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AutoNation Honda Dulles

Sterling, VA

Overview
Reviews
Vehicles
4.6
2,188 Reviews
AutoNation Honda Dulles is the best place for Honda vehicles, used cars for sale, and Honda service in the greater Washington, D.C. area. Our Sterling, VA showroom features one of the largest inventories of new Honda vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Honda, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in Sterling, located just north of the Dulles 28 Centre.
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21715 Auto World Circle

Sterling, VA

20166

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Showing 2,188 reviews

June 05, 2023

Issue was not fixed and they couldn'tfind the issue as well, they are not responsive as they used to be before. More

by sravankumar.mittapally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Jun 08, 2023 -

AutoNation Honda Dulles responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Honda Dulles. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (571) 357-3961.

Jun 09, 2023 -

sravankumar.mittapally responded

Why autonation want me to call them when they are not even return the call, is it just for wasting my time? I tried to reach out based on your response and experienced the above. Your database definitely have my contact details, if you would like to resolve my issue call me any time, I won't send you into endless loop and won't send you to an unattended voice mail like autonation do to its customers. If the manager is really caring about service on a serious note provide office extension details not general number which used for all services to make fool us customers.

June 02, 2023

Friendly and helpful service advisors. Problem is, how long they take if you have to wait. I was there from 2:30 to 6;00PM. Might have to find somewhere else or leave overnight for service More

by cookrobert026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember.
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Jun 05, 2023 -

AutoNation Honda Dulles responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (571) 357-3961 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 01, 2023

The service department was very courteous, prompt, and friendly. Kept me updated on progress of my car and costs. More

by Conniegray84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Paul
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Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2023

Adam is the reason I have all my work done at Autonation Honda Dulles. He’s an honest rep in the service department. His team of mechanics do great work. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
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Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation Honda Dulles! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 31, 2023

great service. unclear with warranty services covered under our purchase agreement with the financing “expert” More

by pg.taylor
Recommend Dealer
Yes
Employees Worked With
oscar
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Jun 02, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2023

Called service department and asked for an oil change appointment and was told by the associate that the price I was quoted was incorrect even though I had a statement with the price and suddenly she han More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
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Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi Jamie, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.

May 30, 2023

Great. Easy. Fast. Enjoyable experience. Job done right. I will return for future services on my Honda. More

by BigSwingingD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fawa
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Jun 01, 2023 -

AutoNation Honda Dulles responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 30, 2023

Melanie L is a good listener and sold us exactly the car we needed. Also, this was a repeat car purchase from AutoNation Honda Dulles. We will return again due their excellent sales/finance team and know More

by barfield7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Calvo Leonzo
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Jun 01, 2023 -

AutoNation Honda Dulles responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2023

Positive environment and very friendly staff. We went there to see the inventory but bought the car same day. More

by SN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahani Afnani and Sanjeev Kaushik
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Jun 01, 2023 -

AutoNation Honda Dulles responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2023

My wife and I have bought two cars here and have three of them serviced here. Enough said. More

by vbxtc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jun 01, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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