AutoNation Honda Dulles

AutoNation provided excellent service, especially our sales rep Khaled! All team members were very helpful, knowledgeable, professional and kind. The vehicle purchased was an older year of 2014 but the sales rep Khaled! All team members were very helpful, knowledgeable, professional and kind. The vehicle purchased was an older year of 2014 but the price was great and the vehicle looks and handles like a new car. They made the car buying experience not painful as it sometimes can be. I greatly appreciate all team members, especially Khaled, going above and beyond in my vehicle purchase! More

Prompt courteous service every time. They always let me know what my car needs and what is required during that visit. They provide pictures of checked items (tires, brake pads, etc). They always let me know what my car needs and what is required during that visit. They provide pictures of checked items (tires, brake pads, etc). When I wait free coffee and internet and a clean wait area. Thank you Autonation! More

The servicing of my car was very professionally handled. Michael was extremely polite and helpful. Michael was extremely polite and helpful. More

Smooth routine servicing visit and Oscar had the answers to my questions. Professionalism was exhibited by all Honda employees encountered and I was treated with kindness and respect. to my questions. Professionalism was exhibited by all Honda employees encountered and I was treated with kindness and respect. More

Avoid visiting this Honda dealership at all costs, especially if you end up dealing with the manager David. Unfortunately, our experience with him was exceptionally unpleasant. When my dad and I arriv especially if you end up dealing with the manager David. Unfortunately, our experience with him was exceptionally unpleasant. When my dad and I arrived to collect our check, we found David seated at the front desk, casually eating sushi. Despite informing him that we had spoken to one of his employees and were here for the check, he claimed no one knew about it, insisted we were at the wrong dealership, and treated us as if we were foolish. Instead of checking the bin right next to him, where our check was located, he chose to sit back, making sarcastic comments and leaving us feeling at fault for something we hadn't done. Only after we pressed him did he ask one of his employees to check the bin, and finally, we were given the check. However, upon opening it, we discovered that the amount was less than what we had given. When we pointed this out, David simply shrugged, feigned ignorance once again, and glanced at his employees. In response to his rude, passive-aggressive, and sarcastic demeanor, I spoke up, directly addressing his behavior. His dismissive reply was, "I'm sorry you feel that way," followed by the remark, "I've never known your guys' names until I saw your check." Such conduct is completely unacceptable from a manager we had met just a week ago, especially considering that we were considering purchasing a vehicle from him. It's incredibly disappointing, and I strongly advise against ever visiting this dealership. More

Great experience with the service center. The communication was effective and they kept me informed about the service of my car. The communication was effective and they kept me informed about the service of my car. More

The service provided by Adam was excellent. I came in for Honda service pass covered oil change and tire rotation. Was taken care of very well. I came in for Honda service pass covered oil change and tire rotation. Was taken care of very well. More

Easy Checkin and checkout Aaron kept me well informed of the status of my vehicle. the status of my vehicle. More

I can always count on great service at Dulles Honda. Hector is a great Service Manager always ready to answer all my questions about what needs to be serviced on my CRV. I can count on the work being Hector is a great Service Manager always ready to answer all my questions about what needs to be serviced on my CRV. I can count on the work being done well and in a timely manner. More

Very efficient in documenting the status of car when you bring in for service. They have tablets to record all details. Going green for the environment. bring in for service. They have tablets to record all details. Going green for the environment. More