AutoNation Honda Columbus

Outstanding Sales and Service I recently purchased a new 2015 Honda Fit from Carl Gregory. The Salesman (Mike Chittum) and the General Manager (Bill) were outstanding. Bill is a d I recently purchased a new 2015 Honda Fit from Carl Gregory. The Salesman (Mike Chittum) and the General Manager (Bill) were outstanding. Bill is a down to earth guy. I worked in sales at a few dealerships myself, and Bill was very personable and engaging which is not exactly common for General Managers. It was an excellent sales experience and I absolutely love my new Fit. Now to the service department. My Daughter also purchase a used Honda Civic in the last week within a few days from my Fit purchase. She bought the Civic from a private party. We brought it to Carl Gregory to get it throughly checked out. Yasmine was our service writer and Josh was our mechanic/technician. Well to sum it all up, the car (being a 97) had some serious problems that needed to be fixed. Josh took us to my daughter's vehicle and showed me and my daughter the items that needed to be repaired. He was patient and took his time giving us in-depth explanations of the repairs which were in fact needed. Well, what could have been very painful experience was turned into an excellent experience indeed. Yasmine did her absolute best to work with us as as the repairs were quite considerable. Josh was a huge help and I am totally pleased with the care we were given. I don't have enough good things to say about Yasmine and Josh. They will be talking care of our Honda's in the future. Carl Gregory has earned my business and I will refer other people to this dealership and more specifically to Mike in sales and Yasmine and Josh in Service. Ask for these people specifically if you are not sure who to go to at Carl Gregory. The rest of their staff was courteous and friendly. Oh, I'd be remiss if I didn't mention Steve in Parts. He was also a huge help through the entire process and he went out of his way to cut a key right (which wasn't exactly easy) due to the old wore out ignitions switch. Yes, Steve was excellent. Jeff Collins U.S. Army Retired More

David Harrell Absolute worst dealership I've ever dealt with. I bought a truck from here and it was being serviced and I was supposed to pick it up that night which Absolute worst dealership I've ever dealt with. I bought a truck from here and it was being serviced and I was supposed to pick it up that night which turned to the next day which turned into a couple days.... You get the idea, and here it is day 6 and I still don't have my truck but they have my mustang I traded in. I got a little loaner car that is terrible and I keep getting the run around of oh well we'll call you blah blah blah. I JUST WANT MY TRUCK ALREADY!!!!! I MEAN I AM EXPECTED TO MAKE A PAYMENT ON SOMETHING THAT I DINT EVEN HAVE IN MY POSSESSION!!!!! More

Took van in with a simple problem. Told them what I wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this place take your money and waste your time. More

George Shoultz was an excellent sales person. I purchased a 2014 Honda Odyssey EX-LRES with sunroof and leather. I thought I was going to have trouble buying in Columbus but everything went great! The entire a 2014 Honda Odyssey EX-LRES with sunroof and leather. I thought I was going to have trouble buying in Columbus but everything went great! The entire staff was very friendly and professional. More

I was visitng for the holidays and needed to get a problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that that customer service was not at the same level that I experience at my home dealership. The service advisor did not call back to inform me of the problems they uncovered. I had to call. Then I was given one promise time, but when they found that the work was going to take longer, I was not notified. If they had called, I could have made other plans. I will never use them again. The prices are highm and the service person was not responsive. I expected to be treated very well by every Honda service provider. More

I asked if i could lease a honda fit for $200 per month. Sales person insisted that a credit check had to be run. I told him my credit was over 700, no matter had to be run. Received word that, the price pe Sales person insisted that a credit check had to be run. I told him my credit was over 700, no matter had to be run. Received word that, the price per month was a go. When could i stop by? Went that day to lease a car. Received a hearty hand shake on my arrival, but...was informed that a few months extra had to be added to the lease! Not what i was told on the phone. Do not need to be treated like this. More

Took my 06' Pilot in for its 105K mile service, about a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full p a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full price without giving me my key back. So I paid it and drove off only using the valet key. I called to speak to the GM, he is obviously a busy guy running a terrible dealership and cant take my call. The service manager just said sorry and these things happen. Worst dealer ever, Carl Gregory should be ashammed. I will never buy, service, or even look at a car on any of his lots. I will tell everyone I know you avoid them! More

This place is horrible! I went to get my Jeep serviced and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk around when they first got it and damage was already there. BS! Crazy they do the walk around when u r no longer present! Never again will they get my business and I will be sure to tell everyone what happened to me. More

I went to this dealership and purchased 2 used cars within a week. After driving one of the cars for a few months, I decided that I didn't like it. So, I went back to see what kind of deal they could o within a week. After driving one of the cars for a few months, I decided that I didn't like it. So, I went back to see what kind of deal they could offer me on another used car. Not only did they offer me a piece of junk that I would have paid over $20k for but, I also found out that the car I was attempting to trade in had depreciated almost $6k in less than 6 months time. When I asked about this I was told 'Those cars don't have a very good resale value'. And, WHY was I not told this when I bought the car in the first place when I specifically asked for a car that would hold it's value over time? I told them that if I was going to pay over $20k for a vehicle, I would rather look at new ones. I was told to 'go ahead and see what you can find'. So, I went across the street to look at their Honda dealership. Afer being presented with finance options that were way out of my budget, I left that dealership and went to another one and got the deal I was looking for on a brand new Honda Accord. More

Spencer and Lisa were extremely helpful to us in purchasing our car. Lisa would get back to us by email or phone each time we tried to contact her with any questions. We spoke or emailed her & Spe purchasing our car. Lisa would get back to us by email or phone each time we tried to contact her with any questions. We spoke or emailed her & Spencer almost every day until we actually got to the dealership. At that time, Spencer came in on his day off & proceeded to help us with our decision & transaction quite easily. He is very likable without being pushy. Having driven 7 hours to the dealership, it was so nice to meet such nice people & have everyone be so helpful & have everything get done as quickly as possible. We hope Spencer & Lisa are recognized for the exemplary employees they indeed are along with monetary compensation. Many, many thanks to them. More