AutoNation Honda Dulles

AutoNation Honda is a great dealership to work with. We have bought 2 cars from them (new Honda CRV and a used BMW) and will continue to check them out for our next car purchase. They have a great serv We have bought 2 cars from them (new Honda CRV and a used BMW) and will continue to check them out for our next car purchase. They have a great service department too! More

I think i found a great car. They agreed to fix the bumper and supply the floor mats, though they are very generic. Also, the car had three illuminators illuminate within 2 days They agreed to fix the bumper and supply the floor mats, though they are very generic. Also, the car had three illuminators illuminate within 2 days of driving. Hoping to get these fixed ASAP. Was told i would be out of there within an hour, though it took approximately 4 hours. Good thing i had schoolwork to accomplish. I have purchased 3 cars with them in the past and will most likely go back depending on the warning light illimitation issues. More

The store is very comfortable to go around and sit down while waiting for the car being done. The Service appointment scheduling is also very convenient, just a phone call away. However, when we drop-o while waiting for the car being done. The Service appointment scheduling is also very convenient, just a phone call away. However, when we drop-off or pick-up the vehicle for the Service, the associates seems to be consumed in their paperwork all the time and not able to receive and respond to a customer. While picking-up the vehicle after service has been a maze for me all the time to around multiple associates - one associate pointing to another and I end up with a different associate - not clear who is working on my vehicle and who can complete my check-out process. The response of the associates was not a friendly gesture, it was like posing a challenge - why I'm there and you figure out. If they cannot make the associates provide better customer experience atleast they should have a Receptionist in the Service area too to maintain the queue and to check-in and check-out the customers. More

The dealership overall gave a nice impression in terms of appearance, cleanliness, and creature comforts. More importantly I felt the staff were genuinely interested in helping me, not as a potential sale, b appearance, cleanliness, and creature comforts. More importantly I felt the staff were genuinely interested in helping me, not as a potential sale, but as a future customer. Very pleased! More

I broke down 20 miles from my home, my car was towed and not only did they fix the problem I left it there for a spring tune up, oil change and tires....within 4.5 hours they had the work all done and came not only did they fix the problem I left it there for a spring tune up, oil change and tires....within 4.5 hours they had the work all done and came to pick me up at home for a ride to their service area....They turned a crazy day into a pleasant one, thank you. Each of your employees was gracious and informative. More

Adam Kearney was very helpfully. He helped my quickly and I was very appreciative. If for any reason I would use the dealership I would work only with Adam. He helped my quickly and I was very appreciative. If for any reason I would use the dealership I would work only with Adam. More

I lease a civic with this dealership and they're always pretty fast with service even if I don't have an appointment. pretty fast with service even if I don't have an appointment. More

They have a great customer service staff and they are really kind and they also try to help you out. really kind and they also try to help you out. More

Rating it solely for the service advisor at this location - Paul! I travel a lot and frequent 4 or 5 Honda dealerships and communication at this dealership/Paul has been perfect. He always sends a full br - Paul! I travel a lot and frequent 4 or 5 Honda dealerships and communication at this dealership/Paul has been perfect. He always sends a full breakdown of recommended service items and the cost. And also go over the multipoint inspection report. More

Thank you AutoNation Honda Dulles for not adding a "market adjustment" on top of the MSRP for the new vehicles like other dealers in the area. I worked closely with Kevin Azizsired to purchase a new v "market adjustment" on top of the MSRP for the new vehicles like other dealers in the area. I worked closely with Kevin Azizsired to purchase a new vehicle. Kevin went above and beyond during our process to identify and locate the vehicle I was interested in which I am truly thankful for. It is evident that Kevin is a highly experienced Sales Consultant who is able to quickly respond well to changes in various situations with the customer's interest as his top priority. More