AutoNation Honda Costa Mesa - Service Center

Jose was great to work with, and the work was delivered in a timely and professional manner. in a timely and professional manner. More

Kathy is always great and a pleasure to work with when servicing my vehicle. She is very knowledgeable and trustworthy. servicing my vehicle. She is very knowledgeable and trustworthy. More

Great customer service!! My rep was honest friendly and to the point. I will come back to the point. I will come back More

Service was great. In and out fast. It does seem to be a bit understaffed on the office side but Derrick goes out of his way with the customers and gives excellent service every single time I go there. bit understaffed on the office side but Derrick goes out of his way with the customers and gives excellent service every single time I go there. More

Derrick made sure I was updated on my car's service progress frequently and ensured I would not be without a vehicle for three weeks by providing a loaner vehicle. progress frequently and ensured I would not be without a vehicle for three weeks by providing a loaner vehicle. More

Lidio, excellent service consultant. Always confident his recommendations are good and accept them. Enjoy trouble free driving. recommendations are good and accept them. Enjoy trouble free driving. More

Easy to schedule an appointment; excellent service and waiting area is comfortable with customer amenities. waiting area is comfortable with customer amenities. More

Good service - was able to make a last minute appt. Finished service in under the estimated time Finished service in under the estimated time More

Kathryn at the Service Department always makes it a pleasant experience to bring my car in. She takes time to explain the required maintenance and keeps me updated on the work progress. I'll keep com pleasant experience to bring my car in. She takes time to explain the required maintenance and keeps me updated on the work progress. I'll keep coming back. More

2 experiences.2nd experience October 21, 20221Final 2 experiences. 2nd experience October 21, 20221 Final appointment. I arrived and was greeted by very friendly young man. He asked if I had an ap 2 experiences. 2nd experience October 21, 20221 Final appointment. I arrived and was greeted by very friendly young man. He asked if I had an appointment and he was engaging commenting, about my vehicle and its condition, S2000. Great start. I was told I would see Derrick. Derrick came out apologized about the delay, did an inspection of my car and we proceeded to his work station. He was polite, sincere, friendly and committed. I informed him I would be waiting for my car and he said he would keep me updated. Throughout the day, he did keep me updated and he also assisted me when I was looking for places to eat. He did a great job.. My second experience was by far better than my first experience. Derrick and the gentlemen that greeted me made my experience pleasant. The service Manager Danielle was very helpful throughout both processes. When I received my paperwork, It did say I declined 7 point inspection but I never was asked. When brought to Derrick's attention he said he knew I was in a rush but I would have preferred to make that decision. Other than that great visit and service.. The seat belt now retracts great again. Kudos to Costa Mesa Honda First Experience August 23, 2021 I called twice about my s2000 seat belt which I purchased in 2001. Low mileage. After speaking with manager after the second call, she verified my information and scheduled my appointment. When I arrived, the service person didn't have me on the schedule and was told it would be a 4 hour wait. Manager told me it would be an hour to 2 hour wait to evaluate the issue and most likely order parts since car was old. When I saw manager Danielle walk by I introduced myself and my situation and she immediately remembered me. She confirmed they would evaluate and I would be on my way. After an hour and 45 minutes I went to service desk and she got my car reiterating parts would be ordered. I felt like if I didn't go up to desk, I could have been waiting longer. I am waiting for parts to see the resolve of my seat belt issue. Staff were pleasant but communication needs to be addressed. More