AutoNation Honda Dulles

My car was due for maintenance and to service a recall notice. They called to make sure I had a chance to come in for the recall service. I also need regular service at the same time. When I arrived fo notice. They called to make sure I had a chance to come in for the recall service. I also need regular service at the same time. When I arrived for my appointment, they explained all that had to be done and reviewed previous work accomplished so that unnecessary work would not be done or charged. The complete the work in less time than first thought and everything was accomplished in a very professional and courteous manner. Waiting for the work to be done was made easier with the complementary coffee and WiFi. Very happy customer. More

great experience - great service. Sam worked with us to get us the right car, and a fair price for our two trade ins. Sam worked with us to get us the right car, and a fair price for our two trade ins. More

It was easy to schedule my recall repair and they got me in and out very efficiently. in and out very efficiently. More

Professional and efficient dealership with polite and knowledgeable staff. Way place to get to with good layout of all the departments knowledgeable staff. Way place to get to with good layout of all the departments More

Friendly and professional crew, although listening to customer skills need to be improved. Would come again if I found the right vehicle at this location for the perfect price point. customer skills need to be improved. Would come again if I found the right vehicle at this location for the perfect price point. More

I was very pleased at the speed and convenience of my appointment for my Type R to install new tires, plus an alignment, and safety and emissions. Adam was helpful and professional and had me back in my appointment for my Type R to install new tires, plus an alignment, and safety and emissions. Adam was helpful and professional and had me back in my car... completely happy with the service. More

Adam Kearney was very helpful and professional. I have been serving there more than 10 years. I have been serving there more than 10 years. More

Hector Ca,bers Altamira provided outstanding customer service, the best I have had. He ordered my parts, told me what to expect, follow-up and got me out sooner than expected. He promised and delivere service, the best I have had. He ordered my parts, told me what to expect, follow-up and got me out sooner than expected. He promised and delivered my repair very seamlessly. I was very impressed as he was kind and easy to work with. I am glad that he is my service provider.....fs More

Sam Chowdhury and Naseer Ahmad were nothing but the best. They were patient and honest and very reasonable. Even when i came back they maintained professionalism and kindness during the purchase phase of my They were patient and honest and very reasonable. Even when i came back they maintained professionalism and kindness during the purchase phase of my car. Garrett was also direct and professional. I will most likely be coming back to auto nation first before any other dealership as this has been my most positive experience at any dealership. More

Following a routine maintenance service at the dealership for my new vehicle, I noticed an oversight. After filling up the washer fluid, I discovered that the oil cap was missing, and oil had spilled through for my new vehicle, I noticed an oversight. After filling up the washer fluid, I discovered that the oil cap was missing, and oil had spilled throughout the engine compartment. Naturally, I was frustrated and promptly returned to the dealership. My service advisor, Ryan Parsons, facilitated my complaint and arranged for me to speak with the service manager, Tim Nguyen. Both individuals took responsibility for the situation, apologized, and took immediate action to rectify the issue. They thoroughly cleaned the engine compartment and replaced the oil cap. In addition, they compensated me fairly for the inconvenience. I was impressed with the way they handled the situation. While mistakes do happen, it's how they are addressed and resolved that counts. I see this as a learning experience and don't wish to harshly criticize the technician responsible for the oversight. They work hard, and I'm sure it was a simple mistake that could have happened to anyone. Ultimately, I'm satisfied with the resolution and appreciate the dealership's commitment to customer service. More