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AutoNation Honda Dulles
Sterling, VA
2,257 Reviews
AutoNation Honda Dulles is the best place for Honda vehicles, used cars for sale, and Honda service in the greater Washington, D.C. area. Our Sterling, VA showroom features one of the largest inventories of new Honda vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Honda, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in Sterling, located just north of the Dulles 28 Centre.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,257 reviews
January 25, 2023
Here is my recent experience with Honda AutoNation in Sterling, VA: 1) I called the service department on Sat afternoon to schedule an appointment for a recall notice associated with the back up camer Sterling, VA: 1) I called the service department on Sat afternoon to schedule an appointment for a recall notice associated with the back up camera on my Ridgeline. They quickly made an appointment for me. When I asked if they had the needed part for the replacement, they transferred me to the parts department. 2) After a long wait, a parts employee told me that they didn't have the part and I would have to reschedule the work for a few days later. They returned me to service to remake the appointment. After another long wait, they inadvertently hung up on me. 3) I called back restarting the long wait and the service department finally remade the appointment for in accordance with the advice from the parts dept. Ten min. later the parts department called me telling me that they could not/not order the part until service looked at the truck first. 4) The parts person said they did not know what the service dept was going to do with the inspection, but I had to bring the truck in for an inspection. So the parts department transferred me back to service department to remake the original appointment for the inspection. 5) After another long wait, someone else came on the line took my name and number and said someone would call me back when the appointment scheduler was available. After no call back for more than 30 min, I decided it was best not to proceed with this dealership and I was able to cancel the existing appointment on-line. 6) At least in this circumstance, the right hand had no idea what the left hand was doing at this dealership. A lack of understanding and coordination between the service scheduler, the parts department, and the service department left me highly frustrated, and the process showed little consideration for the customer's time and left a very bad impression! More
by eshaffer46
Employees Worked With
Did not take their names.
January 25, 2023
Paul is exceptional service customer service representative his service recommendations very accurate, he is great communicator with each step of they way, not pushy. Service experience was sea representative his service recommendations very accurate, he is great communicator with each step of they way, not pushy. Service experience was seamless and amazing all they way. I would also want to appreciate service mechanics who do great job. Thanks!!! More
by victorsarin
Employees Worked With
KATONA,PAUL
January 25, 2023
Recall notice and some problems resulted in an appt to correct keyless system. Adam was very professional in working to solve the problem. He was. Able the week prior to solve a differential noise issu correct keyless system. Adam was very professional in working to solve the problem. He was. Able the week prior to solve a differential noise issue on my other Honds More
by Rich
Employees Worked With
Adam
January 23, 2023
Best new car buying experience we have had in 40 years! Our salesman Stephen was not “pushy” and actually listened to what we had to say about our desired make and model. Our salesman Stephen was not “pushy” and actually listened to what we had to say about our desired make and model. More
by Lori F
Employees Worked With
Stephen Cohen
January 21, 2023
After I got through to people who wanted to help the service was amazing. It took a few calls to get to the right people. Not sure if that was intentional. However once things started happening, tje job service was amazing. It took a few calls to get to the right people. Not sure if that was intentional. However once things started happening, tje job was handled and was completed in one day.. three and a half hours. Not too bad. Thank you! More
by nickigarrett105
Employees Worked With
Sam(on the phone) and another young man at the dealership. Both delightful.
January 21, 2023
I had excellent experience and outstanding customer service. Especially Connor Willingham was professional, easy to talk to and provided me with great information. service. Especially Connor Willingham was professional, easy to talk to and provided me with great information. More
by Dee
Employees Worked With
Connor Willingham
