AutoNation Honda Dulles

Service people seem friendly and competent, with a minimum of upselling. My service advisor worked hard to get expensive repairs approved for coverage by my extended warranty. minimum of upselling. My service advisor worked hard to get expensive repairs approved for coverage by my extended warranty. More

Anytime I take my car for service no matter what is I always get the best service friendly service accurate diagnostics and great customer service specially Adam kerney is a big asset to your company I always get the best service friendly service accurate diagnostics and great customer service specially Adam kerney is a big asset to your company I thank everyone in this dealership More

Purchase experience was fantastic. I was just starting exploring options and they did everything possible to find a car that met my needs. Absolutely recommend it. I was just starting exploring options and they did everything possible to find a car that met my needs. Absolutely recommend it. More

Service team worked with me to arrange a short-notice service appointment, and then exceeded that effort by identifying items under warranty which significantly cut my costs. But they charge me mistakenl service appointment, and then exceeded that effort by identifying items under warranty which significantly cut my costs. But they charge me mistakenly doble for the service and I was the one mentioning the warranty but at the ending was ok. More

Came in specifically for an airbag recall. Scheduling the appointment was impossible as it kept resetting back to a new phone call presenting the same options (sales, parts, service,etc.). A Scheduling the appointment was impossible as it kept resetting back to a new phone call presenting the same options (sales, parts, service,etc.). After several weeks, finally managed to locate another number where a live operator answered. Upon arrival, Hasan saw my Recall Notice and asked if that was what I was there for, if I had an appointment, then proceeded to help other customers. After it was my turn, he was fixated on on informing me the CEL and TPMS lights were on. I told him, no kidding as I well aware and as well told him was there only for the recall. He continued on and on - only getting nastier with his tone. Verified my information, of which the e-mail address on file was one from that dealer...asked him to correct it - told me it didn't matter, but I insisted. The operator that scheduled my appointment asked at least 5 times if I received the e-mail...I can only imagine that the appointment was sent to this incorrect address. Funny thing, after that update, I'm receiving this survey...weird. Asked Hasan how long the appointment would take and he kept stating 4:30 and that he would call. Knowing they close at 5:00, I started to the dealer at 4:30 and magically received a call a few minutes later. Hasan said my car was ready, I said thanks, I'll see you in a few and he abruptly hung up. Upon arrival, I waited for Hasan. After 15 minutes, it was my turn and he just goes, oh, and pointed to another car jockey that handed over my receipt (basically, go find it yourself). On the invoice it stated how the car was sanitized with Chlorox - what an outright lie. The trash left behind and the greasy finger prints all of the dash were a very nice touch. This was probably the rudest experience I've ever had with a dealer. More

I would absolutely recommend AutoNation Dulles Honda. We inquired about a car and within 15 minutes received a callback. The staff at this location were professional, courteous and accommodating. We work We inquired about a car and within 15 minutes received a callback. The staff at this location were professional, courteous and accommodating. We worked with Justin in the purchase of our new Honda. He took the time to answer any questions we had and was very knowledgeable about the car and its features. I was truly impressed that the first question he asked was who the primary driver of the vehicle would be, and focused his attention on me and what I was looking for. We had a great experience here and will definitely consider this location again. More

I have purchased 2 cars from this dealer. I Always go back to the dealer for service, even though my current vehicle is no longer under warranty. They offer good customer service. I Always go back to the dealer for service, even though my current vehicle is no longer under warranty. They offer good customer service. More

Excellent service overall. No surprise costs and the charges are comparable to private service centers and get dealership quality service No surprise costs and the charges are comparable to private service centers and get dealership quality service More

We’ve purchased 5 cars from them a were alway treated fairly with great customer service. fairly with great customer service. More

Everyone at AutoNation Honda Dulles was professional and courteous. The customer service was very good. I bought a car here and worked with Justin who was very knowledgeable about the features on the car I courteous. The customer service was very good. I bought a car here and worked with Justin who was very knowledgeable about the features on the car I was buying. More