AutoNation Honda Costa Mesa - Service Center

I've purchased a couple cars here & used their service dept. for years. Lidio/Service Dept. is always professional, welcoming & courteous. When you wait for service, he keeps you updated on progress. dept. for years. Lidio/Service Dept. is always professional, welcoming & courteous. When you wait for service, he keeps you updated on progress. More

I’ve been taking my car to be serviced at the Honda dealership where I purchased it since 1995. Here’s why. I got my car a “Star Smog Check” and it failed the emission part. (I might need a new ca dealership where I purchased it since 1995. Here’s why. I got my car a “Star Smog Check” and it failed the emission part. (I might need a new catalytic converter!!) (Up to $3,000??) I took it to the dealership for repair. I did not arrange for a ride home and told them this when I checked the car in. As I was settling down, John, approached me and said that they could not get to my car today. That he did not want me to worry about getting home. That he would personally see that I got a ride. (Since Covid they do not offer free rides home) So this was very magnanimous of him to say the least. Later I spoke with Lidio, my service adviser. He said he wanted to have my car re-evaluated. When I heard from him again my car had passed everything! It seems the first smog station had not warmed the engine adequately prior to testing and had gotten false results! When I picked up my car, I gave Lidio a big hug. There isn’t a better dealership than this one! There are no better people than here! More

Service advisor John was really friendly and helpful. My vehicle was brought in for a recall repair and service is was overdue for. I got in and out fairly quickly and was updated on the status at all time. vehicle was brought in for a recall repair and service is was overdue for. I got in and out fairly quickly and was updated on the status at all time. I will definitely bring all my other Hondas here for future service appointments. More

Always a super experience. Friendly, helpful, a real pleasure. Service writers are tops. Worked with Lidio, who is great, as always. Nothing morte to add. pleasure. Service writers are tops. Worked with Lidio, who is great, as always. Nothing morte to add. More

Paula was great! She communicated well and was efficient with my time, paperwork, etc! She also made sure my car was ready to go when I came to pick up! with my time, paperwork, etc! She also made sure my car was ready to go when I came to pick up! More

Jose Velasquez did a fantastic job coordinating our repairs. He kept us informed, and went above and beyond to make sure we were able to use our extended warranty. He was even able to get us a loaner t repairs. He kept us informed, and went above and beyond to make sure we were able to use our extended warranty. He was even able to get us a loaner to use so my daughter could get to work on time. Definitely recommend this service department. More

I called in and made an appointment to drop my car off on a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because t a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because they were understaffed. I asked why I wasn't told that when I booked the appointment and they said that the call center is in another state and that they have problems with them overbooking this Costa Mesa location. Why waste my time booking an appointment if you are over booked on a weekend and can't get to all of your appointments? I was asked if I could drop off my car on a week day when it's less busy, but they don't have loaner cars to give out. Honda needs to stop overbooking appointments and actually communicate with the individual dealers. This was a total waste of my time. More

I’ve taken my car several times to this location. I usually go to Honda in Corona. Derrick does a great job. I’ve had him the last few times. usually go to Honda in Corona. Derrick does a great job. I’ve had him the last few times. More

Generally I've had a good experience here. However, this time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when a time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when another car pulled up and I had to let them know I was still waiting. Otherwise they did a good job and the car was ready when promised. More

Jose is the Best Service Tech, excellent customer service and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I a and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I am taken care of. He is the only reason I drive all the way from Corona to Costa Mesa for service! Thank you Jose! More