AutoNation Honda Dulles

Our experience with Autonation Honda Dulles was awful. There were some things that were not under their control. However, simple customer service practices like picking up the phone, returning calls, prov There were some things that were not under their control. However, simple customer service practices like picking up the phone, returning calls, providing updates on delivery dates of parts were extremely lacking. I was always pulling information from the team vice them pushing information to the customer. If a part is still backordered, there should be a automated email that's sent out letting me know the part isn't in yet. Whenever we called to make an appointment/ receive an update, I was forwarded to reception who asked to take a message. I never received call's back, I had to call repeated times to get the appropriate person on the line. When the part that was backordered finally arrived we received a call while on vacation. We let them know we were on vacation and gave them the Points of Contact to get the car to the shop ASAP. We recounted this in an email, but for some reason they continued to attempt to contact us while out of the country (we couldn't receive calls). All in all, nothing wildly egregious, but more annoying. This would be a much better review if they were more customer service oriented... More

It has recently been a pleasure to work with Alannah at Dulles Honda. You can get your vehicle repaired just about anywhere, but I prefer those who make the vehicle to do the repairs. I feel like they're Dulles Honda. You can get your vehicle repaired just about anywhere, but I prefer those who make the vehicle to do the repairs. I feel like they're better trained and informed in all the nuances of this particular brand. Alannah has been very helpful and informative and clearly explains, in detail, the purpose of every necessary repair or item of required maintenance. More

The service (transmission fluid replacement) was fine, but the man who was in charge of helping me wasn’t helpful. If I asked him a question, we would spout a bunch of verbiage, but it didn’t make sense. but the man who was in charge of helping me wasn’t helpful. If I asked him a question, we would spout a bunch of verbiage, but it didn’t make sense. In other words, he didn’t want to take the time to give coherent answers. He asked if I also wanted an engine check. I asked him what an “engine check” meant and he basically said it meant checking the engine fluids and belts. I could figure that out myself. I was expecting more specifics - like which fluids and which belts. Ironically that was his answer after his first response which was to tell me an engine check was to check the engine. Later when I asked about a charge on the bill, same type of response. Lots of words but no substance. When I tried to get a clearer explanation, he still wasn’t able, maybe unwilling, to give a clear explanation. I’m not sure if he didn’t know how to explain things or if he thought I wasn’t worth the time and effort. Needless-to-say, I was frustrated but went ahead and paid my bill because the amount was basically the same amount as the original quote, and I didn’t want to create a scene. More

You come in for regular service, then there is always something additional needed. Sometimes the additional is not necessary based on published requirements. something additional needed. Sometimes the additional is not necessary based on published requirements. More

Sterling Honda in Virginia just repaired my Honda Accord and did a great job. We worked with Adam in the service department and he is very honest about repairs required for our vehicle. He always communicat and did a great job. We worked with Adam in the service department and he is very honest about repairs required for our vehicle. He always communicates any issues and makes recommendations on way to fix our vehicle. More

I never leave feeling like I received great customer service . Always feel like they are trying to push unnecessary repairs . Going based of miles aren’t all that accurate if you all Hinds dealers do n service . Always feel like they are trying to push unnecessary repairs . Going based of miles aren’t all that accurate if you all Hinds dealers do not communicate together to know the type of repair that was done. More

Called before 8am and spoke with Mike all the dashboard lights on my crv were on. Mike took me in right away.all repairs were covered under warranty and my vehicle was ready before lunch. Mike was very cou lights on my crv were on. Mike took me in right away.all repairs were covered under warranty and my vehicle was ready before lunch. Mike was very courteous and knowledgeable. Made everything seamless simple and easy. Awesome work guys.thanks a lot. More

2010 Honda Civic LX 80,000 miles Paid $160 for diagnostic that determined I needed a front brake job. Then paid $575 for front brake job with new pads and rotors which involved removing the cal diagnostic that determined I needed a front brake job. Then paid $575 for front brake job with new pads and rotors which involved removing the caliper and then reinstalling the caliper at completion. and then Honda said the caliper bolt was stripped and I needed new caliper but they didn't have it in stock and had to order it. T Then charged me $500 to install new caliper when reinstalling a caliper is actually part of the cost of the original brake job but they didn't have the part in stock at that time. This was a total rip off price gouging. Labor should be part of the cost of the part not a separate charge. It seems like a double charge. On top of that we called them over and over and over and over every call went to voice mail. I even called the managerr. We needed to speak to the service advisor but could not get through. Finally the receptionist was kind enough to track down a different service advisor who was also kind enough to go find out what was going on for us. I feel very taken advantage of as a customer. On the positive side, they did provide a lift shuttle for me as this is my only car. In addition when I came in for my diagnostic service I was charged the fee of another customer's repair work in addition to my own and it had to be refunded and I had to contact my credit card company to make sure it was getting refunded. More

Great service. Sent pictures of car while in service Recommended tires and I was able to see how low the tread was. They stayed in close contact during entire a Sent pictures of car while in service Recommended tires and I was able to see how low the tread was. They stayed in close contact during entire appointment. More

Great service, friendly staff, and a well organized waiting room. Mr. Fawad Hassan was excellent and I look forward to having my car serviced here again. waiting room. Mr. Fawad Hassan was excellent and I look forward to having my car serviced here again. More