AutoNation Honda Covington Pike

Pathetic & inexperienced staff I spoke to Philip (Manager) for a 2014 Honda CR-V AWD-white color, on the evening of 19 Dec 2014 , he informed that there's a last piece available and I spoke to Philip (Manager) for a 2014 Honda CR-V AWD-white color, on the evening of 19 Dec 2014 , he informed that there's a last piece available and he gave me a price of 23320$ out of door. Next day when i went to dealership to confirm the deal and book the vehicle, Mr.Philips wasn't available (though he was present at the store). I happened to speak to Alex (sales Person) & Trent (Manager), he gave me a shock saying that the vehicle which i discussed about was SOLD, he informed me that silver color is available for 23702 (he increased the price by 400$*), but i didn't like the color and refused. Alex & Terrance informed me that there is a BROWN color vehicle available in ARKANSAS and it needs to be driven from the dealership over there to covingtonpike, which would add up 200 miles on my NEW car, i even agreed for it.In the meanwhile i informed my family,friends,co-workers about the car i was going to purchase I spoke to my bank and when i stepped into the dealership along with my check to collect the car on 2nd of Jan 2015, they said the color of the vehicle is KONA COFFEE METALLIC with black interiors, which i didnt like the color. My color preferences were either white or Brown (urban titanium metallic) which i already informed them, they were very much confident about the color during the initial conversation and Alex has even showed me a similar color vehicle which was in their store. Due to lack of product knowledge i had to face many incoveniences and embarassment, my experience with them is TOTALLY PATHETIC & FRUSTRATING.. I DO NOT recommend this dealership. More

GREAT EXPERIENCE GREAT TEAM!!! I was looking to upgrade my civic and Terrance Wilkins (a Great Salesman) helped me tremendously when it came to size, color, price, and quality. He, I was looking to upgrade my civic and Terrance Wilkins (a Great Salesman) helped me tremendously when it came to size, color, price, and quality. He, along with the finance team(Patrick and Ron) displayed excellent customer service and made it a comfortable experience. If you are in the market for a need car, please see Terrance Wilkins at Autonation Honda on Covington Pike. More

New car owner Great I had no problems everyone was so nice from the used car salesmen to the new car salesmen everyone was pleasing nice. Its hard to find a place Great I had no problems everyone was so nice from the used car salesmen to the new car salesmen everyone was pleasing nice. Its hard to find a place where everyone is nice, everyone was ready to answer the questions, show me features that the car had on it called every week to see if I was pleased with my purchase Thank You Auto Nation Covington Peak More

Service at it's finest!!! Mr. Wilkins and his finance manager are extraordinary gentlemen dedicated to their craft. Thanks for creating generations of smiles for my family and Mr. Wilkins and his finance manager are extraordinary gentlemen dedicated to their craft. Thanks for creating generations of smiles for my family and I. My Daughter LOVES her new car!!! More

Good Experience I worked with Mr. Trent Dorsey. He was very helpful and cordial to both me and my wife. He took time to explain the various facets of the new car and I worked with Mr. Trent Dorsey. He was very helpful and cordial to both me and my wife. He took time to explain the various facets of the new car and was easy to work with. More

This place tried to charge me $2700 to have my radiator, timing belt, water pump, and head gasket replaced because my car had over heated. All I needed was a new radiator cap, $13! Do not go here, unless yo timing belt, water pump, and head gasket replaced because my car had over heated. All I needed was a new radiator cap, $13! Do not go here, unless you want to be jipped and lied to with a big smile. More

Andy helped me through the entire process. Even when he was going to leave for the day. He was not too aggressive like some sales people. He went over the top to find me a owner's manual and extra key fo was going to leave for the day. He was not too aggressive like some sales people. He went over the top to find me a owner's manual and extra key for the truck. I would recommend him to my friends and family. More

My experience today was excellent. Terrrance was very knowledgable and he went above and beyond to help me purchase my first car. The customer service was superb. I am more than happy with my choice toda knowledgable and he went above and beyond to help me purchase my first car. The customer service was superb. I am more than happy with my choice today. More

We received excellent service and attention from Trent - We bought two cars from Honda and are happy with both of them. The dealership though Trent has been very responsive to our needs and offered over and We bought two cars from Honda and are happy with both of them. The dealership though Trent has been very responsive to our needs and offered over and over to help if we need anything. More

Charles was very knowledgeable, friendly, and helpful. We enjoyed doing business with him and would encourage others to give him their business. Thank You Charles enjoyed doing business with him and would encourage others to give him their business. Thank You Charles More