AutoNation Honda Dulles

Brought vehicle in for an oil change. They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took i They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took it in, it cranks up immediately when I check my car in ( the receiving agent start it up to check the milleage), and it starts immediately when they took the car to the garage for the oil change. When I received my car back the battery was completely dead. They said my battery tested bad and that I need to pay $214 for a new one. This is unbelievable. I've had battery gone bad before but never one that went from working 100% of the time to dead dead. My 2017 vehicle only has 22k miles on it. I only take it out on weekend for a spin to keep the battery charged and always kept garaged. Very dissappointed with this service center. More

My advisor Mike was really nice to deal with. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. More

Adam was who our contact was to have my daughter’s 2017 Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definite Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definitely like to work with him again going forward, the only concern I had was the estimate for the 3 services emailed to us didn’t include labor, so the total bill was about $200 more than the estimated figure sent in the email.. I only bring it up because I think most customers having their car serviced at a dealership would want to know that or have the labor be included in the estimate so they can be better prepared to pay their bill.. More

very good I recommend this dealership a family member, friend or colleague none. Nidal 11111111 friend or colleague none. Nidal 11111111 More

Been going to this dealership for 15 years. Always great to deal with. Honest, friendly, prompt service. Michael Helmke and Adam Kearney always go above and beyond! highly recommend them. Always great to deal with. Honest, friendly, prompt service. Michael Helmke and Adam Kearney always go above and beyond! highly recommend them. More

Excellent resolution of some error code issues I couldn't get resolved at my local dealer. Thanks Michael! get resolved at my local dealer. Thanks Michael! More

More than 16 years I'm been using this Dealer and Mr. Adam Kearney is very good person in customer service always he resolved my concerns and questions. Adam Kearney is very good person in customer service always he resolved my concerns and questions. More

Very professional and kind. Provided the detail information about the repair. Also provided shuttle service (Lyft) Provided the detail information about the repair. Also provided shuttle service (Lyft) More

My service advisor, Adam, always helps me make informed decisions about which work needs to be done now, and what can wait. Work is done when promised and as promised. decisions about which work needs to be done now, and what can wait. Work is done when promised and as promised. More

It was easy to make an appointment with the dealer through Adam for my yearly safety inspection, with its extended hours and availability of services compared to other local Honda dealers. Even though through Adam for my yearly safety inspection, with its extended hours and availability of services compared to other local Honda dealers. Even though I did not purchase from AutoNation back in 2017, my previous purchase in 2002 with the associated dealership has always proven to me that this dealership is of quality, especially when it comes to service and its modern and clean facilities even before the unfortunate occurrence of COVID. More