AutoNation Honda Dulles

Smooth routine servicing visit and Oscar had the answers to my questions. Professionalism was exhibited by all Honda employees encountered and I was treated with kindness and respect. to my questions. Professionalism was exhibited by all Honda employees encountered and I was treated with kindness and respect. More

The servicing of my car was very professionally handled. Michael was extremely polite and helpful. Michael was extremely polite and helpful. More

Avoid visiting this Honda dealership at all costs, especially if you end up dealing with the manager David. Unfortunately, our experience with him was exceptionally unpleasant. When my dad and I arriv especially if you end up dealing with the manager David. Unfortunately, our experience with him was exceptionally unpleasant. When my dad and I arrived to collect our check, we found David seated at the front desk, casually eating sushi. Despite informing him that we had spoken to one of his employees and were here for the check, he claimed no one knew about it, insisted we were at the wrong dealership, and treated us as if we were foolish. Instead of checking the bin right next to him, where our check was located, he chose to sit back, making sarcastic comments and leaving us feeling at fault for something we hadn't done. Only after we pressed him did he ask one of his employees to check the bin, and finally, we were given the check. However, upon opening it, we discovered that the amount was less than what we had given. When we pointed this out, David simply shrugged, feigned ignorance once again, and glanced at his employees. In response to his rude, passive-aggressive, and sarcastic demeanor, I spoke up, directly addressing his behavior. His dismissive reply was, "I'm sorry you feel that way," followed by the remark, "I've never known your guys' names until I saw your check." Such conduct is completely unacceptable from a manager we had met just a week ago, especially considering that we were considering purchasing a vehicle from him. It's incredibly disappointing, and I strongly advise against ever visiting this dealership. More

Great experience with the service center. The communication was effective and they kept me informed about the service of my car. The communication was effective and they kept me informed about the service of my car. More

The service provided by Adam was excellent. I came in for Honda service pass covered oil change and tire rotation. Was taken care of very well. I came in for Honda service pass covered oil change and tire rotation. Was taken care of very well. More

Easy Checkin and checkout Aaron kept me well informed of the status of my vehicle. the status of my vehicle. More

I can always count on great service at Dulles Honda. Hector is a great Service Manager always ready to answer all my questions about what needs to be serviced on my CRV. I can count on the work being Hector is a great Service Manager always ready to answer all my questions about what needs to be serviced on my CRV. I can count on the work being done well and in a timely manner. More

He is a very nice person taking good care to his customers. He explain things nicely and clearly. customers. He explain things nicely and clearly. More

Experience could not have been smoother and more pleasant. They performed the work as promised and got it done within the time frame committed to pleasant. They performed the work as promised and got it done within the time frame committed to More

Went for the car service for recalls. Mike was very professional and experienced. They performed the recalls and explained what else need to maintained/serviced for upcoming maintenance s Mike was very professional and experienced. They performed the recalls and explained what else need to maintained/serviced for upcoming maintenance service. More