AutoNation Honda Dulles

More than 2 hour wait for a simple oil change and filter is too much. is too much. More

We've been using the service department at AutoNation Honda Dulles since they opened. Makes sense since we have purchased or leased all of our Honda's (too many to count) at the dealership. This time aro Honda Dulles since they opened. Makes sense since we have purchased or leased all of our Honda's (too many to count) at the dealership. This time around, my wife's 2020 C-RV was due for its 30K checkup. Paul, the service advisor gave me a friendly greeting and talked me through some items that needed to be replaced and didn't push back or press me when I declined one of the suggested items. They completed the work in a timely manner and treated me in a professional, yet friendly manner. Plus, the complimentary car wash is a nice benefit. I can't express strongly enough my long-term satisfaction with the Service Department. Adam and his team is great! Next up is my 2016 Honda Civic. More

Oddly happy they didn’t come out with a list of additional work to suggest. They mentioned what Honda suggests with no hard upsell. 👍 additional work to suggest. They mentioned what Honda suggests with no hard upsell. 👍 More

Attentive solid service. Knowledgeable friendly staff. This is our second purchase with this dealership, and we will likely buy another through them in the future. Knowledgeable friendly staff. This is our second purchase with this dealership, and we will likely buy another through them in the future. More

I recently took my Accord for routine servicing. It went very smoothly and my car was ready precisely when promised. The waiting room was spacious, clean and comfortable. It went very smoothly and my car was ready precisely when promised. The waiting room was spacious, clean and comfortable. More

My advisor Mike was really nice to deal with. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. More

Brought vehicle in for an oil change. They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took i They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took it in, it cranks up immediately when I check my car in ( the receiving agent start it up to check the milleage), and it starts immediately when they took the car to the garage for the oil change. When I received my car back the battery was completely dead. They said my battery tested bad and that I need to pay $214 for a new one. This is unbelievable. I've had battery gone bad before but never one that went from working 100% of the time to dead dead. My 2017 vehicle only has 22k miles on it. I only take it out on weekend for a spin to keep the battery charged and always kept garaged. Very dissappointed with this service center. More

Adam was who our contact was to have my daughter’s 2017 Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definite Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definitely like to work with him again going forward, the only concern I had was the estimate for the 3 services emailed to us didn’t include labor, so the total bill was about $200 more than the estimated figure sent in the email.. I only bring it up because I think most customers having their car serviced at a dealership would want to know that or have the labor be included in the estimate so they can be better prepared to pay their bill.. More

very good I recommend this dealership a family member, friend or colleague none. Nidal 11111111 friend or colleague none. Nidal 11111111 More

Been going to this dealership for 15 years. Always great to deal with. Honest, friendly, prompt service. Michael Helmke and Adam Kearney always go above and beyond! highly recommend them. Always great to deal with. Honest, friendly, prompt service. Michael Helmke and Adam Kearney always go above and beyond! highly recommend them. More