AutoNation Honda Dulles

Despite a very busy day, the technicians handled reception, explanations and checkout with professionalism and patience. I ordered some parts and will definitely come back. reception, explanations and checkout with professionalism and patience. I ordered some parts and will definitely come back. More

Thank you, Kevin, for having the car ready for us to test drive. I appreciate the simple, straight-forward conversations and the ease of the purchase/loan process. Love my HR-V LX! Fun to drive and exactly drive. I appreciate the simple, straight-forward conversations and the ease of the purchase/loan process. Love my HR-V LX! Fun to drive and exactly right for me and my driving needs. This was our first experience with AutoNation Honda Dulles. Thank you for making it a positive experience. More

This was my third experience with AuntoNation Honda Dulles, and another great one at that. I really appreciated how the dealership and Adam K were able to accommodate my last-second emergency - a defla Dulles, and another great one at that. I really appreciated how the dealership and Adam K were able to accommodate my last-second emergency - a deflating tire due to screws in it - and have me in and out in just 2 hours. More

Very disappointed with customer service during payment and selling car process. Process of picking a car was great with Matt Smith and Mani Mamzari, but during the payment process and selling a car takes and selling car process. Process of picking a car was great with Matt Smith and Mani Mamzari, but during the payment process and selling a car takes way too long. The store should have a money counting machine, instead ,James, counted the money by hand one by one for a large amount of down payment. It should not take 2 hours just to count money by hand and 10 minute signing papers. Process of selling a car should be done once with having all paper signed, instead of missing a sheet here and there. Waited for an hour just to see the associate, Sean(Shawn), to come back and said we’re missing a sheet to sign and have to resign and do the process all over again. No updates, reassurances, or give choices to come back and pick up the check at a later date. Let us sit there for roughly 2 hours, from 6pm to 8pm, after Sean(Shawn) saying "it will be done in 15 minutes", until we can't stand it anymore and went up to ask the associate, just to hear them say "We dont know". Waste of time, poor customer service and very unprofessional. More

Responded quickly but required that I purchase dent insurance in order to buy the car. insurance in order to buy the car. More

I got the car from this dealership and have been happy with the service and response time whenever I have had to call them. with the service and response time whenever I have had to call them. More

This dealer has a really well run service department with good mechanics. There is a reason I will drive an hour to keep coming back here. I have tried others who can’t seem to staff or get their act toget good mechanics. There is a reason I will drive an hour to keep coming back here. I have tried others who can’t seem to staff or get their act together. More

Honda Employee was great, helped with all my questions and Service was Fast and Efficient. and Service was Fast and Efficient. More

Adam is the best in customer service. He always goes above and beyond. We always trust Autonations of Dulles for our needs. He always goes above and beyond. We always trust Autonations of Dulles for our needs. More

I am always happy with the customer service I get, especially from Oscar. Parts ordering is a breeze, and my truck always comes back washed. especially from Oscar. Parts ordering is a breeze, and my truck always comes back washed. More