AutoNation Honda Dulles

Skeptical of returning to this dealer for our cars service. I had mentioned that in addition to getting an oil change, I wanted for the muffler to be checked because it was making noises, as if it was service. I had mentioned that in addition to getting an oil change, I wanted for the muffler to be checked because it was making noises, as if it was loose or had lost a clamp (of some sort), After waiting almost two hours, the service advisor came to explain other "recommendations" but nothing was said about my complaint of the noise coming from the muffler, until I asked, he said that he will check with the technician. At checkout, two and half hours later from checking in, again, nothing was said about the muffler. Until I asked again. Service advisor said that was nothing wrong with it... I settled the bill, my car was already on the exit line, when I started the engine, the noise of the muffler was loud, and got worst as I drove away. I was just on time to get to work (DC) so I couldn't comeback to show the service advisor of how noticeable the noise was. It felt that the advisor and the technician ignored my request. Similar experiences in the past few visits, and after several thousands of dollars spent at this dealer in the last few years, one thing has been consistent, poor service. It is time to return to the Tysons dealer perhaps. More

Oscar was efficient and professional during the intake processing and kept me informed throughout. The required servicing was what we expected and was completed in good time. Overall a typically good expe processing and kept me informed throughout. The required servicing was what we expected and was completed in good time. Overall a typically good experience with this dealership. More

Conducted a full inspection and provided me a helpful breakdown of the issues with my accord. Professional staff and clean waiting area. Also provided helpful guidance in next steps. breakdown of the issues with my accord. Professional staff and clean waiting area. Also provided helpful guidance in next steps. More

I was very happy with the services when I purchased my car. Will definitely recommend this dealership to all of my friends. car. Will definitely recommend this dealership to all of my friends. More

Demetrius was awesome! He was very friendly and took care of me in a timely manner. He also got me the best price! Thanks for all your help, because of Demetrius I will be He was very friendly and took care of me in a timely manner. He also got me the best price! Thanks for all your help, because of Demetrius I will be back. More

I recently purchased a used vehicle with Autonation Honda Dulles. The vehicle was found on a google search and caught my eye immediately. The website was easy to navigate and shows everything you need to kno Dulles. The vehicle was found on a google search and caught my eye immediately. The website was easy to navigate and shows everything you need to know about the vehicles you're interested in. I entered my information and received a call right back from the Dealership. Sam W. was the sales rep that I worked with. I was able to get an appointment the next day and test drove the car. I was set on purchasing this vehicle, so I was ready to finish the paperwork and take the car home. The process was long, like any car-buying process. For used vehicles, they will not budge when it comes to negotiation (but their vehicles are priced lower than most dealerships). I also traded in my car and received a fair price for a vehicle that had a dent from an accident. A few disappointments, the sales rep did not explain/walkthrough the features of the vehicle I purchased at all (luckily, I did my research), the financial reps were also unresponsive after the vehicle was purchased. Overall, I had a decent experience and happy with my vehicle. More

Friendly, honest, professional. Place clean, Covid prevention is good. Everything is convenient for all customers. Place clean, Covid prevention is good. Everything is convenient for all customers. More

Hasan made the experience very easy and clear. My car was done quickly and as promised. I really appreciated that it was washed before I got it back. My car was done quickly and as promised. I really appreciated that it was washed before I got it back. More

Excellent customer service and knowledgeable staff. Will recommend to family and friends for great service. Will recommend to family and friends for great service. More

Nice car buying experience. First we worked with Dariush (David). Very friendly and no pressure to buy. Returned a few days later and worked with Tony to arrange a test drive an First we worked with Dariush (David). Very friendly and no pressure to buy. Returned a few days later and worked with Tony to arrange a test drive and make a purchase. Good amount received on trade-in, too. Will recommend to others. More