AutoNation Honda Dulles

Lies and deceitful tactics - Take your business elsewhere. Let me begin by calling out David, the specific sales manager that I was dealing with during this endeavor. I have been researching th elsewhere. Let me begin by calling out David, the specific sales manager that I was dealing with during this endeavor. I have been researching the Civic SI for the past two months. I know that this is the car that I would like to purchase and have called every Honda dealership in a 50-mile radius from my home. None of them have the vehicle in stock and all of them have a market value adjustment of the SI from 2,500 - 5,000 depending on the dealership. Everyone was offering to hold their next one for a refundable deposit of 500. I was informed that they had some allocated to them but were unsure of when it might be delivered. When I contacted AutoNation I was informed that they DID NOT have any sort of market adjustment on the Civic SI, and that if I could have my car appraised, they would be able to hold the vehicle for me when it came in. I was also told that the car would arrive between the 13th - 19th of May. I scheduled to have my vehicle appraised the next day. After getting my paperwork in order the sales manager came back with the itemized cost of the vehicle. David started his spiel about their service package, which I immediately dismissed. I informed him that I have other protection plans for the vehicle. I notice the 8.04% interest on a 48-month financing. His response was that it depended on my score and what my credit history was comprised of, and that it was the difference between 10-50 dollars a month. I informed the sales manager that that was an insulting rate, and that my credit union was offering closer to 5% on 60 months. I informed him of my 750-credit score, that I had one late payment close to 7 years ago and I have a 15+ year credit history. I also commented that it was a principle. I looked again at the itemization and noticed they valued my trade at 1,500. I have had my car appraised at three other dealerships, all of whom offered me 3,500 for my trade, and noted the KBB value of close to 4,000 for the vehicle. According to David I was looking at the retail value of the car, and not the dealership purchase. I commented how I felt disrespected by that value and was more or less dismissed. I suggested 2,500. It was at this point that the idea of reserving the car came into question. David's response was that he didn't know when the vehicle was due to arrive. Also, that it was first come - first served. That the sales reps would call out to their potential customers, and insinuating it was a race to the dealership! Nice scare tactics /s The next item was the dealership fee of $900. David insinuated that other dealerships in the area charge upwards of 1,100 for their dealership fees. When I asked if it could be waived or lowered, David's response was a straight lie. He claimed that it was Virginia Law, and that it could not be changed. There is no law that governs dealership fees. I asked to have the numbers reworked with the discussed changes. When David returned, the additional protection and warranties were removed, but the offer for my trade was only increased by 50 dollars. David also claimed multiple times that he could not sell me a car that he did not have. Begging the question, then why are we discussing the price of the car at this point. If that is the case, shouldn't we be doing that once you have the vehicle in stock? I spoke about other dealerships and their bottom line and how it still came out to be less than AutoNation's bottom line, even without the market adjustment. David's response was that I was doing the math wrong and that I should be insulted by the other dealerships. That the difference was 500 in favor of AutoNation. Nonetheless, the bottom-line math still worked out in favor of other dealerships. I asked again that even if I accepted the offer, it still did not guarantee that I would get the vehicle. David informed me that it did not. Clearly, he is hoping to get a better deal from another potential buyer. He might get More