AutoNation Honda Dulles

Yesterday ai could not find a good place to get an emissions test to renew my decals and registration for my Subaru. I had been happy with Auto Nation in previous years and found out they would be gla emissions test to renew my decals and registration for my Subaru. I had been happy with Auto Nation in previous years and found out they would be glad to provide this service anytime even though I now drive a Subaru! They took time right away to do the test and helped me submit the paperwork, and even washed the car, all with courtesy and smiles! Thanks to Demetrius and Hector I have a renewed registration and a renewed great place to go for help! More

I brought my Honda Pilot in for code A167. I was sent a 25% off service, parts, and accessories coupon. I confirmed that it would could come off my oil change and rear differential brakes se I was sent a 25% off service, parts, and accessories coupon. I confirmed that it would could come off my oil change and rear differential brakes service when I dropped my car off. However, when I picked the car up, I was checked out by another gentleman who said that the "25% off coupon does not apply to oil change". Even though the coupon has no exclusions on it and the website clearly describes oil change as a service. I was contacted regarding a recommendation for a tire alignment while my car was still being serviced. I decided to go with it even though the dealership charges more even with 25% off because of the overall discount I was receiving on all 3 services. I was disappointed to be checked out by a different salesman who did not honor what the first gentleman confirmed regarding the oil change. More

I leased my CRV 4/18 with Paul John because of COSTCO and had the best experience ever. I returned 4/22 to buy the vehicle and was again impressed with Mohamed's friendly, professional service even though h had the best experience ever. I returned 4/22 to buy the vehicle and was again impressed with Mohamed's friendly, professional service even though he had only been about three weeks on the job. Also impressed by Josue in closing the deal. Your dealership is a breath of fresh air, not the usual ordeal experienced with other dealerships where leasing/buying a car can turn into a nightmare. I will always come back to you! However, not for service, as only my first experience was satisfactory, the rest left a lot to be desired. Rude, uncaring, too long of a wait; perceived as lack of customer service training - at least for the folks I dealt with. More

Team is very nice and helpful. I would recommend them. My only two notes, they need to work on time management while finalizing the process as the whole thing could take 2 to 3 hrs I would recommend them. My only two notes, they need to work on time management while finalizing the process as the whole thing could take 2 to 3 hrs only instead of being their for 6 hrs. The sales manager is kind of improfessional , won't trust him, just had bad experience dealing with him. Thanks More

I got good customer service when I visited yesterday AutoNatio Honda Dulles it was a amazing service AutoNatio Honda Dulles it was a amazing service More

As always, excellent customer service. The service for my car was completed on time. Thanks The service for my car was completed on time. Thanks More

Demetrius was extremely helpful and courteous. Because of such great customer service and experience I continue to be a loyal customer to Honda Dulles! Because of such great customer service and experience I continue to be a loyal customer to Honda Dulles! More

Very professional. All segments great to work with—Sales, Management, Finance, Servïce, Parts, Trade-in services. All segments great to work with—Sales, Management, Finance, Servïce, Parts, Trade-in services. More

I am happy to be a part of this Honda family! Any service performed on my car at this dealership is always diagnosed quickly and explained to my understanding. I am always pleased with the servic Any service performed on my car at this dealership is always diagnosed quickly and explained to my understanding. I am always pleased with the service. More

Dissatisfied with car service. The service personnel (Oscar Castro) was rude. I was late for my car service appointment and I have asked about ETA for service completion. But the r The service personnel (Oscar Castro) was rude. I was late for my car service appointment and I have asked about ETA for service completion. But the response was rude( He said “ He is honoring me by making an appointment now”) and also I did not receive a call after the service is done. Oil change and brake fluid flush were done in the service. but what I have noticed while driving after a certain speed there is a tapping sound I can hear but as soon as acceleration speed is reduced the sound is gone. I purchased my car from this dealership and I trust them for good car service. Every service for the past 4 years I have booked with them. This time I am not satisfied with the service. More