pressure. All employees we encountered were welcoming and friendly. We are delighted with our new car and expect many years of enjoyment, as a long time Honda-only family. More

Jordan is the best, literally no matter what concern I have I get in and she handles it and I never have to wait 50 years and if she knows it'll take time I go home and she calls me if anything is needed. have I get in and she handles it and I never have to wait 50 years and if she knows it'll take time I go home and she calls me if anything is needed. I love that yall have her there she needs a raise. More

I had an awesome experience with Auto Nation Honda. Jordan Manibusan, Sales Associate is professional, friendly, informative and patient. I appreciate Jordan and the entire team. I love my Honda! Jordan Manibusan, Sales Associate is professional, friendly, informative and patient. I appreciate Jordan and the entire team. I love my Honda! More

Pleasant and eager sales staff. I did not feel any pressure to purchase, but rather interest in what I wanted. Financing was done efficiently and professionally. Clearly explained. I did not feel any pressure to purchase, but rather interest in what I wanted. Financing was done efficiently and professionally. Clearly explained. Some concerns, however: leaving customers sitting for hours on end without letting us know exactly what they were doing until they had completed the task. Telling the customer that the wait time will only be 15 minutes, and 1.5 hours later assuring that it will only be 20 minutes more. Sales staff did not know the car…some information given was incorrect, and we were able to pull the car stats up online to check. Also had some concern that sales person was not familiar with financing offer on their own website until we pulled it up. When we showed that $500 off of a car purchase and not just on a lease, the online offer was honored, but we were asked to send sales a screenshot of their own website. The car was not thoroughly prepared…we spent hours trying to program one of the key fobs, only to find after bringing it back that it had not been programmed to the car to begin with. Lastly, there was great pressure to only give top evaluations on the survey. Surveys are to be used for learning what is working and what isn’t from the customer perspective, which will only improve business. This is the second car we have purchased here, and we really like Auto Nation…we would purchase here again, and will recommend it to friends, but these issues need to be addressed. The sales team needs to become familiar with the Honda website and the specific specifications offered on the vehicle provided as compared to other models. Why should the customer be better informed than the salesman? This lack of knowledge is both unprofessional and inexcusable. More